Steinhartwatches Reviews 

I am a bit confused reading the bad reviews here regarding poor after sales service from Steinhart. I do not question their authenticity, however I have a recent positive experience and I would like to compliment their customer service on this. My 12 year old FliegerUhr suddenly stopped working. I contacted after sales via email and asked for a quote on price for repair. They replied with an email giving instructions to send the watch to Germany and the watchmaker will give me answer on this. The watch was picked up and delivered to Steinhart by FedEx the next day.

Within two weeks I received the watch back again from Germany. Repaired, cleaned, in a new watchbox and with an pro forma invoice where it stated - no payment required -

I was happily surprised by the level of customer service from Steinhart. I am sorry other people had bad experiences with them. I have certainly not.

Kind regards

I made the mistake of purchasing the ocean one titanium 500.... The watch is running +12 seconds a day for an eta elabore premium movement and also when I pull out push the crown to adjust the time the whole movement moves inside the case like there's no movement holder.

I contacted steinhart who sent me a long list of instruction on how to return it for repair but stated I could very well be liable for more customs charges for overseas delivery.

NEVER AGAIN WILL I BUY ANOTHER WATCH FROM THEM.

Very satisfactory experience. Watch was despatched quickly and arrived quickly. The watch is excellent value for money and I have had no issues at all with the functionality of the timepiece.

Steinhart produce a watch that is stylish and functional. The quality is very high and the prices extremely reasonable for what you get. I have the Vintage GMT and the Ocean 1 green and they are both fantastic watches.

I brought 2 watches the Ocean one black 39 and the Ocean one 39 double green from Chronomaster delivered the next day. Had them for over 12 months, both have performed well with no issues. They look better than the photos, if like me you like the look these watches they homage to but not the price these are ideal everything about them are quality. They use good movements which are found in more expensive watches solid link bracelet which are easy to adjust to get a good fit. I think they are very good value.

I have had two steinhart watches an "ocean one " and an ocean one military, have had superb service from both, used every day, doing physical stuff, frequently submerged, no problems whatever. Superb time keeping, better than my previous Rolex, and equal to my long owned Omega.
Great vale watches.

Aftersales is atrocious to deal with. I have sent them emails stating that the watch is running slow, too slow, -20 sec / 24 hrs. They said they will regulate the watch. I have politely asked them to make an order for FedEx to pick up the watch, they said they will send me a shipping label and that was it, no more replies, no updates, nothing. Extremely Poor customer service. I do not recommend. It's been 10 days since i first contacted them

I bought three watches from Steinhart, all three from their website. The service was first class, delivery fast and when I wanted an adjustment to one of the watches later, Steinhart paid for a FedEx service so I could send it back and then shipped it back by courier again.
The watches are absolutely superb. The accuracy, especially of the pilot watch Nav.B Watch 44 Dual Time Titanium, is fantastic -- it is consistently 2-3 seconds a day fast, an accuracy you would expect from watches 5 times the price. The two others -- Ocean One Military and the Ocean One Titanium 500 premium Ceramic are just a few second less accurate. All have fantastic readibility and the lume is excellent and lasts all night. I am a very satisfied customer.

I bought my watch 5 years ago. If the dial was slightly damaged, I returned the watch and it was repaired professionally and quickly. I am very satisfied. 👍

I purchased a pilot watch from Steinhart about a year ago and it looks and works great. Delivery was quick; I received it within days. So far so good. I get compliments on the watch.

There were not able to help me with such A simple task as resetting password on my account, I was told to register new one with another email, when I asked them to delete my account, they told me it's not possible. I believe it breaks GDPR rules. I resigned from buying the watch under such circumstances.

I have a number of watches, including rolex and omegas, and I genuinely put steinhart in the same bracket

However, ignoring the qualities of their watches, their customer service is incredible. I broke my watch (my fault), sent it off, and steinhart fixed it, tested it, and returned it, free of charge.

Honestly, one of the best ever customer experiences I've received

I was interested in buying a Steinhart, but still having some questions about the compatibility with one of their rubber straps that can be bought separately, I asked the customer service a few questions.

Received a (automatic) reply that my enquiry had been received in good order, but after >10days I haven't received any reply to my questions.

Apparently Steinhart is not really interested in selling watches ???

Extremely pleased with my new watch purchase form steinhart. Nice looking watch and speedy delivery. Highly recommended.

Excellent watch and presentation. Very happy with the product and the shipping was extremely FAST.

Owned 2 of their watches couple of years ago:
- Ocean One (ETA movement)
- Ocean One Vintage (In-house movement back then; seems that one has been replaced by ETA these days)
Sold them both as I was really disappointed & dissatisfied with the quality.

