Spoonflower Reviews 1,568

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the unique and extensive selection of designs and fabrics, often highlighting the high quality and beauty of the prints. Many appreciate the prompt and helpful customer service, noting that issues are often resolved efficiently, with some receiving replacements or credits for order discrepancies. People also mention the quick delivery of orders and the ease of installation for certain wallpaper types. However, some people were dissatisfied with the pricing, finding certain products expensive. There are also mentions of issues with product quality, such as fabrics not matching descriptions, wallpaper not adhering properly, or colors being significantly different from what was advertised online. A few customers experienced problems with orders being lost or delayed, and some found the customer service difficult to reach by phone, leading to challenges in resolving issues.

What people talk about most

Product

Customers had ambiguous experiences with product quality. Many consumers praise the unique designs, variety... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the high quality... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report positive experiences with... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers report negative experiences,... See more

Price

Reviewers highlight negative aspects of price, with many finding the products too expensive. Customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Spoonflower makes quality custom products. When I ordered after my original order and the fabrics didn't match they gave me a credit which wasnt required. When I needed to reorder, I had trouble with... See more

Company replied

Rated 4 out of 5 stars

Ordered some pillow covers, pillow inserts, and 2 panel curtains recently. Orders arrived quickly and the prints/colors are exactly as pictured. Not crazy about the pillow inserts, though and the curt... See more

Company replied

Rated 2 out of 5 stars

I am an artist on Spoonflower and have not achieved adequate sales. They seem to be lacking knowledge with regards to sales tax and 1099 issuance as well. There platform also lacks features availabl... See more

Company replied

Rated 5 out of 5 stars

Their quick response in solving my shipping address delivery. Being in a remote location the US post office does not deliver to your residence in my area. If your shipping address does not include y... See more

Company replied


Company details

  1. Wallpaper Store
  2. Do-it-Yourself Shop
  3. Fabric Store

Written by the company

Spoonflower offers fabric, wallpaper and home decor, made to order using unique designs from independent artists worldwide. With over one million designs to explore, you can find just what you need for your next DIY project or home refresh. Every Spoonflower item you order is carefully printed, cut, sewn and packaged just for you – right here in the USA by our expert team.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Bad Business....

I ordered Spoonflower fabric in 1/4"rust/white stripe. They sent me fabric in 1/2" bright orange stripe. (I had already ordered the 1/4" fabric in a half yard to be sure it was right, which it was). I asked to return it since it was not what I ordered and was told no returns; no credit; no nothing. I then asked if they could help me by offering to split the difference, moneywise, since I had no use for orange and white fabric. And after a few rounds of customer service emails, they disappeared. IMO they should have taken back the fabric and refunded my money for their mistake. Obviously, I would never order from that company again.

15 October 2025
Unprompted review
Spoonflower logo

Reply from Spoonflower

Hello! It looks like our customer support team asked for more information regarding your order and did not receive a reply. I have requested more information and will follow up from there. Thank you!

Rated 5 out of 5 stars

I love making surface patterns to post…

I love making surface patterns to post to Spoonflower. It is easy to use and the people who work there are very helpful and friendly. The interface is easy to use. The fabric swatch I ordered was lovely.

19 November 2025
Unprompted review
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Reply from Spoonflower

Thank you!

Rated 5 out of 5 stars

The Ultimate Creative Platform for Independent Designers

As a proud Spoonflower artist, I’m grateful for the creative freedom this platform offers. Spoonflower provides an incredible space where artists can truly explore their imagination through a wide range of design types. Their design challenges are one of my favorite parts of the experience as they push me to grow, experiment and connect with a community of fellow creators.

What really stands out is Spoonflower’s commitment to sustainability. Their print-on-demand model reduces waste, and their eco-friendly materials allow me to create responsibly without compromising quality. Spoonflower sets a high standard for custom printing and I’m proud to be part of a platform that values both creativity and quality.

Spoonflower also opens doors for artists. Through the marketplace, I’ve been able to connect with interior designers and I know many artists have even secured licensing deals! Being here allows me to test different styles, learn what resonates with buyers and discover where my niche really lies.

I’m proud to be part of a platform that values creativity, sustainability and quality while empowering artists to grow their careers.

19 November 2025
Unprompted review
Spoonflower logo

Reply from Spoonflower

Thank you for the wonderful review! We appreciate the diversity in creativity our artists bring to our site. Our interior design customers are particularly grateful for the customization our artists help provide, for sure. Have a wonderful holiday season!

Rated 5 out of 5 stars

Great platform for designers!

Great platform for designers!
I love that Spoonflower feels active — even if the sales are small, they are steady, unlike on Etsy. I also want to highlight their fast and knowledgeable customer support: they respond quickly and truly help. A very positive experience!

19 November 2025
Unprompted review
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Reply from Spoonflower

So glad to hear you had a positive experience with us, Amina! Looking forward to seeing what you create next.

Rated 5 out of 5 stars

Great experience with Spoonflower

Great experience with Spoonflower! They could do the print I wanted on the fabric I wanted. Great selection at a reasonable price!!

