Sportsdirect.com Reviews 

306,104
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 16,603 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the wide range of products available and acknowledge the excellent value for money across many purchases. Many people found the process of placing an order and navigating the site to be straightforward and easy. However, some customers experienced issues related to sizing, such as receiving an incorrectly sized item or variant. A few other people also felt that issues with delivery speed and tracking accuracy caused considerable frustration, with some orders being significantly delayed. Additionally, concerns were raised about unexpected shipping and return costs, and instances of incorrect items being dispatched.

What people talk about most

Delivery service

Consumers find delivery service experiences to be mixed. While many reviewers praise the surprisingly quick... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. While... See more

Order

Reviewers highlight ambiguous experiences with their online orders. While many customers appreciate the easy... See more

Price

Clients share ambiguous opinions on price, with some consumers reporting great bargains and very reasonable... See more

Service

Customers had ambiguous experiences with service, reflecting a wide split in opinions. While some reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Good selection of cheap products but the delivery and returns policy is well behind the times. £4.99 for click and collect in store is just wrong and also to return an item costs well over the odds. M... See more

Rated 3 out of 5 stars

The item was delivered in good time & the price was ok , unfortunately the box was pretty much destroyed as usual ! Perhaps using evri is not the best idea given their reputation ! This item is a gift... See more

Rated 3 out of 5 stars

Website offers a huge amount of products, and some deals to save a small amount of money when buying two of the same items, which is always appreciated. What I found frustrating, was to find that any... See more

Rated 4 out of 5 stars

Easy to order online and collect. Ive put score as 4 stars as both parcels ive collected have been open. Whilst items all inside clearly getting damaged in transit


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Activewear Store
  2. Camping Store
  3. Fitness Equipment Store
  4. Running Store
  5. Soccer Store
  6. Sportswear Store

About Sportsdirect.com

Written by the company

The UK's largest Sports Store, we bring you the best brands at bargain prices, all year round! With stores all over the UK as well as a huge online catalogue, you're sure to find what you're looking for!

Customer Service Opening Hours

Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are shown GMT)

Contact us via Customer Care

Contact info

3.1

Average

TrustScore 3 out of 5

306K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.1

All reviews

(306,104)

16,860 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

At time of ordering online not enough…

At time of ordering online not enough information is given about the returns policy. Assumed you could return an online purchase in store. Went to local store and received very off-hand and unhelpful reply from member of staff who should have been more courteous and helpful.

24 August 2026
Unprompted review
Rated 1 out of 5 stars

The trainers were too small and I had…

The trainers were too small and I had to pay £4.99 for them to be with delivered and another £4.99 to return them. If I had known that I had to pay twice for delivery and return, I would definitely not have bought them. It is not made clear when you purchase from online.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Great value, choice and very reliable!

Sports Direct is a great place to shop. There’s a huge range of products at affordable prices, with plenty of good deals available. Delivery service is great as well! Overall, I’ve always had a great experience!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Trainers at a Great Price!

I’d been looking for a pair of all-black trainers for some time, but everything I found seemed either far too bulky or hugely expensive for everyday wear. I eventually came across a pair of Nike trainers on here, which seemed like an absolute bargain — around £10–£20 cheaper than everywhere else!

I ordered them and was pleasantly surprised when they arrived much sooner than expected (within 48 hrs). I’m very happy with them; they’re extremely comfortable, nicely springy and perfect for everyday wear.

No complaints at all — everything has been great so far!

22 August 2026
Unprompted review
Rated 1 out of 5 stars

Quick and easy to navigate exactly what…

Quick and easy to navigate exactly what I searched a good variety of products at good prices, personally I did take a while to look at everything I searched adding to my bag as I went but found that I had to keep searching and adding as the items fell out of the bag quickly so it would be nice if you gave a little more time to add items thank you

23 August 2026
Unprompted review

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