Start Rescue Reviews 

4,648
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 644 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, knowledgeable staff and the incredibly easy-to-use mobile app for quickly arranging dependable roadside assistance. People deeply appreciate the regular check-in phone calls and professional support provided while waiting safely for help to reach them. Some reviewers were not happy with extended wait times and communication delays during particularly stressful emergency situations on the road. However, a few customers also mentioned frustrating difficulties when recovery arrangements faced unexpected setbacks, closed call logs, or rigid policy limitations. Overall, consumers continue to find the breakdown service remarkably reliable despite these occasional hurdles.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that technicians are polite, knowledgeable, and... See more

Staff

Users describe positive interactions with staff, highlighting helpful and friendly service from call handlers... See more

Response time

People report positive experiences with response times, frequently highlighting fast assistance and prompt... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting exceptional support and... See more

Application

Consumers find the app to be a positive and efficient tool, highlighting how easy it is to report a breakdown... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My latest experience with Startrescue was superb. I broke down on the hard shoulder of the motorwsy with my young son. I was able to speak to an operator immediately, I was given a prompt ETA for... See more

Company replied

Rated 5 out of 5 stars

From start to finish the mechanic was very friendly and very knowledgeable. They did arrive afternoon instead of the morning. But as the car was on our drive anyway wasn't a big issue. A thorough chec... See more

Company replied

Rated 5 out of 5 stars

Like an idiot I misfuelled my vehicle . In my panic I rang Start Rescue basically for advice. Emily answered and although at the beginning of her career co ordinated my recovery in less than an hour... See more

Company replied

Rated 5 out of 5 stars

When needed i got a quick response. Was kept updated regularly about recovery time, and asked if we were ok. Very calming to know that somebody is aware that you are in trouble and is getting you hel... See more

Company replied


Company details

  1. Auto Insurance Agency
  2. Car Repair and Maintenance
  3. Towing Service

Written by the company

At Start Rescue, we take pride in offering an alternative to the services you may already be used to from £31.58 PER YEAR! A Which? Recommended Provider for Breakdown Services for since 2019, we offer 5-star Defaqto cover, in terms of our most popular level of breakdown cover - 3 Star. We provide UNLIMITED callouts, misfuel cover and accident recovery all included as standard*. We prioritise our customers' safety and well-being, so you can count on the Start Rescue team to send the right help when you need it. *Unlimited call outs are not applicable to business breakdown cover policies.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(4,648)

625 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived within hour

Arrived within hour, very helpful & friendly local mechanic/pickup. Took car to garage of our choice, no fuss.

9 July 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Ian,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very pleased to hear that you received an excellent level of service from our recovery operator.
Best wishes, the Start Rescue team

Rated 2 out of 5 stars

Broke down Saturday evening & car…

Broke down Saturday evening & car trailored to home. Monday morning found suitable garage to undertake repair. Start Rescue insisted upon charging trailor to garage as only permitted one call out per breakdown. Rediculous as had no choice but to initially get car home for safety.

4 July 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Mr Johnson,
We are sorry to hear of your experience when your vehicle recently broke down. In order for us to look into your concerns, please email your policy number or vehicle registration to customerservices@call-assist.co.uk and we will be able to investigate this for you.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Arrived in under 45mins

Arrived in under 45mins. Seamless recovery to home great service

25 June 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Lee,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team.
Best wishes, the Start Rescue team

Rated 5 out of 5 stars

I believe I have already submitted a…

I believe I have already submitted a review just after the breakdown. I have nothing but praise for Start Rescue and recommend them to all my friends. The service is fast, efficient and have continued to support us even when the problem was not able to be fixed on the first call out. The company is just excellent.

25 June 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Terry,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very pleased to hear that you received an excellent level of service from our recovery team and thank you for the recommendations, it really is appreciated.
Best wishes, the Start Rescue team

Rated 1 out of 5 stars

Terrible company

Terrible company, left me in the lurch when on holiday in Spain, had to sort breakdown out myself, paid a local garage to sort problem and then told I could claim money by Start Rescue then every excuse possible not to pay claim.
AA and RAC more expensive, but will cost more in the long run
You get what you pay for. You have been warned avoid this company

8 May 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello David,
We are sorry to hear of your experience when your vehicle recently broke down. In order for us to look into your concerns, please email your policy number or vehicle registration to customerservices@call-assist.co.uk and we will be able to investigate this for you.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Very quick to answer call 90 mins to…

Very quick to answer call 90 mins to get to me office kept in touch every fifteen minutes excellent communication the only improvement I would suggest is to give the drivers my location on a a phone in their cab he was supposed to be with me in 60 mins he couldn’t find me I was in a lay-by a few hundred metres further down the road when I queried why he couldn’t see my location dot a short way away from his location dot he replied we don’t have that it’s only in the office and they tell us where you are surely that can be improved anyway fixed the car in minutes and I was on my way Kevin

