Stebbings Reviews 

418
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and highly knowledgeable, making the car-buying process smooth and pressure-free. Many appreciate the excellent customer service, noting clear communication and helpful guidance from initial inquiries to vehicle handover. The overall experience is often described as effortless and pleasant, with people feeling well-looked after and respected throughout their purchase. However, some customers also noted issues with product readiness, such as vehicles not being fully charged upon collection or having unexpected marks. A few reviewers experienced delays in resolving problems like AC faults, unfulfilled promises regarding paperwork, and difficulties with email communication, leading to feelings of being unheard or misled.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendly, professional, and... See more

Service

Clients share positive opinions on service, consistently praising the staff for their efficiency, knowledge,... See more

Product

Customers had positive experiences with product, often praising the excellent condition of the cars and the... See more

User experience

Customers consistently note positive experiences with user experience, describing the car buying process as... See more

Customer service

People report positive experiences with customer service, highlighting helpful and professional staff who go... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What fantastic service I received from the staff at Stebbings. Friendly, smily and so honest and upfront with their sales and numbers. Both Tom and Tom were especially helpful, no pressure from them w... See more

Rated 5 out of 5 stars

What a breeze. Stebbings made finding the right car easy, and Tom Boyns was on point the whole way. super approachable, genuinely helpful & very knowledgeable in his field. The whole process was s... See more

Rated 5 out of 5 stars

Wow what an asset Jack is to stebbings. Not been doing the job long, but you wouldn't have known. He was very effecient, knowledgeable, polite and friendly. A very pleasant experience. Not pushy an... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more


Company details

  1. Car Dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

418 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(418)

185 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can’t recommend enough

Can’t recommend enough. Charlie who dealt with us was friendly and efficient. It really was a great experience. Effortless I would definitely use them again.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

I have purchased vehicles from Stebbings on several occasions previously, Tom Boyns was brilliant from start to finish making the whole experience very easy and welcoming.

Very professional company, and do you know you can also get your MOT and service done at Stebbings.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Citroen Belingo purchase is March 2026

Bought a Citroen Belingo in March this year & traded in our Car. Many thanks to Tom Boyns who dealt with our purchase. Tom made the whole process easy for us , no hard sell with the extra products available, we bought the extra warranty which was good value & happy to have. I had a few requests with the purchase of the Berlingo & Tom made sure everything was done according to our needs. My wife & were very happy with our purchase particularly as we felt that every detail was accounted for. Tom was very friendly & helped us feel as ease through the whole purchase. I thoroughly recommend Stebbings to anyone thinking of purchasing a vehicle.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

We bought a car from them on 19th of December last year (did wait three months to make sure nothing will surprise us).
Tom and his colleague (apologies but don't remember his name) were extremely friendly and helpful and service provided was outstanding. They took our old car in as a part exchange which is always the best option for us, we did do ceramic coating following their advice.
Car was given clean and in perfect condition.
Will visit them again in next few years to exchange our other car.
Thanks a lot guys 👍

19 December 2025
Unprompted review
Rated 5 out of 5 stars

very happy

very happy with the service from Jake D and also Tom B. great buying process hassle free and would recommend to anyone looking for there next vehicle.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

We dealt with Tom

We dealt with Tom, who was very helpful and professional. Ensured the experience was enjoyable & efficient. Would highly recommend.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

We went looking at a couple of options…

We went looking at a couple of options for cars and discussed with Tomas Boyns. He provided us with Great knowledge and insight into the different options and how they would fit with our daily lives, Provided a test drive on the day and We now have our new car. This is my third time buying a car from Stebbings and they have always been very Professional and Helpful.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Tom was extremely helpful from the…

Tom was extremely helpful from the start when purchasing my van. I took it for a test drive on the day, did not feel under any pressure to purchase. I went back 2 days later and paid a deposit. Swift , professional and straightforward purchase. I’m delighted with my van !Thank you Tom!

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Scummy Traders

Don't give them a penny to hold a car, despite what their website says you'll never see it back.

I asked point blank to the salesman if I could use my card to pay online, he said that they would send a link to do so. Intentionally failed to mention that it wouldn't accept credit cards.

As soon as I found out, I told them to cancel the deal, and found another vehicle elsewhere.

3 days later, they came back to say that they would now accept cards, I told them that we weren't interested anymore, and they said they'd pass it on to finance to arrange.

It wasn't till a whole week after that they decided to tell me that they'd not be refunding. At that point it was far too late.

No doubt that they don't take credit cards because they're scummy traders that would be plagued by chargebacks.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful staff

Having used Stebbings many years ago to buy a car, it was an easy choice to return. All the staff were friendly and helpful, firstly Tom who was happy after we had test driven a BMW, to go through details including given us figures to think about. Then on returning a few days later Charlie went through the final paperwork with my wife, Charlie was then on hand to complete the changeover. Quite happy to recommend them all.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Stebbings

Great experience with Stebbings. Over the last 13 years we have had 5 cars from them. Got my latest one tonight. I dealt with Tom who was brilliant throughout, very knowledgeable and explained every part of the process. The car was immaculate on pick up this evening,I couldn't be more happier. Thank you Tom for all your help and professionalism

4 March 2026
Unprompted review
Rated 5 out of 5 stars

5 star

5 star. Tom made the whole process very straightforward and stress free. I’m very happy with my new car.

25 February 2026
Unprompted review

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