Spoonflower Reviews 1,568

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the unique and extensive selection of designs and fabrics, often highlighting the high quality and beauty of the prints. Many appreciate the prompt and helpful customer service, noting that issues are often resolved efficiently, with some receiving replacements or credits for order discrepancies. People also mention the quick delivery of orders and the ease of installation for certain wallpaper types. However, some people were dissatisfied with the pricing, finding certain products expensive. There are also mentions of issues with product quality, such as fabrics not matching descriptions, wallpaper not adhering properly, or colors being significantly different from what was advertised online. A few customers experienced problems with orders being lost or delayed, and some found the customer service difficult to reach by phone, leading to challenges in resolving issues.

What people talk about most

Product

Customers had ambiguous experiences with product quality. Many consumers praise the unique designs, variety... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the high quality... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report positive experiences with... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers report negative experiences,... See more

Price

Reviewers highlight negative aspects of price, with many finding the products too expensive. Customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Spoonflower makes quality custom products. When I ordered after my original order and the fabrics didn't match they gave me a credit which wasnt required. When I needed to reorder, I had trouble with... See more

Company replied

Rated 4 out of 5 stars

Ordered some pillow covers, pillow inserts, and 2 panel curtains recently. Orders arrived quickly and the prints/colors are exactly as pictured. Not crazy about the pillow inserts, though and the curt... See more

Company replied

Rated 2 out of 5 stars

I am an artist on Spoonflower and have not achieved adequate sales. They seem to be lacking knowledge with regards to sales tax and 1099 issuance as well. There platform also lacks features availabl... See more

Company replied

Rated 5 out of 5 stars

Their quick response in solving my shipping address delivery. Being in a remote location the US post office does not deliver to your residence in my area. If your shipping address does not include y... See more

Company replied


Company details

  1. Wallpaper Store
  2. Do-it-Yourself Shop
  3. Fabric Store

Written by the company

Spoonflower offers fabric, wallpaper and home decor, made to order using unique designs from independent artists worldwide. With over one million designs to explore, you can find just what you need for your next DIY project or home refresh. Every Spoonflower item you order is carefully printed, cut, sewn and packaged just for you – right here in the USA by our expert team.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Ordered samples at a rate when i got…

Ordered samples at a rate when i got them and was ready to order they jacked the prices DONT TRUST

15 August 2025
Unprompted review
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Reply from Spoonflower

Thanks for the feedback, Nick. Our prices may vary depending on promotional sales. If you originally viewed the products during a big site sale, there will be a difference on a non-sale day for sure. If you would like to find out about any upcoming sales, feel free to sign up for our email list on our site!

Rated 5 out of 5 stars

Found the perfect fabric for my tote…

Found the perfect fabric for my tote bag project, vintage Mad Hatter. Received it a day before projected delivery date, they fixed a little snafu with my account so I could actually get in my account, and they answered my email and fixed it same day. The quality of the fabric is stellar, so soft, vibrant colours. The best thing, my best friend loves the print and that's who the tote bag is for. Definitely be ordering more fabric from Spoonflower again!

1 August 2025
Unprompted review
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Reply from Spoonflower

Thank you for sharing, Kandie! The tote bag sounds like such a thoughtful and fun gift for your best friend. I am sure they will love it! Happy creating!

Rated 5 out of 5 stars

I have ordered in the past and forgot…

I have ordered in the past and forgot what to do about getting a pattern rotated and got help, unfortunately after getting my first order. I contacted Spoonflower and they gave me directions on how to get the pattern I wanted.
I am not a fan of “Chat” I would rather have talked to someone personally but did get help and was satisfied

4 August 2025
Unprompted review
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Reply from Spoonflower

Thank you for sharing, Shelly. Messaging or chat during business hours is the fastest way to get assistance with one our wonderful customer support team members. However, if you would ever prefer to speak with somebody on the phone you may request it and we would be happy to set up a time for that. We also now have "shopping consultants" who are a type of concierge for using our site. And you can learn more and book an appointment with them here: https://support.spoonflower.com/hc/en-us/articles/30732649088269-Shopping-Consultants

Rated 5 out of 5 stars

Spoonflower doesnAs a Surface Pattern Artist, Spoonflower Brings My Designs to Life’t just print…

Spoonflower doesn’t just print fabric—it empowers my creative process. I can iterate quickly, trust my colors, and deliver professional-grade samples for clients and shops. This level of quality and consistency makes it my go-to print-on-demand partner.

