Stressless® UK Reviews 

2,327
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are extremely helpful, friendly, and knowledgeable during their store visits. People are genuinely thrilled with the exceptional product quality, beautiful craftsmanship, and the wonderful daily comfort provided by the recliners and sofas. Some reviewers were not happy with certain aspects of comfort, mentioning that specific chair designs caused unexpected back pain or pressure points during extended use. A few customers also noted that delivery times or order processes occasionally experienced unexpected delays and communication issues. Others mentioned occasional minor flaws upon arrival that required replacement parts or technician visits to resolve.

What people talk about most

Product

Users describe positive interactions with product, highlighting that items are well made, stylish, and offer... See more

Quality

Reviewers highlight positive aspects of quality, noting that the furniture is exceptionally well made with... See more

Delivery service

People report positive experiences with delivery service, praising the professional drivers and prompt... See more

Staff

Customers report widespread satisfaction and appreciation regarding the helpfulness and professionalism of... See more

Service

Clients share positive opinions on service, noting that staff and delivery drivers are consistently helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re so pleased with our new Stella Wood sofas! So stylish, comfortable and relaxing, whilst giving plenty of support for our backs. The staff at Charletons in Paignton were knowledgeable and very... See more

Company replied

Rated 5 out of 5 stars

We purchased our two recliners and footstools from Housing Units of Hollingwood. We were able to choose the finishes of both material and wood which we thought was a bonus. We have found the recliners... See more

Company replied

Rated 5 out of 5 stars

Really pleased with our purchase ofmedium size Stressless Consul and footstool in dove grey My wife is petite height and perfect fit for her Very comfortable , swivel is ideal and easy to recline sl... See more

Company replied

Rated 5 out of 5 stars

Delivered early. Looks and feels fantastic. There was a mark on one of the seat cusions and this was viewed immediately and a replacement seat is on its was. No dispute, no discussion. Outstanding... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Ekornes is the largest furniture manufacturer in the Nordic region and owns such brand names as Ekornes®, Stressless® and Svane®. Stressless® is one of the world’s most famous furniture brands. Products are manufactured in Norway and marketed across large parts of the world by a network of national and regional sales companies. Ekornes vision is to be one of the world’s most attractive suppliers of furniture for the home. Ekornes Ltd cover the UK & Ireland. Stressless. The Innovators of Comfort.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

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Replied to 90% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(2,327)

267 reviews in the last 12 months

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Rated 1 out of 5 stars

Stressless Classic Wingback

My new Stressless Classic Wingback is far from Stressless. It is stressfull and painfull to sit in.
There are raised stitched ribs in the seat that cause pressure points on my posterior that has caused so much pain that I cannot sit in it.
A Stressless technician has looked at it and reported that there is nothing wrong with it.
The chair is of no use to me.

22 January 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Sanders,

Thank you for taking the time to leave us your feedback. We are sorry to know that you are not fully satisfied with the comfort of the Wingback recliner. Our products are thoughtfully designed for both comfort and functionality, with a variety of styles and sizes available. This allows customers to choose the option that best fits their individual needs and provides the most comfortable fit for their body.
We are sorry that you have had reason for complaint, and we regret that we are unable to offer an alternative.

Rated 5 out of 5 stars

Wonderful relaxing and comfortable…

Wonderful relaxing and comfortable chair
Very stylish too
Expensive! But sometimes you get what you pay for

31 January 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Sue,
Thank you for your amazing feedback, it is very much appreciated!

Rated 5 out of 5 stars

Beautifully engineered and built chair…

Beautifully engineered and built chair of luxury sitting comfort. Design and materials wonderfully crafted. Nothing better.

30 January 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Graham,

Thank you for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your new Stressless furniture!

Rated 5 out of 5 stars

Delivered on time

Delivered on time. Very comfortable chairs.

27 January 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Leppard,
Thank you for your positive feedback, we really appreciate it!

Rated 5 out of 5 stars

The much needed new chair.

The Stressless Mayfair chair is so comfortable and looks great in our room. Everyone wants to try it when they come in. The company we bought it from in Edinburgh were brilliant to deal with.

27 January 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Ms. Martin,
Thank you for your amazing feedback, it is very much appreciated!

