Stokers Furniture Reviews 

6,844
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,488 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and helpful without being pushy, allowing people to browse comfortably. Many appreciate the personalized advice and the pleasant, unhurried atmosphere that makes the shopping process easy and enjoyable. People are also very satisfied with the product selection, noting the vast amount of quality furniture and diverse ranges available. The overall service is frequently highlighted as excellent, with many finding the entire purchasing journey smooth and efficient. Reviewers often express high satisfaction with their purchases and readily recommend the company.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Product

People report positive experiences with product, often praising the wide selection and quality of furniture... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness and professionalism of... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the helpfulness and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have purchased various items from Stokers over the years and have always been impressed with the range, price and quality of items. Service is friendly, knowledgeable and helpful without being push... See more

Rated 5 out of 5 stars

Stokers was highly recommended to us by a friend, so we headed down to chester and we were pleasantly surprised by the variety and quality on offer. First we were helped out by Nathan, which we h... See more

Rated 5 out of 5 stars

We have purchased a number of items from Stokers Chester over the years and have never been disappointed. When we wanted furniture for our extension Stokers was our first choice. From the minute we ar... See more

Rated 5 out of 5 stars

We bought a mattress from Stokers and unfortunately it was faulty. They could not have been more helpful especially Joe Tudor who helped us decided on another mattress no matter how many times we wen... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store

Written by the company

As one of the oldest furniture retail businesses in the Northwest you really can feel at home with Stokers, it has always been family run and is currently in the care of the fourth generation. Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Stokers Furniture - Never Beaten on Price

Written by the company

As its reputation for quality and service grew so too did Stokers
Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Stokers is an established business. We have been successfully serving our local community for over 110 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil, it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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5.0

All reviews

(6,844)

1,475 reviews in the last 12 months

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Rated 5 out of 5 stars

A rocking experience !!We called at Stokers Chester shop to…

We called at Stokers Chester shop to check out an Ercol Rocking Chair for our lounge. The chair in the shop was fine in every respect apart from the colour.( which we knew) After chatting to Julie Williams, we quickly selected a colour( from a colour chart) and ordered and paid for a chair to be delivered in Sept. The whole process was made slicker because we had bought a sofa from Stokers a few years ago and all our details were still on their computer system. Consequently the whole transaction was very easily transacted. Julie was great to deal with and it was a very pleasant experience. It’s a great shop and definitely worth a wander round!!

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Customer service Stokers, Ormskirk

I would like to thank Tracy Corns from the Ormskirk store who went above and beyond to help us make the right decisions about our new suite.
We visited the store 3 times to make amendments to our order and each time Tracy offered good advice and was professional, knowledgeable and helpful. Nothing was too much trouble for her, very satisfied with the service, thank you Tracy

8 July 2026
Unprompted review
Rated 5 out of 5 stars

The store is attractive and spacious.

The store is attractive and well laid out. I’m disabled and was looking to buy a bed. Beds are invariably on the first floor so a lift was essential.
Buying a bed is confusing with so many variables. Graham Bedworth was very helpful and patient helping me narrow the choice to two and I bought a back care bed at a very good price.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely staff

We visited Stokers in Chester wanting to buy an Ekornes recliner chair and a new sofa. The large showroom had a good range of both on display so we were able to see and try out the items we had been considering. Julie and Nathan were friendly and helpful, guiding us through the process of confirming which items worked best for us and placing the order.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

We needed a new mattress and Peter Thackway was there to help us along the way. He clearly knew his stuff and was happy to listen and able to guide us on what options were best for us.
Communication was great all the way through, keeping in touch right up until delivery. Great service! will be back again for more purchases in the future!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Another successful purchase from Stokers

We returned to Stokers to buy some more furniture items in a particular range, purchased from them some years ago. As before, staff are on hand ready to advise as & when needed. The items on display were enough to give us an idea of what we wanted, along with the brochure. We were assisted by Graeme Beresford, whose knowledge of the manufacturer & their products helped us with our choices. Ordering our items was an easy process, and Graeme kept us informed of progress to the delivery date.
Arranging delivery was also straightforward & we are very pleased with our furniture, which arrived today! Thanks again to Graeme and to Stokers for such great service.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience today at Stokers…

