Fixed fault and even provided extra parts not covered by warranty free. Local Audi dealers would not look at the car for 4 weeks, booked in within 48 hours car fixed in 24 hours, cleaned inside and ou... See more
Company replied
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See what reviewers are saying
Lewis and Tej went above and beyond to sort out my issues with my car Excellent customer service.
Company replied
We recently purchased another car from Tej, and once again, the experience was absolutely fantastic. This is actually our second time buying from him, and it’s easy to see why we came back. Tej is k... See more
Company replied
Do not use this dealership. Closed early without warning after telling me to collect my car. Wasted journey and no apology. No management accountability. The way I was treated made me feel unwelcome.... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Bicester Road, HP19 8AL, Aylesbury, England, United Kingdom
- 01296 840 613
3.9
Great
70 reviews
Asks customers to review
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Lewis and Tej went above and beyond to…
Lewis and Tej went above and beyond to sort out my issues with my car
Excellent customer service.
31 July 2026
Unprompted review
Reply from Stratstone - Audi Approved Aylesbury
Hello Steve,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
On going problems with car and ignored…
On going problems with car and ignored by garage.
3 January 2026
Unprompted review
Reply from Stratstone - Audi Approved Aylesbury
Hello,
Thank you for taking the time to complete a review. We truly value your feedback and are committed to improving your experience with us.
To help us better understand, please reach out to our dedicated team at stratstonecustomercare@stratstone.com. By providing more details, you'll give us the opportunity to investigate thoroughly and work towards turning your experience around.
Your input is invaluable to us.
Best regards,
Stratstone Brand Customer Services
Fixed fault under warranty
Fixed fault and even provided extra parts not covered by warranty free. Local Audi dealers would not look at the car for 4 weeks, booked in within 48 hours car fixed in 24 hours, cleaned inside and out for free. Excellent service, deffinatly buy car from them again.
8 July 2026
Reply from Stratstone - Audi Approved Aylesbury
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Reply from Stratstone - Audi Approved Aylesbury
Hello Chris,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Everything went very smoothly
21 April 2026
Reply from Stratstone - Audi Approved Aylesbury
Hello,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Stratstone Brand Customer Services
Very happy with Finlay who took care of…
Very happy with Finlay who took care of my car. He provided amazing service. He was very professional and easy to communicate with.
13 April 2026
Reply from Stratstone - Audi Approved Aylesbury
Hello Angel,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Crapstone
Crap company. Never fix things on time and when they do fix the car it usually fails soon after.
First time failed on the forecourt when leaving.
Second time the brand new fuel hose came off and spilled diesel all over the M1. Highways agency now seeking payment for the cleanup.
Avoid this dealer.
Note Stratstone reply 2 months after my review asking for more details. You had all the details in the several hours we spent discussinf this in your branch. Standard canned response tells you all you need to know. Deduct one more star for a round ZERO STARS.
4 April 2026
Reply from Stratstone - Audi Approved Aylesbury
Hello Stefan,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Reply from Stratstone - Audi Approved Aylesbury
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Reply from Stratstone - Audi Approved Aylesbury
Hello Rennie,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Very professional approach and timely
Very professional approach and timely, thanks also for the complimentary car wash
27 February 2026
Reply from Stratstone - Audi Approved Aylesbury
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great customers care and take good care…
Great customers care and take good care of the car
26 February 2026
Reply from Stratstone - Audi Approved Aylesbury
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great work team Aylesbury Audi
Great work team Aylesbury Audi, good customer service is what it’s all about… always difficult in the service department and you’re doing it well.I’d definitely recommend, thank you.
16 February 2026
Reply from Stratstone - Audi Approved Aylesbury
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with us at the Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Car in safe hands
Expected on time, given an approximate time to return when the job was completed and generally well looked after. I enquired at the time about a new (second hand) car and the salesman went about his business in a competent and friendly manner - without being "pushy" or a successful sale following!
12 February 2026
Reply from Stratstone - Audi Approved Aylesbury
Hello Peter,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Slow warranty permission
It took a long time to obtain warranty permission and the spare part finally obtained was incomplete causing further delay.
18 September 2025
Reply from Stratstone - Audi Approved Aylesbury
Hello Jan,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Avoid Audi Aylesbury – Dealership can't be trusted!
Do not use this dealership.
Closed early without warning after telling me to collect my car. Wasted journey and no apology. No management accountability. The way I was treated made me feel unwelcome. Complaint handling has been just as bad. I would not return and would not recommend them to anyone.
23 December 2025
Unprompted review
Reply from Stratstone - Audi Approved Aylesbury
Hello,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Brand Customer Services
Reply from Stratstone - Audi Approved Aylesbury
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Reply from Stratstone - Audi Approved Aylesbury
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Good Service experience
The car was was serviced as agreed and washed for me to collect. The receptionist and service advisor kept me up to date on progress and let me know when it was ready to collect.
Overall very happy.
25 November 2025
Reply from Stratstone - Audi Approved Aylesbury
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Friendly helpful staff
10 November 2025
Reply from Stratstone - Audi Approved Aylesbury
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Having to really push for return of Deposit
Paid £500 deposit to reserve a used car politely cancelled the following day ……YET…….despite several mail / phone & Google requests ……am STILL awaiting for my refund - I wonder why ??????
Maybe it was because the Salesman couldn’t understand why I’d chosen a ‘24 model with only 1 owner, as opposed to their offering which had 4 or even 5 previous owners ……& he told me so !!!!
5 November 2025
Unprompted review
Reply from Stratstone - Audi Approved Aylesbury
Hello,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
I'll chase this matter up straight away for you with the Head of Business and I'll ask that you are contacted as a matter of urgency.
Again, I do apologise for any inconvenience this may have caused.
Stratstone Brand Customer Services
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