Rated 3 out of 5 stars

Well made but overpriced

Well made but overpriced

24 January 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Paul,
Thank you for your feedback. We’re pleased you’re happy with the quality and craftmanship of your Stressless furniture. We understand it’s a premium product and appreciate your investment. We hope it brings you lasting comfort.

Rated 1 out of 5 stars

My Stressless chair is wonderfully…

My Stressless chair is wonderfully comfortable but the leather has split in just over 5 years. They claim their furniture will last a lifetime. This a quote from their website. "When you purchase Stressless® furniture, you choose quality that will serve you throughout a lifetime." Mine has lasted just over 5 years. Had I known this would happen I would never have bought a Stressless chair. I am very pleased to have had a phone call from the retailer, Potbury's of Sidmouth who tell me that Stressless are supplying them with a panel and that they will then arrange for the panel to be fitted. If this happens the 1* will become 5* as the customer service will have been exemplary. Watch this space.

6 January 2026
Unprompted review
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Boyce,
We are sorry to learn about your recent experience with your Stressless recliner and we understand your disappointment. We have received your email as well and on this occasion we will liaise with your retailer and check this matter further.

Rated 5 out of 5 stars

Stressless - so comfy

Having noticed a Stressless sofa in the furniture store and found it to be so smart, well made and comfortable we purchased two! for our new home where they now proudly sit, and so do we.
Stressless is simply quality furniture built and finished to a high standard.

16 January 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Tony,
Thank you for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your new Stressless sofas!

Rated 3 out of 5 stars

One of our electric chairs makes a…

One of our electric chairs makes a noise
Some one is coming to see to it
But I would like it replaced?

23 January 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Willemstyn,

We are sorry to learn about your recent experience with your Stressless electric chair and we understand your disappointment. If you could send us more details at consumersupport.uk@stressless.com we will liaise with your retailer and check this matter further.

Rated 5 out of 5 stars

Stressless Recliner

Friendly advice and service from the staff at HSL Rotherham. Chair delivered within a week. Well made and comfortable as we expected. Would highly recommend.

16 January 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Lesley,
Thank you for sharing your experience, we really appreciate it!

Rated 3 out of 5 stars

Very firm seats

When I tried the Fiona sofa in the store I was very impressed by the comfort of it with great lumbar support.
However at home, sitting for longer, I find the seats far too hard. I have spinal stenosis and herniated discs and the pressure of the seat on the nerve running through the buttock is really painful. The pain has been increasing since getting the sofa so now after two weeks I can hardly walk.
I am so disappointed and upset that after spending £2,500 I can't use the sofa.

29 January 2026
Unprompted review
Stressless® UK logo

Reply from Stressless® UK

Dear Ms. Hepburn,

Thank you for taking the time to leave us your feedback. We are sorry to know that you are not fully satisfied with the comfort of the Fiona sofa.
We understand how upsetting it must be to find that a sofa you initially found comfortable in store does not feel the same when used at home, particularly given your existing spinal conditions. While many customers find the Fiona sofa supportive, we recognise that comfort is highly personal and can be influenced by individual needs, health conditions, and how a sofa is used over longer periods of time.
We are sorry that we could not help further on this occasion.

Rated 5 out of 5 stars

very pleased with the chair

very pleased with the chair, had it about 3 weeks now. Lesley at Hastings branch very knowledgeable and very helpful

13 January 2026
Stressless® UK logo

Reply from Stressless® UK

Dear David,
Thank you for sharing your feedback, we really appreciate it!

Rated 5 out of 5 stars

Special make to match current chair …

Quality product and they went through records to make a special order with left over leather that matches current chair .

19 January 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Wallen,
Thank you for your amazing feedback, it is very much appreciated!

Rated 5 out of 5 stars

Stella Wood sofas are great!

We’re so pleased with our new Stella Wood sofas! So stylish, comfortable and relaxing, whilst giving plenty of support for our backs. The staff at Charletons in Paignton were knowledgeable and very helpful and the delivery went smoothly. Top marks!

15 January 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Dawes,
Thank you for taking the time to leave us your amazing feedback. We really appreciate it and we will share it with Charletons.

Rated 5 out of 5 stars

Quality items

Quality items, very comfortable 👌

14 January 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Madderson,
Thank you for your positive feedback, we really appreciate it!

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