Stressless® UK Reviews 

2,331
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional comfort, ergonomic support, and classic style of the furniture, noting that the items are beautifully crafted to last for many years. Consumers often mention that store staff are wonderfully knowledgeable and helpful, while delivery teams ensure a smooth, efficient process from start to finish. However, some people mentioned experiencing physical discomfort, stiffness, or unexpected back pain resulting from specific chair angles and firm seat designs. Additionally, a few reviewers noted frustratingly long waiting periods for their orders to arrive or delayed scheduling when seeking maintenance repairs for minor defects.

What people talk about most

Product

Users describe positive interactions with product, highlighting that items are well made, stylish, and offer... See more

Quality

Reviewers highlight positive aspects of quality, noting that the furniture is exceptionally well made with... See more

Delivery service

People report positive experiences with delivery service, praising the professional drivers and prompt... See more

Staff

Customers report widespread satisfaction and appreciation regarding the helpfulness and professionalism of... See more

Service

Clients share positive opinions on service, noting that staff and delivery drivers are consistently helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re so pleased with our new Stella Wood sofas! So stylish, comfortable and relaxing, whilst giving plenty of support for our backs. The staff at Charletons in Paignton were knowledgeable and very... See more

Company replied

Rated 5 out of 5 stars

We purchased our two recliners and footstools from Housing Units of Hollingwood. We were able to choose the finishes of both material and wood which we thought was a bonus. We have found the recliners... See more

Company replied

Rated 5 out of 5 stars

Really pleased with our purchase ofmedium size Stressless Consul and footstool in dove grey My wife is petite height and perfect fit for her Very comfortable , swivel is ideal and easy to recline sl... See more

Company replied

Rated 5 out of 5 stars

Delivered early. Looks and feels fantastic. There was a mark on one of the seat cusions and this was viewed immediately and a replacement seat is on its was. No dispute, no discussion. Outstanding... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Ekornes is the largest furniture manufacturer in the Nordic region and owns such brand names as Ekornes®, Stressless® and Svane®. Stressless® is one of the world’s most famous furniture brands. Products are manufactured in Norway and marketed across large parts of the world by a network of national and regional sales companies. Ekornes vision is to be one of the world’s most attractive suppliers of furniture for the home. Ekornes Ltd cover the UK & Ireland. Stressless. The Innovators of Comfort.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

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Replied to 90% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(2,331)

270 reviews in the last 12 months

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Rated 3 out of 5 stars

The product excellent but the delivery…

The product excellent but the delivery timescales did not reflect what we were told on purchase. Originally HSL stated in January when we purchased that likely date would be about 3 days later - Had phone call by then stating that the Warehouse had miscounted the number of chairs available! Next date 13th February - phone call to say after deadline that the bases were not on the chair models we had ordered.in the final analysis the chairs arrived late March ( a date which stressless themselves usually quote from order) Despite all this the chairs are brilliant.

13 January 2026
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Reply from Stressless® UK

Dear Mr. Hughes,

Thank you for your feedback. We are happy to hear that you’re pleased with your Stressless chair and that it has met your expectations in terms of quality and comfort.
However, we’re very sorry for the delays and the miscommunication you experienced throughout the delivery process and we appreciate your patience while this was resolved.

Rated 5 out of 5 stars

Quality chair.

Quality chair, perfect lumbar support necessary for my spinal issues. The chair swivels, rocks and reclines so you can always be in a comfortable position and the matching footstool is a perfect addition. I opted for fabric covering and it is perfect for me. It was delivered slightly earlier than the time I was given. Delivery was excellent and Stressless provided me with the answers to all my questions, sent me fabric samples that helped me make my decision. I
They are not cheap chairs but definitely worth every penny spent and even better I got it in the sale. Would highly recommend.

2 April 2026
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Reply from Stressless® UK

Dear Mary,
Thank you for your lovely feedback! We’re so pleased to hear the chair is providing the comfort and support you need, and that you had a great experience with our team and delivery.

We really appreciate your recommendation and hope you continue to enjoy it for years to come.

Rated 5 out of 5 stars

Fantastic quality and craftsmanship!

We first found Stressless chairs in an accommodation we stayed in for a UK holiday, and we knew we had to buy them for our home! The chairs are so comfortable, and there was a good choice of size, base and colours. Best chairs we have ever purchased, and with a 10 year guarantee, it is easy to see and feel the quality and craftsmanship!

7 April 2026
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Reply from Stressless® UK

Dear Mr. Smith,
Thank you for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chairs!

Rated 5 out of 5 stars

Worth the wait.

I have been after one of these chairs for around 25 years, Why did I wait so long. Ordered a dove grey, Consul chair with foot stool and table.Unfortunately wrong Colour was delivered first time, but that was cheerfully rectified to the correct colour.so comfy. Don't wait just get the chair.

26 March 2026
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Reply from Stressless® UK

Dear Mr. Ferris,

Thank you for sharing your experience, we really appreciate it!