26 June 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Kevin,
Many thanks for taking the time to leave a review, your opinion matters to us.
We are pleased to hear you received a good level of service from our recovery team and that the recovery operator was able to repair your vehicle quickly.
We have passed your comments regarding the location mapping to our department who manage our recovery operator network, for review.
Best wishes, the Start Rescue team

Rated 5 out of 5 stars

Good prompt service

car not starting so had to contact Start Rescue and after speaking to a helpful call handler I was advised that someone would attend asap. I was kept informed until the breakdown vehicle arrived not long after my call and got the car started so I could get to my garage for a new battery. This was my first call out and I was pleased with the service

6 July 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Noreen,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you received met your expectations.
Best wishes, the Start Rescue team

Rated 5 out of 5 stars

Excellent service.

I broke down about 40 miles from home, at the start of a 230 mile journey. A rescue truck was with me within 10 minutes of registering my situation on the Start Rescue app. The breakdown driver was very calm and efficient, friendly and professional. He brought me & my vehicle home safely, and made the whole process as straightforward as possible. I am extremely grateful. This is the first time I have had to make a call. Thank You So Much!

6 July 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Nic,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very pleased to hear that you received an excellent level of service from our recovery operator.
Best wishes, the Start Rescue team

Rated 5 out of 5 stars

Great experience from start to…

Great experience from start to finish-lovely guy came out to tow the care, in the time he said-very pleasant. Quick and painless!!

6 June 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Katy,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very pleased to hear that you received an excellent level of service from our recovery operator.
Best wishes, the Start Rescue team

Rated 5 out of 5 stars

Very happy with the service start…

Very happy with the service start rescue provided, from start to finish a very professional experience, all of the staff I dealt with were informative and professional, thank you Start Rescue a fantastic team and break down service from start to finish.

3 July 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Susan,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team.
Best wishes, the Start Rescue team

Rated 4 out of 5 stars

They’re are truly amazing and reliable…

They’re are truly amazing and reliable 👍👍. It doesn’t matter where you are in UK . They a fantastic app. and tracker . Time frame is spot on too. I highly recommend them.

21 June 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team and thank you for the recommendation, it really is appreciated.
Best wishes, the Start Rescue team

Rated 5 out of 5 stars

Good Service/Good Price

The whole service from phoning in for help to a very satisfactory end, luckily it did not need much doing, but a good polite service. I have been with them a few years now and will continue to do so. Good Service, Good Price

1 July 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Derry,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Excellent service

Excellent service from the three people who assisted me (one on the phone and two with my car)!

29 June 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Great service, very courteous and knowledgeable

The mechanic was courteous, reassuring and very knowledgeable. Customer service contacted me to check I was happy with the service and if there was anything else I needed. All excellent.

29 June 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

The driver of the truck was very…

The driver of the truck was very professional, helpful and polite. The issue was sorted very quickly after it was reported.

20 June 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Gordon,
Thank you for taking the time to leave us this review. We are pleased to hear that you received a professional and helpful level of service from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Start Rescue gives great value…

Start Rescue responded quickly and calmly. Operators are clear and kind when taking details and explaining the service. Operators also offered good safety advice and encouragement, so that I did not feel anxious. The arrangement with local business worked well and help came quickly and was polite and effective. Great, dependable service. Excellent and highly competitive value

28 June 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Alisa,
Thank you for taking the time to leave us this review. We are pleased to hear that you received an excellent level of service from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Mechanic arrived quickly

Mechanic arrived quickly. Fixed it quickly. Couldn’t have been better.

18 June 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Judith,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

When needed i got a quick response

When needed i got a quick response. Was kept updated regularly about recovery time, and asked if we were ok. Very calming to know that somebody is aware that you are in trouble and is getting you help. Customer services were exceptional, i was shaken by breakdown but time was taken to make sure we were fine and understood the information that was relayed to us. Very professional .knew exactly what was needed and communication was top notch.. Well done.

15 June 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Sheila,
Thank you for taking the time to leave us this review. We are pleased to hear that you received an overall great level of service from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Start rescue . Impressive company. Fraction of cost of A.A and better service

Start rescue is a very reasonably priced breakdown company.
I broke down today thermostat not working.
They came within time stated. Found problem and, because it needed to be towed, arranged a taxi for me as I'm unable to get into cab of recovery van.
Cannot fault this company or Goldstone's, who recovered my vehicle

30 June 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from our recovery team.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout, including regular calls from the control centre to check I was ok. I cannot recommend them highly enough.

26 June 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Jim,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received from us and that you would recommend us.
Best Wishes, the Start Rescue Team

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