8 October 2025
Unprompted review
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Reply from Spoonflower

So glad you were able to find the right fabric for your project, Julie. Happy creating!

Rated 5 out of 5 stars

A great space and their fabrics are superb!

I love that the company is allowing a space for designers to show their creativity and craft.The fabrics are of high quality. They have any type that you need.

Thank you for this amazing space.

19 November 2025
Unprompted review
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Reply from Spoonflower

Thank you, Saskia! We also love to see the variety of art come to life on our fabrics. Everything is so special and unique!

Rated 5 out of 5 stars

Spoonflower help service

Spoonflower responds to my inquiries very quickly and in a personalized way. They clarify my doubts very clearly. They are very high-quality! I love working with them. They are also very kinds

19 November 2025
Unprompted review
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Reply from Spoonflower

Thank you for sharing, Mirador! We strive to be kind to all of our customers and we definitely want you to feel good about ordering with us. Have a lovely rest of your holiday season!

Rated 5 out of 5 stars

Spoonflower makes uploading designs…

Spoonflower makes uploading designs easy. The products are very good. Prices in CAD $ are bit high though.

19 November 2025
Unprompted review
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Reply from Spoonflower

Hi Judy! We understand that international conversion can skew pricing for some of our customers. Perhaps one of our big holiday sales can help you out this season! In the meantime, thank you for the lovely review. We appreciate it!

Rated 1 out of 5 stars

Wasted Thousands of dollars!!

My first sign this company would be a problem was the purchasing process. Took me 4 days just to process an order. Then the promotion passed and the order went through. Then the items came on mismatched. We ordered wallpaper and matching curtains. Same style, color, pattern but the wallpaper was blue and curtains were green. When I tried to return them they denied the return. Lost thousands of dollars on this due to wasted materials, paying installers, repainting the room to match the wall paper. Do not waste your time with this company. If you do, be warned and test every single piece.

20 October 2025
Unprompted review
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Reply from Spoonflower

Hi there! We are unable to find a communication thread based on the information shared here. If you feel that this has not been resolved, please feel free to connect back with our customer support team and we can sort it from there. Thank you!

Rated 1 out of 5 stars

If I could leave 0 stars I would

If I could leave 0 stars I would. This is the first review I have ever left for a product, but my experience with Spoonflower deserves one.

I purchased their grasscloth wallpaper and was shocked by how poorly the pattern was printed. The design does not align between panels at all, making it impossible to install with a clean seam. When I reached out for help, I was told that their wallpapers are meant to be overlapped and double-cut, which is absolutely not a standard or appropriate installation method for grasscloth. Every professional installer I’ve spoken to has said the same thing.

What frustrates me most is that Spoonflower uses the same generic, one-size-fits-all installation instructions for every wallpaper type (peel-and-stick, smooth, woven, grasscloth), even though these materials behave completely differently. Instead of acknowledging the printing inconsistency, they insisted the issue was “normal” and told me to cut through layers of thick, expensive grasscloth to force the pattern to match, essentially gaslighting me into believing this was acceptable.

They refused to offer a reprint, a return, a partial credit, or any type of solution, even though the product arrived misprinted and unusable. For a premium-priced wallpaper, the quality control and customer service were deeply disappointing.

I’m extremely frustrated with the lack of accountability and would not recommend Spoonflower for grasscloth or any wallpaper that requires pattern alignment. If something arrives defective, you’re completely on your own and they will fight you on their outrageous policies. 0/10 absolutely horrible experience and company.

18 November 2025
Unprompted review
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Reply from Spoonflower

Hi Ali. We have requested more information so that we may dig further into the context of this order and your experience. Happy to provide any further assistance from there if needed!

Rated 2 out of 5 stars

Not great

Many of their prints look sloppy and cheap in person and they are tightwads when it comes to discounts. Their customer service is rude. After several orders with them, I'm moving on.

11 November 2025
Unprompted review
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Reply from Spoonflower

Hi Heather. I see that you have placed many orders with us and that your most recent order included a discount. It looks like our customer support team member provided context as to why we were not able to combine orders for shipping, but if you have any other questions for us, feel free to reach back out!

Rated 3 out of 5 stars

EDIT: Resolved: Do NOT order if you don't have money to throw away

EDIT: Spoonflower credited me for the paper, so I'll give them another shot. I do like the designs and concept of the site, so hopefully they will improve the interface to avoid this kind of problem in the future, For the moment, potential customers should still exercise caution prior to ordering, and probably interact with customer service if there is any doubt about what product precisely matches the samples you ordered. Keep in mind that many options are intended for professional installers in commercial settings, and will be unsuitable for amateur installation on flimsy or rented drywall. In general the sales are final.

Original review: The designs are beautiful, but there is a lousy combination of a bewildering array of poorly labeled options on some products with an inability to simply click "order full roll of this exact thing I ordered a sample of". If you mess up, you are screwed, because there are NO RETURNS, regardless of circumstance, regardless if colors don't match, regardless if they didn't properly label what they were sending you. I tolerated this once before with a duvet cover that arrived washed-out looking and uncomfortable, so shame on me for thinking it would be any better for wallpaper. There are better companies to support; hopefully the independent artists who provide the nice designs will migrate elsewhere.

