Statefarm Reviews 1,133

Inaccurate billing be careful for several years I've paid a additional 15.00 a month to my life insurance. Now one statement says its satisfied on two dates in 2025. Now they state 1.38 is available for loan and 108.00 is owed for interest. What happened to the 180.
00 extra payments you received voluntary in 2025 and previous years. Another time back in December of 2025 they tried to say I still owed 231.96 on a auto insurance policy I canceled. It was a lie and wrong billing. After I reported it I was given a refund. I'm sharing my personal information to help other review there accounts to make sure they are billed correctly.

State farm is a greedy, soul
Sucking corporation.

No words can describe how much content, anger, dislike, etc that I have for a single company. Well, at least words that won't be censored, redacted, or otherwise. So, on that I'll just keep it short and warn anyone tempted by their low rate quote. There's a reason. My family and I had been with them for over ten years in two different states. Never a single claim. Rates doubled quickly in the first 5 years, but whatever, I just figured inflation/covid.... everything is going up. Then we get a hail storm and not long after I realize SF is not a "Good Neighbor." They're the neighbor that will screw you over any chance they get; ignore you when you ask for help; and report you to the HOA board when you don't shut your garage door within 5 minutes of being home.

Please! Don't take my word for it though, find out for yourself. The more people that do, the quicker this pathetic excuse of an insurance company will unravel.

If 0 stars was an option I would choose it. I've been a loyal Statefarm customer for years now. I recently got into a wreck due to the recent heavy February snow. I got a rental from Enterprise through Statefarm and was worried about my car rental due date being on the 7th of March because after calling the Body Shop, I was told that my car won't be finished anytime soon. So I called to asked the Statefarm Claims Department about it and was informed from the Statefarm Claims Department that Enterprise will reach out to Statefarm and they will extend it if needed and for me not to worry about it since my car is still in the body shop. Today 5 days past the due date of the car rental return and Enterprised called and said that Statefarm didn't let them until just over the weekend and they just noticed that my rental is due. I called the Statefarm Claims Department and they said that Enterpise left them a note in their system saying that Enterprise left me a voicemail on the 5th of March, but after checking I don't have any voicemail from Enterprise or anyone actually at all. The only voicemail I have was from today, March 12th that was left by Enterprise. I question them that if Enterprise left them a note in (their system) about leaving me a voicemail, no one bother to give me a call? The Statefarm Claims Department said that on their recorded line from when (I called them) on the 13th of February, I was informed of the due date and it's not their job to follow up with me. I have to pay the 5 days past out of pocket. It is roughly 200 bucks out of pocket. After my car is fixed, I am changing car insurance. 0 accountability from the claims department, poor handling of a mistake they made and tried to cover it up. All that money over the years I've been paying to this Company, what a waste. Please look elsewhere for car insurance, you've been warned.

We've been dealing with State Farm for over six weeks following a car accident, and the experience has been an absolute nightmare. They declared our car “totaled” but refused to let us take it to our own mechanic for verification. Instead, they had it towed to the furthest State Fair repair shop possible — clearly a move to make it harder to get independent quotes.

When we provided multiple comparable listings showing our vehicle’s actual market value, all $5–8K higher than their payout offer, they basically shrugged and said, “Oh well.” To make things worse, they warned that if we went to arbitration, the value could be lowered — which came across as a thinly veiled threat rather than a fair process.

After more than 20 years with this company — insuring our home, vehicles, RV, and UTVs — this is the breaking point. Their lack of transparency, fairness, and basic customer respect has completely destroyed our trust. We’ll be taking all of our policies elsewhere and would strongly caution others to think twice before doing business with them.

I have been trying to retrieve an archived claim from 2002 related to a bicycle accident. State Farm repeatedly asks for a claim number I do not have and insists I call their 800 number, even though I am currently overseas and submitted all requested documentation via their secure link. Despite submitting the documents, I have received no acknowledgement or feedback. Every email I receive is the same automated response. The process has been extremely frustrating, slow, and unhelpful, and it seems there is little understanding or flexibility for long-standing, legitimate claims.

Major wind and hail storm came through our small neighborhood of about 30 homes. Ripped off shingles and we had water leaking in multiple rooms through the drywall. 28 of the 30 homes in my neighborhood got a new roof covered by insurance except for me and the other house with State Farm. State Farm acknowledged hail and wind damage and sent me a check for $600, which is laughable. I've been with them for 30 years and spend over $700 a month across at least 7 policies. Not to mention I have at least 20 other family members that use them as well.

