We like the website - it's easy to navigate and logical and takes you back to the main pages after entering other information. We bought comprehensive coz it's vewry good cover and good value for mone... See more
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About Staysure Travel Insurance
Written by the company
Staysure Travel Insurance - Dream Big
Written by the company
- UK's most trusted travel insurer
- Based on most 5 star Trustpilot reviews of any travel insurance provider.
- Pre-existing medical condition cover
- We cover most pre-existing conditions including diabetes, high blood pressure and arthritis.
- Flexible cover options to cover you
- Choose from Single Trip and Annual Multi-Trip cover, and tailor your policy to suit your holiday plans.
- 24 hour medical emergency helpline
- Have help at hand at any time of the day, anywhere in the world.
- Medical emergency cover
- Be covered for medical emergencies and repatriation.
- Refer a friend
- Get a £10 Love2Shop gift card for every friend you refer (as long as they don't cancel within 60 days), and we’ll give them up to 20% off their first policy. Their discount doesn't apply to the extra cost of covering medical conditions or optional add-ons. What’s not to love?
Contact info
Britannia House 3-5 Rushmills, NN4 7YB, Northampton, United Kingdom
- 0333 049 7179
- info@staysure.co.uk
- www.staysure.co.uk
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Holiday insurance
Have used your insurance company for the last 3 years have had no problems, whoever i have dealt with have been quick and helpful
Great Customer Service
Staff member and level of service clearly explaining all options
Great service very helpful
Great service very helpful. We cancelled our insurance within the time frame for cancellation and the payment was refunded immediately. We were then able to take out a more appropriate travel insurance. A great service from a friendly, flexible helpful company.
Very easy to access and answer the…
Very easy to access and answer the questions truthfully
There was no hassle and bother
There was no hassle and bother. No stress in applying, not like other travel insurance make life complicated. Thank you.
May use AI-assist with repliesRead more
Polite call staff hampered by the script, try elsewhere!
I have used Staysure for many years and have never claimed or had a problem. This year I had a small non melignant lesion on my hand and when I reported it by phone I was offered two choices 1. Cancel the policy or 2. Remove coverage for ALL pre-existing conditions. This situation was achieved after three telephone calls lasting in total over one hour.The call handlers were polite but tightly scripted.One of the scripted questions was losely worded but demanded a Yes/No answer. The last time I encountered such bad service it was broadband company who were heavily fined.I have now got superior coverage at a similar price elsewhere

Reply from Staysure Travel Insurance
competitive coverage as it is complete…
competitive coverage as it is complete for our needs. Ease of information input and changes on website are easy to navigate.
Karen was very helpful and price…
Karen was very helpful and price matched a cheaper quote. Down side is that your 20% discount offer is not as it is advertised and should be applicable to the whole cost of the policy quote.
Just so easy
Just so easy. Taking my mother away for her 91st birthday, so expected a much more convoluted and expensive process. Brilliant. Easy to set up and great value. You have given me peace of mind. Will use again.
Precise explained well very helpful
Good Price
As my wife and I are pensioners with a few medical conditions, travel insurance is never going to be cheap. Our current insurer ‘All Clear’ wanted £500 for a single trip of 5 days on a cruise, Staysure covered our trip for £332, which is quite a saving. It was all done online and the process was relatively easy, I would recommend.
Comprehensive cover for a fair price
Comprehensive cover for a fair price. Cheaper and a better quality policy than those on moneysupermarket.
AI agent???
I couldn't understand the agent very well. I got extremely stressed out during the call. This was not the case last year when I used Staysure Travel Ins. Will not be using again. So robotic that I felt I was not speaking to a real person.
So easy to insure wh I needed very…
So easy to insure what I needed very straightforward.
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