9 August 2025
Unprompted review
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Reply from Spoonflower

Thank you, Anzela, for being a part of our creative community of artists! We appreciate you taking the time to share how Spoonflower plays a part in your business and creative life.

Rated 5 out of 5 stars

I had a problem receiving my order due…

I had a problem receiving my order due to the actions of the local post office. I contacted Spoonflower and they responded right away and kept in touch until I figures out what happened at the post office. As soon as I knew, they reprinted my fabric and sent it to me directly! I received it today and it's beautiful! Thank you!

8 August 2025
Unprompted review
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Reply from Spoonflower

Thank you for sharing, Annette. Glad to hear you received your order and that is was beautiful!

Rated 5 out of 5 stars

Cortney B. was really helpful, thank you!

It's the second time I needed Spoonflower's support and I was very pleasantly impressed by their fast reaction and willingness to help.

4 August 2025
Unprompted review
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Reply from Spoonflower

Thank you, Sirma! Cortney, and the rest of our customer support team, are always happy to help our customers. Enjoy!

Rated 5 out of 5 stars

I love the choices

I love the choices. You can find just about anything you are looking for. Where else can you do that. Their customer service is also fantastic.

6 August 2025
Unprompted review
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Reply from Spoonflower

Thanks, Debbie! Our design library is so extensive- feel free to create a collection of your favorites for future projects right on our site. Our customer service team would be happy to walk you through that if you'd like. Enjoy in the meantime!

Rated 1 out of 5 stars

For verifying my address I must buy…

For verifying my address I must buy something so I do not ahave any afford for it

8 July 2025
Unprompted review
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Reply from Spoonflower

Hi Negar. It sounds like you are interested in selling your designs on a site as one of our artists. We do require verification prior to selling and to learn more about these steps, go here: https://support.spoonflower.com/hc/en-us/articles/205981356-Seller-Verification

Rated 5 out of 5 stars

The origonal order got lost

The origonal order got lost, it showed out for delivery but never was delivered.
When I contacted Spoonflower by email and explained what happened, I really expected them to say "sorry, you'll have to reorder it";however, that is not what they did. They confirmed my mailing address, then proceeded to tell me thay would reprint the order and send it all at their cost. I have never been so happy with a company, not only did they resolve the issue, they did it in record time. They seem to truly care about their custoimers, which is rare in this day and age.

19 June 2025
Unprompted review
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Reply from Spoonflower

Thank you MJ! We understand shipping troubles and we want our customers to receive what they ordered. Glad you reached out to our customer support team- we are always happy to help!

Rated 5 out of 5 stars

Beautiful materials and great customer service

love with this company. They went above and beyond for me . They made a mistake printing my order and brought it to my attention b4 I ever could. To me this is great customer service. I will definitely place more orders in the future.

7 August 2025
Unprompted review
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Reply from Spoonflower

Thank you so much for sharing, Cyndi! We endeavor to minimize print flaws, but when they happen, we definitely want to do right by the customer. Glad we could turn it around for you. Enjoy!

Rated 5 out of 5 stars

High quality fabric & gorgeous design

Love my new curtain. Spoonflower has so many thousands of interesting and cool designs that it took me weeks to decide which one I wanted.

Customer service was very helpful and responded quickly when I need to correct an error I made.

Very happy. 10/10 would use again.