Great experience today at Stokers Chester, Steve was very helpful and informative when wanting to purchase a new reclining chair & sofa. Wouldn’t shop anywhere else for a new settee, highly recommend ⭐️

11 July 2026
Unprompted review
Rated 5 out of 5 stars

We had been looking for a new sofa for…

We had been looking for a new sofa for a while and came across a sofa we liked on Stoker's website. We called in at Southport store and were able to look around at our leisure with no pressure from anyone. We found a sofa we liked and Graham Bedworth was able to help us with our decision. He was very helpful and explained everything about the sofa and the care needed, and he made the buying process very easy. We would recommend Stokers.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

An excellent example of good service, excellent knowledge of what we wanted to buy from people who truly care.

We wanted to buy 3 seater & 2 Seater leather couch. We went to several places to have a look. We usually go to SCS in Wigan where the staff were so lovely and they had a good range. The usual lady who had sold us furniture was no longer at the store. It was completely empty !!!!! What an absolute shame the store felt sad. I remembered a furniture place in In Ormskirk called Stokers I decided to check if it was still there. From the moment I spoke to a lady called Sandra to see if we could park outside, as I am disabled I was so reassured Sandra was so helpful 😊Her knowledge & understanding of not just my disability but her kindness and care and compassion was outstanding. She didn’t follow us around However she let us take our time which is so vital for me and we bought the 3 seater & 2 seater couches In Italian league we wanted. I cannot tell you how much difference this lady made. Please can you ensure that she reads our feedback. This lady made what is usually fraught for me into a wonderful experience. I would recommend a visit to Stokers in Ormskirk. Our new couches are being delivered in 6 to 8 weeks and I’m so excited. Sandra made us so welcome and we are extremely pleased. 🌻Iris Benson MBE HSJ Patient Leader actually my name is Iris I am me. We went to the best and we got the best. Thank you so much.🌻

10 July 2026
Unprompted review
Rated 5 out of 5 stars

We have dealt with Stokers many times

We have dealt with Stokers many times, and always with excellent results, which is why we come back time and time again.
Jenny (at the Southport store) took our latest order, and (along with her colleagues) kept us fully updated at every step.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

New Furniture

We have purchased a number of items from Stokers Chester over the years and have never been disappointed. When we wanted furniture for our extension Stokers was our first choice. From the minute we arrived Julie Williams made us feel very welcome and took us round the store showing us the options available. We ended up buying 2 leather recliner sofas, a table and 2 chairs.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

We went to buy a Hypnos mattress and…

We went to buy a Hypnos mattress and were impressed by the range of options in store to try out before buying. We were very pleased with the price we paid and the knowledge of sales staff who were on hand to offer assistance. We left feeling good about supporting a brilliant local business and buying British. Can’t wait for the mattress to arrive !

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Nice Store

Nice Store

Joe was our salesman on our visit and was very helpful and knowledgeable about the item that we were interested in. Because of this we decided to purchase strait away and with a discount, can’t be bad. Recommend this store highly.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

An extremely good shopping experience. Thank you.

The store is very well laid out and immaculate. The Stokers colleague who dealt with our enquiry had excellent product knowledge and was very approachable, spending a great deal of time with us as we decided upon our choices. You can even take your dog along. We would both highly recommend a visit, it is a great store with lovely colleagues; we were helped with our choices by Peter Thackway and we truly appreciate his time spent with us.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

We arrived fairly late 40 mins from…

We arrived fairly late 40 mins from closing. We had gone to look at a new base for our bed - we are having the room remodelled so it was an opportunity to refresh the bed base.
From the moment we arrived in the bed section Joe Tudor took us through our options and we settled on a base and ordered it!

24 June 2026
Unprompted review

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