Stratstone - Audi Approved Aylesbury Reviews 

Purchased a car here recently, disappointed by the number of issues that appeared almost immediately after collection. Several features weren’t working on delivery and only became functional after repairs. Communication and aftercare could have been much better. Would expect higher standards and better customer service from a main dealer.

Went through process of buying a car from these people ,told me car needed new battery for the eTron after I payed 500 deposit didn't go ahead with it told me deposit would be paid back within 3/5 working days now on day 30 and still waiting for my deposit back ,emailed, made phone calls and still no cash ...absolutely shocking ,thank god I didn't buy the car if this is how your treated, now taking legal action against audi uk .

Took the car in for a safety recall and asked them to address a known software issue affecting the child locks. Without any investigation into the issue the service desk insisted that they would have to charge £140 plus VAT to diagnose a know fault. This kind of exploitation is exactly why I won’t buy an Audi again.

Deeply disappointing experience. I purchased a used Audi from Audi Aylesbury that had a serious fault (non-functioning air conditioning) from day one. Despite being promised prompt repairs and clear communication, the timeline shifted repeatedly — from “Monday” to “Friday” to “next week.” I never once had the car in my possession in working condition.

What made matters worse was the poor communication and dismissive attitude I experienced when trying to exercise my legal right to reject the vehicle under the Consumer Rights Act. My initial rejection was ignored, follow-ups delayed, and I was even threatened with the removal of the courtesy car. At one point, the team claimed that by using the courtesy vehicle, I had accepted the faulty car — a completely inaccurate and legally flawed argument.

I have now had to escalate the matter to Audi Financial Services, Trading Standards, and the Motor Ombudsman, simply to have my statutory rights respected.

This experience has been incredibly stressful, time-consuming, and has left me completely disillusioned with the Audi brand and this dealership. I would strongly advise others to proceed with caution — or better yet, take your business elsewhere

over all service

Katie looked after me excellently. I trusted their advise.

Finlay, the service advisor, was very helpful and professional.

Great customer service and professionalism

They were very polite and helped out on timings

Always good customer service

Booking and service carried out with great efficiency.

Made to feel that my custom was appreciated nothing was to much trouble and service receptionist very helpful

Billy-Rae, Paolo and Kevin have been a tremendous help with exchanging our car.
We wanted to remain with Audi and the team did everything they could for us to stay with them.

I have always used Audi Aylesbury for my car servicing and repairs and I happy to do so.

They kept me updated on progress with my vehicle. Finlay was especially helpful. He informed me of the money I would save taking out a service plan for my vehicle. I will definitely be using as my go to dealer.

A few weeks ago I booked my Q5 for an oil service and MOT. I also asked that they look to see if there is an oil leak, as I thought there was a slight chance of one, and the warranty is nearly at can end. They quoted me a price if £350 for this. When I arrived this morning to drop the car off, the service reception said that if they found no additional work under warranty they would charge me a further £140 on top of the £350. I explained this was not what I had be quoted on the phone and it was ridiculous to charge me £140 if they DID NOT see an oil leak when doing the oil service! I took my car away without any work done as lost any trust in the dealership, and now will get the work done elsewhere. Very poor business practice, and unacceptable treatment of a customer.

I rebooked the warranty work with York Audi (JCT 600), as I split my week between York and Aylesbury. What a difference. York Audi were excellent, and fixed the fault wuthout quibble and without the threat of unfair charges. It turns out the very fault my car had was the subject of a uk-wide safety recall two months later!

Any way, York Audi has my trust and continued custom, Aylesbury Audi does not! Oh well...

Service reception and personnel were on the ball, nothing was to much trouble.

Great service from the Wolverhampton branch

I was well looked after and I’m very pleased by the service and what was done

Great service all round, with reminders of my appointment beforehand, updates of the proceedings during (including a free live video vehicle check) and considerate aftercare. Would highly recommend.