Wish i could give no stars! Been waiting since March 1st 2026 today is March 5th 2026 & Betty Pearson has not contacted me about my claim on my car. Im just waiting while she take her time

Me and my mother have been customers of State Farm Insurance for a long time. We both have car insurance with them and life insurance for her. But now state farm wants to lie about her life insurance and say we owe for 2 or 3 months. I called the 1800 number and the lady I spoke with about my mother's life insurance was very rude and lied on me and said I was yelling at her. They don't care about the customer. They're going to lose my business for car insurance after all this, and they may lose all our business. They lie and cheat their paying customers. They charge me almost 200 dollars a month for full coverage on a 2016 Altima that's way too high.

I have been completely blind sided after my mother’s recent death.

Her father was a State Farm agent. He took 2 life insurance policies out for her when she was 15 yrs old.

Now, I learn, after 55 yrs of faithful payments, the value is a total of $24,000….just a few thousand more than what was paid in. So they truly leached off of us all this time.

I am both horrified and devastated on top of the recent loss.

Worst scamming insurance company ever. They claim you can take your car anywhere you want but use a low payout and say you have to pay the difference even if it was their drivers fault. Or you can take it to their approved shop so they can do a hack job for low price they willing to cough out. Sounds like a scam to me.

Wish I could give them zero stars, but they’re incredibly shady. Do not use this insurance. They’ll charge you if you cancel your insurance with them.

Exercise caution when switching homeowners insurance. We experienced ice damage to our roof and vinyl siding detachment due to nail damage, but the insurer attributed it to possible bird activity and denied our claim. It's possible they engage in unfair practices, potentially communicating with inspectors to avoid coverage. Statefarm getting worse !!

Was in an accident was completely the other person’s fault, easily seen by damage photos. Jamie is a worthless investor

If I had the option of 0 stars, I would have selected. Horrible service and treatment by representatives. My vehicle was hit and damaged by a State Farm policy holder. State Farm had no consideration for my physical limitations and medical problems as well as unsafe weather conditions in getting my vehicle repaired and picked up. Many layers to the problems State Farm then created for my physical well-being. You are never permitted to speak with a manager or higher up but just transferred around to then be told there is no one to assist you. Countless hours on the phone with no resolve. No customer care whatsoever. I am left with financial burdens as well as additional medical problems due to State Farm. Despicable company!

We were involved in a serious automobile accident that resulted in both vehicles being totaled. The Driver of the other car was cited at 100% at fault. My wife and I were transported to the emergency room with significant injuries, while the other driver was airlifted to the hospital. The passenger in that vehicle declined ambulance transport and appeared to be in stable condition at the accident site. We received only $10,000 for each of our medical expenses, which exceeded $100,000 in total. As we have a high-deductible health insurance plan, we are now burdened with monthly payments for the outstanding medical bills. Despite having full coverage with State Farm, we were dismayed to learn that they paid the passenger of the other vehicle $100,000 for his medical costs, while the driver insurance was limited to $10,000 due to the PIP insurance coverage. I see so many people complain that State Farm does not pay out for their customers and in our case they did not help us but paid a large sum to the passenger in the car that was at fault. This makes absolutely no sense to treat customers this way.

I had to file a claim after totaling my 2023 Chevy Traverse and also another claim when a tire came out of my trunk and struck another vehicle. I was informed by my agent that State Farm will not be renewing my policy due to this. This makes no sense to me. My policy getting canceled for using it for what it was intended for. My experience with them up until this point was A+, but after this I would recommend finding a different carrier to anyone seeking jnsurance.

NEVER GET STATEFARM. WORST INSURANCE EVER. Had damage to front bumper, STILL DRIVABLE MIND YOU, they want to total it 😂😂😂 WHAT A JOKE

UPDATE
After talking to State Farm Estimator about the roof issue in our claim, I was asked to provide with pictures. The estimator was very diligent with the claim process and the roof was replaced immediately!
Thank you so much for great customer service.
Cesar Leon

Horrible and beware. No sense of rapport building with a customer and just reads the policy and not taken each customer situation as different. Very nice in the beginning but not during the process of filling a claim. Have a call centers that pass you around. Never will recommend to anyone. Will be canceling and getting a insurance company when claim is completed