Stokers Furniture Reviews 

7,068
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,534 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff members who provide thorough guidance, ensure a relaxed atmosphere, and make furniture shopping entirely stress free without applying any sales pressure. Shoppers regularly highlight the impressive and wide selection of high quality products showcased inside clean, spacious, and beautifully presented store environments. Consumers also deeply appreciate the remarkably smooth purchasing process, clear delivery explanations, and the wonderful ongoing aftercare support offered by the dedicated team. Many visitors mention that they look forward to returning for future purchases because every visit consistently feels welcoming, pleasant, and completely tailored to individual needs.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are very helpful,... See more

Product

Users describe positive interactions with product, highlighting a fantastic range of high quality furniture... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are consistently knowledgeable,... See more

User experience

People report positive experiences with user experience, highlighting a relaxed atmosphere and helpful staff... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff members are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went into Stokers Chester today to find a new sofa. The staff were really polite but let us have a look around of our own accord until we found the sofa we wanted. Steve Wood was extremely helpful, he... See more

Rated 5 out of 5 stars

Beautiful store with lots of choice for anyone wanting sofas, beds etc. Really helpful sales adviser (Mark Cain) who talked through our options and made the buying process very quick and straightforwa... See more

Rated 5 out of 5 stars

We visited Stokers Furniture store in Chester to look at different dining chairs. The staff were quietly attentive without being intrusive. Whenever we required information there was always someone a... See more

Rated 5 out of 5 stars

Stokers is a really good furniture store with a wide range of quality products. We were served by Jenny who was excellent - very knowledgeable, efficient & friendly. We would have no hesitation recomm... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store

Written by the company

As one of the oldest furniture retail businesses in the Northwest you really can feel at home with Stokers, it has always been family run and is currently in the care of the fourth generation. Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Stokers Furniture - Never Beaten on Price

Written by the company

As its reputation for quality and service grew so too did Stokers
Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Stokers is an established business. We have been successfully serving our local community for over 110 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil, it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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5.0

All reviews

(7,068)

1,441 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleased with Graeme Beresford.

Very pleased with Graeme Beresford.
He was very knowledgeable and helpful.
Took us through everything, how to care for the product and directed us to the furniture, that met with our requirements.
Will definitely come to Stokers again.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Always great value and service

Return visit after 10 year and nothing changes great service great prices what more could you ask for other than wishing other retailers had the same approach! Steve H in Beds really helpful and knowledgeable provided great advice.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

I recently purchased a cabinet from stokers at Southport . I was delighted with the service I received . Graeme Beresford is a credit to your organisation. He is so professional and courteous .

10 September 2026
Unprompted review
Rated 5 out of 5 stars

We had such excellent service from Mike…

We had such excellent service from Mike Williams over a couple of weeks of decision making about the purchase of our Tetrad Elgar Grand sofa. He was extremely helpful and did not pressure us into making a quick decision, which we hugely appreciated.
Thanks Mike! We look forward to receiving our new sofa in a few weeks.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience in store today

Great experience in store today. Jenny was so helpful and knowledgable. Was there when we needed her but left us to make a decision in our own time. Excellent during the ordering process too, thanks Jenny.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service three times in a row!

We visited Stokers three times in total and each time we had a good experience. We bought our bed & bedroom furniture from Steve Hartwell, he was patient and took his time to explain the best mattress for us. We purchased our lounge furniture afterwards from Michael Williams and once again we were happy with the time taken to help us choose what we wanted. We also purchased some additional furniture from Julie Willams, she helped us choose the best pieces for our requirements. The furniture arrived today and we are really happy with the whole process and our new furniture. Thank you Julie, Steve and Michael for looking after us. We will be back as we need a new sofa and dining table!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Great store

Entered the store in Southport and was greeted by Mr. Graeme Beresford who told us if and/when we required his assistance to approach him and pointed out where he was stationed, after a good unpressured look around we had quite a few questions to ask regarding the furniture we were interested in therefore after asking Graeme Beresford to supply the answers he answered each and everyone expertly nothing was too much trouble very helpful ( and with my wife he had to be ) came out of there very satisfied, great service would return there no doubt. Mr. Tony Gallagher also rubber stamped by Mrs. Margaret Gallagher.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience at Stokers

We had a great experience at Stokers. There was absolutely no pressure from the sales staff, which made us feel comfortable taking our time to browse the store, with staff checking in occasionally without being intrusive.

