Sportsdirect.com Reviews 

I have no issues with sports direct, just with Evri who delivers for them. They never knock on my door and just leave the parcel in the entrance hall to my block of flats. Evri state that they will try to deliver up to 3 times, this never happens. I have had parcels go missing before that Evri delivered.
I will think twice about ordering from Sports Direct again unless they can resolve future issues like this with delivery drivers as by law if a parcel goes missing it is still the responsibility of the Company as the contract is with them and not the delivery company.

Took over 2 weeks to get my order/ 3 orders later

Don't give refund, only giv credit notes - thought that was illegal and strict with 28 day policy.

very user friendly online ordering. Great bargains

I was sent a parcel with one old, worn Nike shoe and one shoe, which were the Adidas Mary Jane's that I actually ordered, super disgusting and I'll be suprised if this gets sorted in honesty, so bizzare.

It feels a little premature to be asked to leave a review when I haven't received my order yet. I'll happily review my purchase once it arrives!

Easy to order online and delivery service was fast and sufficient

Extremely poor refund service — 23 days and still waiting

Absolutely unacceptable experience with Sports Direct.

My return was received by Sports Direct on 1 August, yet I still have not received my refund or even an “Order cancelled” confirmation.

Over the last 10 days, I have contacted customer service FOUR times. Every single time, I have been told to “wait 48–72 hours” because the matter supposedly needs to be investigated. No meaningful update, no explanation and no resolution.

I waited the first 48–72 hours as instructed. Nothing happened. I contacted them again, was told to wait another 48–72 hours, and the same thing has happened repeatedly. At this point, “wait 48–72 hours” appears to be nothing more than a way of delaying customers rather than actually resolving the issue.

Sports Direct has already confirmed that they received my return, so I don’t understand why it is taking this long simply to process a refund. Their own stated timeframe is 14 days, and that has already been exceeded.

I have been patient and cooperative, but 23 days after my return was received and after FOUR contacts with customer service, I am still no closer to getting my money back.

This is an extremely frustrating and unacceptable way to treat a customer. I don’t expect customers to repeatedly chase a company for money they are owed.

Now I am thinking that sports direct has scammed me . This is against the UK laws what they are doing to customers.

Sports Direct needs to stop asking me to wait and actually resolve this.

Sent the wrong size, i ordered a C10 and C11 was sent. After reading it seems I have to pay the return postage despite the mistake not being mine very dissatisfied to say the least!!

Ordered a bubble jacket 3XL. Paid £7.99 for 48 hour delivery. When it arrived the size was like boys large. It was way too small, certainly not 3XL.
Then I had to pay £4.99 for a return label. I am £12.98 down because their sizes are a joke. It's an absolute disgrace. I will never order from them again. My advice is... Do not trust their clothing sizes.. What a rip off.

I had bought the items on the 7th August, after two weeks of not receiving the item I had emailed them about it. They had told me that Evri had lost my parcel. So I asked for a refund,they keep sending to me in a vague email the team will get back to you,till today with the same answer again! Please I need my refund back,because I have to buy my children shoes for school,and we nearly already in September. Thank you.

I'm buying a pair of Puma Football boots. Im a size 8.5 at most.
3rd attempt I'm having to buy a size 10 in these boots.
Something wrong with the sizing.

Easy to buy from and fast delivery.

I purchased a pair of the new Adidas Dropset Pro trainers and paid £11.99 for next-day delivery, as I needed them for an upcoming trip abroad. The estimated delivery date allowed an extra day in case of any delays, so I expected them to arrive well within the timeframe.

Unfortunately, the following day there was no communication regarding the order, other than the relentless marketing emails that Sports Direct somehow managed to send without issue. When I checked the order status, it still showed as “open”, and I discovered that Sports Direct hadn’t even notified the courier to collect the parcel.

I tried contacting customer service, only to be faced with a 2+ hour wait for the online chat. Even then, the message stated that they might not respond and that I may need to find another way to contact them — despite there seemingly being no other way to get in touch.

Eventually, someone responded and opened an investigation, but by that point it was too late for the delivery to be of any use.

I’ll update this review depending on how Sports Direct responds, but regardless, my experience so far has been extremely disappointing. I paid £11.99 specifically for a next-day delivery service, and that service has not been provided

I wanted to purchase 6 pairs of shoes for returning to school in foyleside, after 20 mins I went looking for a staff member as a pair we needed off the shelf we wanted a size in. He said I think these are down stairs, the. He went to his senior and came back to me and said yes these are two floors down. I said ok I’m looking to purchase them, they are on your shelf here. He said well I’m not going to get them. I said ok stick them.
I asked the manager/supervisor for help as we would have to take the children and all our bags ect down the lift due to my injury.

Again I was interrupted by the first lazy staff member who was clearly more interested in his home time rather than customer service.

I advised the shoe I am looking to purchase is here and you want me to go to the bottom floor to get it, surely that’s why you employ staff.

After getting interrupted a third time by the first staff member as I tried to get help from Mr Coll, I decided il take my business elsewhere.
Every year we always got our shoes from here and school bags as reasonably priced. My sons each go through 2-3 pairs of football boots each per year, we spend £1000s every year.

Due to your staff members laziness and won’t do attitude I would rather go elsewhere and pay a higher price, than have the attitude received from that particular staff member. I may add I’ve dealt with Andy Coll in the past and he’s always been helpful, maybe if he wasn’t interupted there may have been a better outcome.

Ordered 2 pairs of trainers online on Sunday at 6pm & delivered by DPD on Monday at about Midday. Got lots of e-mail updates, telling me how my order was progressing. Also bought trainers in a Sale & got even more discount. I would have prefered to buy in my local store, but they did not have them in stock. So the kind staff kindly suggested I buy online instead.

Product arrived the following day after ordering. The golf shoes were over £50 cheaper than other sites.

I would give 0 if I could. Went into our local store in Kidderminster wanted a certain size shoe. No shop assistants about, eventually found 3 hid in the middle of the store chatting. We eventually found the size we wanted as the assistant could not.
Went to the till to pay & was served by a unhelpful girl.

2 days later I checked my bank to find she had charged me twice for the trainers, so went back in asked to speak to a Manager to be told she is at the front of the store so go and find her. Eventually found the Manager, to be informed oh this happens sometimes, the till freezes. She went off with my receipt (no explanation as to what she was going to do). Left me stood in the middle of the shop for 15 +minutes, came back & said she had registered it and I should get my money back in about 3 days as she could not put it through the till.
No apology given at any point I was back in the store. The store is not easy to get to either.

TERRIBLE CUSTOMER SERVICE ON BOTH VISITS !!!!!!!@

I failed to receive my parcel.it was due to be delivered to a locker a short walk from where I live however I got a collection message saying it was at an Evri shop 9 miles away an 18 mile round trip later and no parcel. Despite messages to both Evri and yourselves it seems neither party are interested in sorting it out.

Had no troubles previously purchasing online several times
Now its telling me unable to deliver to same UK address 😒