Strictly Beds & Bunks Reviews 

Communication from point of ordering through to delivery excellent.

Delivery itself also excellent, thoughtful driver.

I couldn't build the bed in the order shown in the very thorough instructions due to the very tight confines where the bed was going, but the instructions were so clear that that didn't matter. Bed appears very sturdy.

Just made them up today, really soild , looks great

The bed came with a very rough finish, you have to sand it all yourself on the edges. I don’t think they should be selling a product that you have to sand yourself before putting it together. They should make sure the beds are properly finished before sending them out.
The hole for the nut on one of my side rails was on the wrong side. The instructions are awful and wrong. Putting the bed together was hell. The bed seems fairly sturdy, will see how long it lasts.
On the plus it was delivered fairly quickly and customer services are easy to contact, even if they aren’t of any help.

Great bed, quick delivery, good communication - highly recommend!

the bed is constructed, and it is solid and it is liked. Thank you.
But...... the process is not perfect.
Ordering is Easy
Delivery Straightforward
Construction..... ah! the wood is not perfect, quite a lot of rough edges, slightly splintered. It really needs sanding again.
and then.... the instruction leaflet is dreadful, there are quite literally steps which are not included, steps repeated, and the layout and language are very unclear.
and then.... the allen key provided is a poor fit so during tightening it won't grip, or it erodes the bot head and the bolt cannot be fully inserted. It was only on three or four bolts but enough to be annoying.

A little more care would make ta really good product, but now it is only "OK"

Good price points for solid, unfussy furniture. There is a bit of assembly work as to be expected. Responsive customer service team too when you need to make adjustments

Bed came very quickly! Very study solid bed. Instructions were a little tricky but found a helpful video on the site :)

I have used strictly beds for my children/teens beds for years as they are made to last I have a triple bunk ,dbl/single bunk and high bed ,simple instructions quality thick wood and if you ever have an issue there always there to help

Quick delivery, great product, very solid, decent wood, sturdy, I bought mid sleeper, loads of play space underneath, loads of options to suit

Excellent value imo. Good matarials. Sturdy. Much bettter than some rivals imo.

The quality of the four poster bed I bought is excellent. Great product at an amazing price. Even better, unlike other companies, they do not charge extra for my postcode which is in the far north of the Scottish mainland. Speedy delivery too

I purchased a daybed from Strictly Beds and Bunks, and while I am ultimately happy with the bed for now, the experience has been incredibly frustrating. Many others have reported issues with poor quality and beds breaking down after a few months, so I can only hope mine lasts.

The delivery was delayed, parts arrived damaged and missing, and I had to wait for replacements. Communication from the company was curt and dismissive. The person handling my complaint—who I later discovered is the director of the company—did not share his title at any point and refused to address valid concerns. Instead of taking responsibility for the issues, he blamed me for assembling the product and unilaterally declared the matter "closed," despite unresolved issues.

This dismissive and unprofessional approach to complaints shows little regard for customer satisfaction. I cannot recommend this company to anyone who values proper service and accountability.

Placed order received a two week delivery date which not ideal but was fine.
Day of delivery not had any communication so despite the fact they dont use phone eventually got a chat bot type message to say dont know when it will be delivered and an excuse of driver had run out of hours. This was in the morning. I had taken a day off to get this delivery so not very happy.
Did not then get any assurances from them did not appear interested so i cancelled the order. Within 10 min got a email from driver saying refused delivery.
There loss took my business elsewhere.

Really poor customer service. Puts all blame with poor quality on to the customers. My child got hurt with splinters due to poor quality finish to the products. They didn't care and said you could have returned the product. Bit difficult when you have spent hours putting the bed together due to poor instructions, the hours it would take to dissemble and leave your child without a bed. Plus charge you to return it. Avoid without fail and if you dont take my advice make sure you read every term and condition on their website.

A good sturdy bed but I received several splinters putting it together. The finish of the bed was quite rough. It could of been sanded smooth.

The single mattress I bought is very lumpy, the springs are noisy & is impossible to sleep on, it's a faulty mattress & their customer service is shocking, this is the reply I got:

"Unfortunately comfort does not form part of the warranty"

I had high hopes for the Everest Bunk Bed from this company; it ticked all the boxes.

Unfortunately I was left disappointed after spending half a day putting the bed together and further frustrated by the attitude of the support staff.

I paid extra to have the bed painted so I expected a high quality product that didn’t require further work or painting.

Some of the wood looked like it had been cut by a complete amateur, either using a blunt saw or not supporting the wood whilst sawing. Tearout was present on quite a few of the edges. This, alongside a guard rail splitting when screwing a bolt in, caused me to contact Customer Services.

Frustratingly, they refused to replace the parts that had the tearout due to them being “natural characteristics of a solid timber product and can be sanded down”. So now, I’ve got to fix their manufacturing fault by sanding it down (which wouldn't look good anyway because some of the tearouts are 2mm deep which will leave an uneven taper) and then repainting.

They replaced the part that split but their replacement still showed the same poor workmanship. As for the other bits of wood - they did offer to send a pot of paint to set me on my way, however that never arrived with the replacement piece of wood.

Overall a disappointing experience.

Delivered earlier than expected and good quality bed.
This is my second bed purchased and the quality is much better than the standard beds online.
Would recommend

Amazing service. Ordered the cross dowels & bolts on saturday evening & they arrived on Tuesday morning. I was a bit sceptical at first as i had not used the company before, however if i need anything in future i will come back again

They r amazing