21 July 2025
Unprompted review
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Reply from Spoonflower

Delighted to hear you love your new curtain! We know that looking for the perfect design can be a bit overwhelming in our huge design library, so if you are ever looking for another design, learn more about our search options or book an appointment with one of our "shopping consultants": https://www.spoonflower.com/en/learn/how-to/find-spoonflower-designs

Rated 5 out of 5 stars

The fabric is outstanding quality

The fabric is outstanding quality, the designs are beautiful and different than mass produced fabric.

21 July 2025
Unprompted review
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Reply from Spoonflower

Thank you so much, Susan! We agree that we offer something a little different. Between our massive design library and our diverse fabric selection, the possibilities are endless for projects.

Rated 1 out of 5 stars

Lousy customer service

Lousy customer service. They want you to purchase a sample. That’s not fair to charge when they aren’t delivering the color that is so far off you can’t even recognize it’s the same fabric they advertised. Wish they would allow me to add pictures here. I am realizing by the reviews they have a lot of unsatisfied customers.

7 August 2025
Unprompted review
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Reply from Spoonflower

Hi Marilyn- we definitely want to provide a great customer service experience. I am unable to find a communication thread with the information provided here so once we have more details, we can certainly look further into this! Thank you.

Rated 1 out of 5 stars

BEWARE: Of what they don't state about dying fabric!

Now that I read the reviews I see that my negative experience could have been expected. The color representation is horrible. I did get a swatch, but when I went to have it made into placemats at $44 for 2, they came back a TOTALLY DIFFERENT color. Nowhere did I see to order different swatches in each fabric because the dye takes differently. If I was into dying fabrics, I might have known this, but given that I am not, this was an expensive surprise. Also, the response from support was not very understanding. As a matter of fact, "Your best option is to reorder the same placemats in the Wide Cotton Sateen 6.5oz, and they will arrive in a closer color to the sample you received. Here is a link to the same placemats so you can place your new order." didn't do it for me!!

7 August 2025
Unprompted review
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Reply from Spoonflower

Hi Marlene, I see that you are in communication with our team and it looks like this has been resolved. We apologize for the unexpected results of the swatch process. Please let us know if there is anything else we can do to help!

Rated 1 out of 5 stars

I wish I had read the reviews prior to placing an order , I would never has placed an order. I thought they were a more reputable company.

I wish i had read the reviews prior to purchasing,jwcrc's review is similar to mine. I made to purchases, I was a cream material that actually looks yellowish and i was informed to send 2 photos and was also told I that this has printed correctly and that in the future , they recommend that i order a swatch. I just dont understand, cream is a simple color to replicate. And my 2nd order was supposed to be black and white but it turned out to be dark green and cream, which actually matches the GREEN sofa perfectly.

5 August 2025
Unprompted review
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Reply from Spoonflower

Thank you for sharing, Norma. In looking over your communications with our team, I see that the color did not meet your expectation of "cream", but it did print to how the "cream" color is set up in the design file. We always recommend ordering swatches prior to committing to larger orders since colors can translate differently from screen to print and can be subjective from person to person sometimes. If you would like to discuss it more with one of our managers, please feel free to respond to the original email thread. Thank you!

Rated 1 out of 5 stars

I'm not sure I'd even give full star.07…

I'm not sure I'd even give full star.07 Your polar fleece is so thin and flimsy i hardly can call it fleece. There was so much white salvage border I lost part of my pattern. your colors online don't match at all. For what you charge you are a rip off. I will never order from you again nor will I recommend you to any of my friends

31 July 2025
Unprompted review
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Reply from Spoonflower

Hi Becky- we appreciate your candor and we are sorry the Polar Fleece did not work out for your project. In looking through your order history I see that you have ordered our Minky fabric a couple of times, in addition to our Polar Fleece. Seeing that the Polar Fleece did not meet your expectations, we encourage you to reach out to our customer support team. We would be happy to help you from there!

Rated 1 out of 5 stars

Horrible quality fabric - don't do it!

