Split The Bills Reviews 

Lindsey was great help and pleasant to talk too

I can't give 0 stars, so 1 will have to be it. This company has, to me and my housemates, been awful. Absoloute shambles honestly.
We have spoken to multiple different advisors who ALL tell you different things. We were expecting broadband and told a date it would be installed, then we were told it wasn't coming in. Been an absoloute nightmare since.
I'm not sure why, but we had told split the bills we hadn't paid for the month of June, even though they told us "it was on their system as paid". All of June we heard nothing regarding a payment, until they tried to take a June & July payment in the space of 24hrs apart from each other.
It's honestly quite laughable because it has now been a month and there is still no sign of a broadband provider even accepting Splitthebills' request for broadband for our place, let alone an installation date.
This company prides itself on being stress free. There is nothing stress free about what we are going through.
They charm you with their super friendly customer service, tell you everything you want to hear on the first call, tell you their names & that you can win a competition for writing a good review.
DO NOT BE FOOLED! Please note everything these people say.

Gemma was very helpful in helping understand payment amounts, she explained it very well and was friendly and welcoming. She sent an email to me whilst on the phone so that I could share what she had told me with my housemate. Very quick to get hold of anyone when you call also!

didn’t mess me about for 25 minutes, and didn’t patronise me at all! made a nice change

Gemma was amazing she was very reassuring and allowed me to understand it completely. Great phone call extremely helpful. Thank you, Gemma.

All the bills so far have been sorted out brilliantly, it was extremely easy to set everything up and took no time whatsoever. However, we have had a problem with the Wi-Fi, after calling Split the Bills and speaking to Rowan, it turns out the Wi-Fi was not ordered (which they had believed it was), so we have therefore, been without Wi-Fi and connection for over 2 weeks.

Gemma was very helpful on the phone and we managed to sort the issues out straight away. She was very lovely and really helped us out

Easy communication and helpful advice! Thanks Rohan

Very efficient and helpful, spoke to Gemma who gave me all the answers I needed and was very kind :)

Very good customer service and answered all queries - helped by Lindsey

Pete was really great to talk to, made it easy to understand and really put my move in nerves at bay!

Alex explained everything in a lot of detail and went over every one of my concerns in a calm and informed manner. I became more aware of other services I could use of split the bills that would be quicker which was immensely helpful. Thank you Alex!!!

Lindsey was lovely and so helpful

Lindsay was very nice and provided all information instantly!

Lyndsay Was amazing

The phone was answered incredibly quickly and Katie made all changes incredibly fast.

Alyx was amazing and had a prompt response time! Couldn’t be more impressed! They were very helpful and answered all questions I had.

Phoned up to set up the account and Gramos was really helpful with me doing that.