8 November 2025
Unprompted review
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Reply from Spoonflower

Hi there. It sounds like there may have been some ordering confusion and we would like to learn more about that. I am unable to determine what may have occurred based on what has been shared here, so I have requested more information. Thank you so much!

Rated 1 out of 5 stars

Dramatically different colors between rolls of wallpaper

We ordered three rolls of grasscloth wallpaper - a splurge for a wall in my office. First, the wall paper was insanely expensive. I figured I would make the investment since this was my special office space. When the rolls arrived and our wallpaper specialist was installing them, she called me over to point out a DRAMATIC difference in tone between one of the rolls and the other two. It was horribly noticeable. I spent an hour on with customer service. Three days later I got an email offering me store credit. I don't want store credit - I am out 500 dollars of wallpaper I cannot use, and 600 dollars to the wallpaper installation specialist. I have to pay more to have this undone after I purchase new paper from a higher quality and more reliable printer.

1 November 2025
Unprompted review
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Reply from Spoonflower

Hi Erika. Grasscloth is a wonderful and unique type of wallpaper substrate; and due to the naturally occurring differences in whitepoint prior to printing, there can be slight variances throughout the panels when ink is added. I see that our team did our best to share more details about Grasscloth, and in the end, tried to a find a resolution to help you out. If you would like to open the discussion back up, please feel free to reach back out to us in that same thread.

Rated 1 out of 5 stars

Pricing is absurd, fabric lacks quality

With the fall of JoAnn’s, we who sew have been left with a black hole when it comes to getting different types of fabric. In the past I’ve purchased cotton fabric from Spoonflower and was so disappointed by the quality that I didn’t use it. Now, when searching for some basic printed knit fabric for children’s pajamas, I was shocked that they want $32 per yard! No Thank you, I’ll look elsewhere and not bother with you next time…

3 November 2025
Unprompted review
Spoonflower logo

Reply from Spoonflower

Hi there! We would like to learn more about your experience with Spoonflower and have requested more information. While Spoonflower may have prices higher than what might have typically been seen in Joann's; it is because we source responsibly, print on demand and in the USA. It enables us to provide unique designs for fabric that would be hard to find anywhere else. We look forward to following up with you and learning more!

Rated 1 out of 5 stars

Wallpaper has the look of magazine pages

I have many years exp hanging wallpaper. Honestly, this paper is cheap looking. If you want a generic look, buy it. Wallpaper is supposed to make a room transform into a scenic place, not like you tore out magazine pages and plastered them on your walls.

14 October 2025
Unprompted review
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Reply from Spoonflower

Hi Chris- thank you for sharing your thoughts. We have 6 different wallpaper substrates to choose from. Our PrePasted and Peel and Stick wallpapers are designed for the DIY customer and then we have other types for those who are working with installers. Feel free to reach out to our customer support team if you ever have questions about which ones would be best for your clients' projects. We love working with installers! Or you can learn more about any of our wallpaper options here: https://www.spoonflower.com/en/wallpaper

Rated 5 out of 5 stars

A+ customer service

A+ customer service! Erin was a pleasure to work with—she handled my niche question about a smaller-scale wallpaper design with patience and professionalism. She took the time to understand what I was looking for and ultimately guided me to two or three alternative options that were much closer to my vision. Her thoughtful approach made the process smooth and enjoyable.

20 October 2025
Unprompted review
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Reply from Spoonflower

Thank you for sharing, Kristen! Erin is such a gem and genuinely loves working with our customers. I am sure you will be thrilled with the results. Reach out to our team at any step in the process. Have fun!

Rated 1 out of 5 stars

I ordered a brown and gold paper but…

I ordered a brown and gold paper but received a green (olive) and mustard color that was awful. Reached out they offered in store credit, so I though I will look again and see if I can find something. They refused to refund me for my error so I called the credit card company to dispute...... DO NOT AGREED to in store credit YOU WILL LOOSE your funds. I do not recommend this company !!!!!!!

13 October 2025
Unprompted review
Spoonflower logo

Reply from Spoonflower

Hi Michele. It is true that due to the print-on-demand nature of our products, all sales are final. However, it appears that our customer support team issued an in-house credit for the total amount of the wallpaper as a special one time courtesy. There is not a way for a customer to be issued both a credit and a refund for their product. I am glad to see you were able to use the credit for another order and I hope you are pleased with it!

Rated 5 out of 5 stars

Great customer service

I've been a Spoonflower customer for years now. I design fabric that I then have printed and sew into bags that I sell. The fabric is great. Whenever I have any kind of issue, the problems are handled quickly and efficiently.

10 October 2025
Unprompted review
Spoonflower logo

Reply from Spoonflower

Thank you for taking the time to share, Pam. We bet your bags are wonderful! Please reach out to our team any time. Happy creating!

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