Issues I had with the Ocean One:
- Bezel got stuck after awhile
- Lume fell out of the socket
- Screws falling out of the bracelet

Issues I had with the Ocean One Vintage:
- The watch just stopped working after a couple of weeks. Steinhart after-care was unable to fix the issue. Analysis by a local watch maker eventually pointed out that the socket of the balance wheel was a slightly too big, causing the balance wheel to fall out and block the whole watch.

I got in touch with their customer service for both watches’ issues. They were responsive and helpful. However the repair guys are apparently not capable of fixing the issues; the OOV just failed again after some time.
Eventually before selling them, I had them fixed by my local watch maker.

In conclusion:
At first glance, the watches have a nice look (although most of them are just hommages) & feel to them, but the nature of my issues spread over 2 different watches really messed up my perception of the quality of the brand.
I would never buy one again and I am not recommending potential buyers to do so.
Their are a lot of other quality brands out there at the same price point that don’t fail after a couple of years (even months).

The worst experience i ever had buying online!!

3 weeks of waiting for a watch that should take 2-3 days, and i’m still whitout the watch or my money.

Ive been hold up, by fedex telling me everytime its going to arrive the next day and bla bla...

Would not recommend bying from steinhart.

I hope they will give me my money back, but they are avoiding answering that question.

UPDATE: I finally revcieved the watch almost 3 weeks after ordering. The package was only supposed to move from germany to denmark. But went around 4 different countries first!

The watch is as expected, very nice!

Horrible services. They answer only before sale product,then if is any issue you must wait ages for answer. Get two things from them and both with issue: ocean one with crocked cyclop then I order new bezel from them which was poorly painted like cheap replica from market place. Horrible company. Everyone should avoid this STEINShit

Terrible after sale servise. Terrible response time. Shipped for repair, they were so smart, shipped it back to different country. After two months got it back, and no job was done. Movement problem still exists.

a Horror logical not a Horological Watch Company,

I bought their "Premium" Titanium Ocean 500 GMT. The bracelet fell apart because the screws don't properly screw in. OK so the bracelet is rubbish. So I used loctite to put the screws back in and did so for each one. I thought my woes were behind in terms of deployment... no sir ... the watch came apart because the spring bars that hold the end links in kept jumping out and the bracelet gets loose. So I took off the bracelet and noted that springs don't securely hold any strap or bracelet in. It seems the holes are too shallow and wide. I bought four different sets of spring bars with the same problem they jump out with even slight twisting of the wrist and each time scratches the virtually unworn watch around the lug holes. Then when I looked carefully I see the entire case is machine in a diagonally skew fashion.... it is small but noticeable. One Jewellery told me the reason the springs are not holding is that they are not held with an even pressure on each side because of the defect in the case machining - he was the one that alerted me to the skewness of the case in the first place. As a result the lugs are of an un-even width and length and this pattern is repeated on the opposite side confirming that indeed the case is machined skewed. The crown does not screw in symmetrically top and bottom so on the one side it screws until it is flush and on the other side there is still a gap - again confirming that case is actually skew and surfaces not aligned properly. The actually machining around the insides of the crown guards is very rough. The bezel does not line up at the top and the GMT hand does not align to the hour hand when the minute hand is set to the 12 O'Clock position. As the 24 hour second time zone is reliant on both of these being aligned ... actually reading the second time zone needs some calculation on the viewer as you have to offset for theses manufacturing errors. The watch was purchased through a local reseller... and I will quote ...all screws in bracelets fall out even Rolex so you need to keep a check on this and use loctite to help (and carry around a jewelers screwdriver). The out of aligned GMT hand ... apparently no Watch Manufacturer gets this right (even Rolex) and they all have GMT alignment issues (guess I am lucky my other two GMT watches a Baume et Mercier and a Montblanc are perfectly aligned and so is my friends Breitling GMT just more luck on our part I guess). The bezel not aligned is because the watch has been knocked. Finally we come to the lugs uneven width length ... apparent although they look quite thick and contrary to what I thought about the strengths of Titanium it actually bends and the watch has been knocked so the lugs are now skew. Coincidentally it got knocked on the other side of the watch on the opposite side to precisely mirror the knock on the one side. This watch is being sent back to you Steinhart at my cost from sunny South Africa through the local resellers so you can examine your manufacturing procedures and hopefully revise them in the light of the perfect storm of watch defects that my one presents to you. I have photographic and video evidence and testaments from several jewelers to the absolutely abysmal quality of this specific watch. If you want some fun look at Steinhart's own web page and their own photos of the watches with GMT functions. It is indeed true that none of the GMT hands are consistent given the location of the minute hand.