Stevensons Reviews 

2,816
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 989 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and friendly demeanor, making interactions pleasant and efficient. Many people also highlight the smooth ordering process, quick delivery times, and convenient options like click and collect or easy returns. The overall service is frequently described as excellent, with consumers appreciating the prompt responses and efficient handling of their needs. However, some customers also noted significant inconsistencies with product sizing and descriptions, leading to items not fitting as expected and requiring multiple returns or reorders. Additionally, a few people expressed concerns about the perceived value for money or the durability of certain products.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Product

Consumers find product quality and sizing to be ambiguous, with many praising the great quality and well-made... See more

Order

Customers had positive experiences with order, finding the online ordering process easy and efficient, with... See more

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the staff for being helpful, patient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Stevensons for the past 9 years and must say their uniforms are always great quality and delivered in reasonable time. The option to click and collect at your local school is a real help... See more

Company replied

Rated 5 out of 5 stars

The assistant Bree could not have been more helpful. So patient and we never felt rushed. Happy to suggest different sizes for us ensuring the whole experience was an easy one. She was just so pleas... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Sienna at Stevensons, who helped us with my son’s uniform for a new school. Sienna was efficient and friendly and we were able to get everything we needed quickly and co... See more

Company replied


Company details

  1. Uniform Store
  2. Children's Clothing Store
  3. Clothing Store
  4. Shoe Store
  5. Sportswear Store

Written by the company

Independent family-owned business specialising in providing schoolwear and sportswear to over 750 independent and state schools across the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(2,816)

957 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and experience

Stevensons came into my daughter’s school to measure her for blazer, they sent sizing home and I ordered tracked delivery and it arrived In 2 days. Great service, 5 stars from me.

30 June 2026
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Reply from Stevensons

Many thanks for leaving a review.

Rated 5 out of 5 stars

Best Place for School Uniforms

I ordered my child’s secondary school uniform from Stevensons, but I accidentally selected the wrong size. I emailed them straight away, and they responded very quickly to confirm they had changed the size for me. They also kept me updated about when my order would be dispatched, which I really appreciated.

The whole process was easy, and the customer service was excellent. I’ll definitely be ordering uniforms for my other children from Stevensons, and this will always be my first choice. Highly recommended! ⭐⭐⭐⭐⭐

1 July 2026
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Reply from Stevensons

Many thanks for leaving a review.

Rated 5 out of 5 stars

Friendly, helpful :)

Whenever I order anything for my children, your team of staff are always helpful and friendly. Can’t get better as I don’t order often but every single time. Friendly, helpful and always happy to help thank you

30 June 2026
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Reply from Stevensons

Many thanks for leaving a review.

Rated 5 out of 5 stars

Christine at the Stevensons

Christine at the Stevensons provides outstanding customer service. We’ve visited several times, and every single visit has been met with the same first-class service. She is always friendly, patient, and incredibly helpful, taking the time to answer our questions and ensure everything fits perfectly. Her professionalism and welcoming attitude make the whole experience easy and stress-free. It’s clear she genuinely cares about her customers. Thank you, Christine, for consistently delivering such excellent service. Highly recommended!

7 July 2026
Unprompted review
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Reply from Stevensons

Many thanks for leaving a review.

Rated 5 out of 5 stars

Wonderful Kiri!!

We had a wonderful experience with Kiri Dalkin. She was extremely helpful and had everything organised for us arriving and took all the stress away! She provided us with lots of advice with sizing etc.
She has the most friendliest and outgoing personality. My son said she was sooooo nice and was very helpful. He really enjoyed the experience too! Any customers will be so lucky if they have Kiri when they arrive!! It was great to meet her as she is such a lovely person. Thank you.

6 July 2026
Unprompted review
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Reply from Stevensons

Many thanks for leaving a review.

Rated 5 out of 5 stars

Great quality

Great quality, all sent very quickly!

30 June 2026
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Reply from Stevensons

Many thanks for leaving a review.

Rated 5 out of 5 stars

Pam was knowledgeable and understood we…

Pam was knowledgeable and understood we wanted to buy school uniform with room to grow in and helped us strike the right balance of sizing for growth and not buying too big! Great customer service and an asset to Stevenson’s! Thank you Pam.

6 July 2026
Unprompted review
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Reply from Stevensons

Many thanks for leaving a review.

Rated 1 out of 5 stars

I did not receive the item and was…

I did not receive the item and was promised a replacement and it has still not arrived

24 June 2026
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Reply from Stevensons

Thank you for your review.

I can see that your parcel has arrived, if you require further assistance, please do not hestitate to get in contact with the branch directly: guildfordbranch@stevensons.co.uk

Kind regards,
Stevensons

Rated 5 out of 5 stars

I went to get my sons secondary uniform…

I went to get my sons secondary uniform and Olivia and Pip was absolutely brilliant, we was only in there an hour and Olivia knew exactly what sizes the boys was just looking at them, Pip who had only started yesterday was fabulous too, very welcoming and both extremely helpful

4 July 2026
Unprompted review
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Reply from Stevensons

Many thanks for leaving a review.

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