Staysure Travel Insurance Reviews 

544,964
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 63,584 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely helpful, patient, and professional when guiding them through various policy details and medical declarations. People also find the online booking platform very easy to navigate and appreciate finding competitive pricing for their travel insurance. However, some customers also noted that overall costs can sometimes feel quite steep or experience unexpected increases during policy renewals. A few people also mentioned experiencing occasional communication hurdles or spending a lengthy period trying to sort out their paperwork over the phone.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as extremely helpful, knowledgeable, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Price

Users describe positive interactions with price, highlighting competitive rates and reasonable costs for... See more

Customer service

People report positive experiences with customer service, praising staff for being helpful, polite, and... See more

Service

Consumers find service to be positive, highlighting polite and efficient advisors who make arranging travel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We like the website - it's easy to navigate and logical and takes you back to the main pages after entering other information. We bought comprehensive coz it's vewry good cover and good value for mone... See more

Rated 5 out of 5 stars

Very helpful, following a recent spinal fracture I was unsure if this would considerably increase my premiums. I went onto comparison sites on line and found most wouldn't insure me. I had a previou... See more

Rated 5 out of 5 stars

Quick phone call for renewal of my travel insurance. Slight increase in cost which was expected but cheerful staff renewed my policy after a few simple questions. Good customer service and helpful sta... See more

Rated 5 out of 5 stars

I phoned up customer services yesterday morning after having to declare a few medical parts to my family insurance. The man I spoke to was so helpful and guided me through the whole process. Patient w... See more


Company details

  1. Travel Insurance Company
  2. Insurance Agency
  3. Insurance Company

About Staysure Travel Insurance

Written by the company

Staysure is an award-winning UK travel insurance provider specialising in cover for pre-existing medical conditions and all ages. Our travel cover includes emergency medical expenses, cancellation, lost baggage, travel delays, repatriation and more, with optional add-ons for cruises, winter sports, gadgets and excess waiver. Getting a quote is simple online or over the phone: just tell us about your trip, complete your medical screening and choose your policy level (subject to acceptance).

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Refer A Friend

Staysure Travel Insurance - Dream Big

Written by the company

UK's most trusted travel insurer
Based on most 5 star Trustpilot reviews of any travel insurance provider.
Pre-existing medical condition cover
We cover most pre-existing conditions including diabetes, high blood pressure and arthritis.
Flexible cover options to cover you
Choose from Single Trip and Annual Multi-Trip cover, and tailor your policy to suit your holiday plans.
24 hour medical emergency helpline
Have help at hand at any time of the day, anywhere in the world.
Medical emergency cover
Be covered for medical emergencies and repatriation.
Refer a friend
Get a £10 Love2Shop gift card for every friend you refer (as long as they don't cancel within 60 days), and we’ll give them up to 20% off their first policy. Their discount doesn't apply to the extra cost of covering medical conditions or optional add-ons. What’s not to love?

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

545K reviews

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4.7

All reviews

(544,964)

60,663 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service very helpful

Great service very helpful. We cancelled our insurance within the time frame for cancellation and the payment was refunded immediately. We were then able to take out a more appropriate travel insurance. A great service from a friendly, flexible helpful company.

30 July 2026
Rated 3 out of 5 stars

Polite call staff hampered by the script, try elsewhere!

I have used Staysure for many years and have never claimed or had a problem. This year I had a small non melignant lesion on my hand and when I reported it by phone I was offered two choices 1. Cancel the policy or 2. Remove coverage for ALL pre-existing conditions. This situation was achieved after three telephone calls lasting in total over one hour.The call handlers were polite but tightly scripted.One of the scripted questions was losely worded but demanded a Yes/No answer. The last time I encountered such bad service it was broadband company who were heavily fined.I have now got superior coverage at a similar price elsewhere

17 August 2026
Unprompted review
Staysure Travel Insurance logo

Reply from Staysure Travel Insurance

Thank you for your valuable feedback. We truly appreciate it, and it will be shared with our team as we continue to strive for improvement in both our services and products. If you have any further questions, please refer to our website for FAQ or contact us via our chat facility.

Rated 4 out of 5 stars

Karen was very helpful and price…

Karen was very helpful and price matched a cheaper quote. Down side is that your 20% discount offer is not as it is advertised and should be applicable to the whole cost of the policy quote.

17 August 2026
Rated 5 out of 5 stars

Just so easy

Just so easy. Taking my mother away for her 91st birthday, so expected a much more convoluted and expensive process. Brilliant. Easy to set up and great value. You have given me peace of mind. Will use again.

16 August 2026
Rated 5 out of 5 stars

Good Price

As my wife and I are pensioners with a few medical conditions, travel insurance is never going to be cheap. Our current insurer ‘All Clear’ wanted £500 for a single trip of 5 days on a cruise, Staysure covered our trip for £332, which is quite a saving. It was all done online and the process was relatively easy, I would recommend.

17 August 2026
Rated 1 out of 5 stars

AI agent???

I couldn't understand the agent very well. I got extremely stressed out during the call. This was not the case last year when I used Staysure Travel Ins. Will not be using again. So robotic that I felt I was not speaking to a real person.

14 August 2026

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