I ordered 6 different materials from Spoonflower in two different orders. Only one of the materials is useable, and it is not great. All of the fabrics are not very clearly printed, so there is a notable blur to them. I've ordered a lot of material online and never had a bad experience previously, so I was quite surprised. Also, one of the fabrics was supposed to be black, but it arrived blue. I sent a note to customer service. They were very prompt and requested photos. Photos were difficult to share because my phone photos are actually clearer than the actual material due to its autocorrect or something. The note back from them said that the quality is what they expected (not that it was good) and that I should order a swatch before ordering. This might be true with digital printing, and maybe their quality of digital printing is typical- this I don't know. Regardless, i won't be using Spoonflower for anything.

7 July 2025
Unprompted review
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Reply from Spoonflower

Thank you for your review and I am so sorry it was not a positive experience for you overall. I have requested more information so that we may look further into why your prints were blurry and the colors did not meet your expectations. Our digital printing usually has wonderful results!

Rated 3 out of 5 stars

I wanted to love them but I just dont.

I love the print selection but honestly I will not be using again.
1. The fabric is very thin even with the more "premium" fabric upgrade. It can still be used for the skirt I want to make but it will need to be lined which I didnt want to do.
2. The cost is very high per meter and it two weeks to arrive.
3. It was posted with two addresses on the parcel so I spent two days trying to track down my parcel. Customer services didnt get back to me until after I had resolved the issue myself.
4. There is a two inch white border all around the print so I will now need another meter to get all four pattern pieces without a big chunk of white showing in my skirt.

24 July 2025
Unprompted review
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Reply from Spoonflower

Thank you for sharing! The turn time can vary depending on the type of fabric you ordered and where the order is being delivered to. We also have a wide selection of fabrics to choose from- we may have one that would work better for future apparel projects. For more about our fabric options, go here: https://www.spoonflower.com/en/fabric-shop

Rated 5 out of 5 stars

I’ve been both a business and personal…

I’ve been both a business and personal shopper of SPOONFLOWER. I read all these complaints. I have to say.

- is the buyers responsibility to read all fine print such as return policies, cancellations as well as things like shrinkage during print and Wash
- it is the company’s responsibility to POST it so that consumers can review the terms. By clicking to order you agree to all the terms.

Yes it’s true they cannot retroactively give you discount on an order due to pricing sales. But they can give you a coupon for next time.

Yes there is a printing shrink and a washing shrink. The meter or yard you ordered. Is then printed on. With a white border around it. So. If you needed a meter or yard. You do not order just one yard. You order at least 1.5 so you have room for shrink and all printing process. Obviously it’s hard to understand this on a first order. But they do answer all questions asked. They may be a day or two being you asking to them answering but I’ve found this company to be very responsive. And when items don’t show up. If you wait the allotted time and it’s not there. They make it right. With a reprint. Pronto. I highly recommend them.

29 July 2025
Unprompted review
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Reply from Spoonflower

We appreciate you taking the time to share your thoughts and experiences with us. Digital printing on fabric and wallpaper is definitely a unique experience. It allows for anybody to find just the right design for their project! And we are always happy to work with a customer in having a great experience with our products. Thank you!

Rated 1 out of 5 stars

THEY DO NOT DELIVER

THEY DO NOT DELIVER. I ordered on July 12, but as of July 27 nothing delivered. The postal tracking code shows that my order has been sitting in NC for more than a week, with no update since July 21. I live in VA. Spoonflower customer service has been USELESS - when I complained THEY DID NOTHING BUT TELL ME TO WAIT. They didn't even bother checking with the shipper. Paying and not receiving is a rip off regardless of the beauty of the products

12 July 2025
Unprompted review
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Reply from Spoonflower

Hi there! We definitely want you to receive what we have printed just for you. I am unable to find any communications or order information based on what is shared here, but generally speaking, there is a turn time for printing our products before they are shipped and then delivery time these days can vary depending on where you live. Please feel free to reach back out to our team if your order still appears to be missing. We are happy to help you from there.

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