Rated 5 out of 5 stars

Fantastic chair and stool

Fantastic chair and stool. Very comfortable.

4 April 2026
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Reply from Stressless® UK

Dear Tessa,
Thank you for your positive feedback, we really appreciate it!

Rated 5 out of 5 stars

Extremely comfortable furniture

I purchased a leather sofa, chair and footstool from Stressless via one of their stockists. The furniture is extremely comfortable and the quality and finish are exceptional.

3 April 2026
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Reply from Stressless® UK

Dear Ms. Gorst,

Thank you for your amazing feedback, it is very much appreciated!

Rated 1 out of 5 stars

We purchased a Stressless Paloma - big mistake!!

We purchased a Stressless Paloma 2-seater electric recliner settee for £5K+ through Hunters of Derby and received item 3rd February 2026. Payment was made in full prior to delivery. On the 4th day, I contacted Hunters as the settee had a fault on the left side cushion pad. An agent for Stressless came 10 days later, declined to sit on the settee to experience the issue, but visually examined it stating there was nothing wrong, claiming Stressless would say the customer preferred to sit on that side of the settee resulting in the compression of the cushion pad filling!! We had only had the item for 4 days!! Stressless declined to rectify it and sent a report to Hunters stating this. Hunters came to see the settee, stating he couldn't see anything wrong with it, in spite of me telling him that everyone who had sat on the sofa had made the same comment of something being wrong with the cushion pad. Hunters agreed to have the settee cushion pad "repaired", by replacing the filling at their expense. The earliest this filling was available from Stressless was middle of May. Totally unacceptable!! Should be called "Stressful". Product not worth the money. I would advise anyone considering buying this to look elsewhere for a better product. Now waiting to have settee repaired so we can use it. :-(

4 February 2026
Unprompted review
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Reply from Stressless® UK

Dear Mr. Smith,

Thank you for taking the time to leave us your feedback. We are sorry to know that you are not fully satisfied with the comfort of the sofa and the service you have received. We understand how frustrating it must be to feel that your concerns have not been fully resolved.
We will continue to monitor the production and shipping of the replacement parts and keep the retailer updated on the delivery timeline. We are sorry that you have had reason for complaint, and we regret that we are unable to offer an alternative

Rated 5 out of 5 stars

Arrived on time and assembled promptly

Arrived on time and assembled promptly. Very comfortable!

25 March 2026
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Reply from Stressless® UK

Dear Ms Francis
Thank you for your sharing your experience, we really appreciate it. We are happy to know you are enjoying the comfort of your Stressless furniture

Rated 5 out of 5 stars

Really pleased with my medium size…

Really pleased with our purchase ofmedium size Stressless Consul and footstool in dove grey My wife is petite height and perfect fit for her
Very comfortable , swivel is ideal and easy to recline slightly just by leaning back

29 March 2026
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Reply from Stressless® UK

Dear Mr McDonald
Thank you so much for taking the time to leave us your amazing feedback. We are very happy to know that you and Mrs McDonald are now enjoying the style and comfort of your Stressless chair

Rated 5 out of 5 stars

Stressless not restless!

Extremely comfortable and stylish chairs. A joy to relax in.

26 March 2026
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Reply from Stressless® UK

Dear Mr Stewart

Thank you so much for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chairs.

Rated 5 out of 5 stars

The chair I purchased was a replacement…

The chair I purchased was a replacement for a well worn chat of the same design.
Perfectly happy thank you.

26 March 2026
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Reply from Stressless® UK

Dear Sue
Thank you so much for your positive feedback we truly do appreciate your loyalty to the brand

Rated 5 out of 5 stars

TOP QUALITY PRODUCT.

Great product and great service from supplier.

24 March 2026
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Reply from Stressless® UK

Good afternoon
Thank you for taking the time to leave us such amazing feedback. We really appreciate it

Rated 5 out of 5 stars

Delivery was on time

The delivery men were very good. They gave the chairs a thorough inspection and pointed out a couple of possible problems.

24 March 2026
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Reply from Stressless® UK

Dear Mr Simpson
Thank you for taking the time to leave us your positive feedback and hope you are enjoying the comfort of your Stressless chairs.

Rated 4 out of 5 stars

Lovely chairs

Lovely chairs, superbly comfortable. Minor issue with broken glide ring which rather took the shine off the purchase. On the positive side repairs were quickly arranged.

22 March 2026
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Reply from Stressless® UK

Dear Paul,
Thank you for taking the time to leave us your feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chair!

Rated 4 out of 5 stars

Looks Quality

Too early to say about wearability but the quality looks very good and when delivered it was well packaged.

21 March 2026
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Reply from Stressless® UK

Dear Mr. Pickett,
Thank you for sharing your experience, we really appreciate it!

Rated 5 out of 5 stars

Great product

Great product, helpful staff, quick and efficient delivery.

12 March 2026
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Reply from Stressless® UK

Dear Marian,

Thank you for your positive feedback, we really appreciate it!

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