Mark Cain was particularly helpful, answering some additional questions we had about the sofa ranges. Once we were ready to order, Mark was on hand to guide us through the whole ordering process.

Excellent service from start to finish. Highly recommended!

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Found the perfect lounge chair

Found the perfect lounge chair we needed and the whole experience was helped with the friendly and efficient help from Graham Beresford which made our shopping experience delightful, so much so that 2 days later we contacted Graham and ordered a second one. Thanks again
Regards
Colin & Lyn

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Visited the store on the 28th August to view a particular sofa. We were greeted by Graham Bedworth who demonstrated the various aspects of the sofa ( it was a home cinema sofa with various add ons) and then left us to discuss it. He was not pushy in any way, in fact he was the perfect salesman. We needed to ensure that it fitted into the space we had so we went away and then contacted him to confirm the order. He was professional throughout. The sofa was delivered on time and we contacted Graham for an instruction manual for the sofa that was missing, he emailed it to us immediately with it.
Very Impressive salesman.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service at a competitive price

I found the process of choosing new sofas very daunting but after speaking to Graeme Beresford he measured carefully and advised the best combination for my purchase.He arranged for samples to be sent to me and was happy for me to take my time deciding.
There was no pressure to buy but when I was ready Graeme went through the process thoughtfully and meticulously, explaining my options as we went, fabrics, cushions, stain proof.
I have ordered my sofas and feel confident that they will meet my expectations. I was sent money off vouchers and was given a good deal. I feel I have received excellent service at a very competitive price.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

GRAEME BERESFORD STOKERS SOUTHPORT

GRAEME BERESFORD
Was extremely helpful.
What i really appreciated, was both days when I visited the Southport store, he could answere all my questions, He allowed me to walk around freely on my own, which made me feel I was not pressured.
The second day I went back, again I got the same service.
I decided on my two couches to buy, and again no pressure.
It was at the end of their day, and staff were already going home, but Graeme Beresford again was not rushing me.
I would definitely reccomend Stokers in Southport.
I will be back to buy some more furniture soon
Beautiful furniture and great staff.
Thank you.
Suzanna Southport

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from friendly staff.

Very helpful, knowledgeable and friendly staff as usual.
Upon our arrival we were offered assistance by several of the staff, but declined as we preferred to browse on our own until we wanted specific information.
Once we had selected which item of furniture was of interest to us, Salesman Graeme Beresford guided us throughout the ordering process, to ensure that we ordered our preferred choice of colour and materials.
It’s not the first time that we’ve purchased from Stokers, nor is it likely to be the last.
Very satisfied customers.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

I have bought several items of…

I have bought several items of furniture over the past few years from Stokers. Always been a pleasure to deal with and the quality of the furniture is first rate. My latest acquisition was a new side board. The salesman, Graeme Beresford, made the whole process easy and made sure that I got the best deal and I walked away as a happy customer.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Helpful sales man

The sales person we went to see was not working that day , but Graeme Beresford helped us , we ordered the 2 sofas we wanted, Graeme explained everything and completed the order , we wanted to order the carpets so he checked when the carpet man would be available and we went back on Sunday and completed that order as well , Graeme was very helpful.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

We really like going to Stokers as the…

We really like going to Stokers as the store is smart,bright and welcoming. We needed a dining room set and Graeme Beresford was very friendly and helpful explaining how the table opens up plus the different chairs we could have . Also Stokers have great customer service if there’s any problems.

3 September 2026
Unprompted review

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