Spin Doctor Reviews 

Dishonest

Do not engage this company. If you do, check, double check and triple check that they can actually service your machine. I stated I had a commercial machine that needed repair in both my email and phone call. Not once did they say they cannot service commercial machines. They were just incredibly eager to charge for the call out in advance and inform me that they do not issue invoices but that services had to paid for on the spot. The focus was entirely on instant payment rather than on service and ended wasting everyone's time and the money for an unncessary call out.

In response to my complaint they stated this was unavoidable despite the email and phone call being very clear on the fact that the machine was a professional commercial machine. They stated they could repair it when they knew they couldn't.

Kieran and Spin doctor were brilliant from beginning to end. Quick, slick and never felt pressured into doing anything. All my options were explained to me and in my control. I would 100% use again and recommend.

My washing machine has broken down last night. I called SpinDoctor this morning at 9am and they managed to send an engineer out, got the machine fixed within 2 hours, by 11am.

I could not believe how efficient they are. everyone was helpful and very nice. The engineer Rob Herts was very helpful and friendly.

I will definitely use this company again if I have any problems with my appliances.

Washing machine wasn’t draining so rang Spin Doctor. They had it fixed within an hour of me calling them! Kieran was efficient and courteous. Would use them again.

Weren’t interested in helping us when they learned we had already had an engineer look at our faulty appliances. Our previous engineer had been useless so we came to Spin Doctor in the hope they could help, but apparently have a thoroughly bizarre policy where they won’t look at an appliance that has previously been looked at because “we don’t know what they’ve done, we don’t know what we’re walking into.” Utterly bizarre!

Very good service. The engineer let's you know they are on their way and he arrived right at the start of the time slot and fixed my washing machine quickly and efficiently. Reasonably priced, much cheaper and more convenient than having to get a new machine.

Fantastic service , swift and easy process! I had a non repairable machine and I had a new machine installed the very next day !

I spoke to a lovely woman on the phone made everything clear and easy. Great explanation on pricing. The engineer was pleasant and was able to fix my problem on the washing machine. Would 100% recommend using this company!

Wish we read the negative comments over here, showing a clear pattern.

We contacted this business to repair a broken appliance. The engineer arrived and told us it was not worth fixing, then pressured us into buying a replacement directly from them. He claimed it was the same model, just newer, and rushed the process without giving us sufficient time to verify the information.

What we received was a far cheaper, lower-spec machine, clearly missing key features we had relied on. When we raised concerns later that day, we were met with hostility and denial. Rather than taking responsibility, offering a refund, or even returning our original machine, they blamed us and charged significantly more to supply something comparable to what we originally had, plus additional installation costs.

The entire experience ended up costing nearly double what a repair would have. On the phone, Cheryl claimed this situation had “never happened before,” yet a brief look at other reviews shows this is clearly false and part of a pattern.

We have submitted a formal complaint to UK Trading Standards for misrepresentation and unfair commercial practice.

We would not use this company again and strongly advise others to avoid them.

This company is a scam !! This dude came in turn my oven on and off said it is old and they don’t have a part for it , they have a pic of it before even coming in lol told me to get another one !!! Like this is fraud

My dishwasher of 3 years old stopped working after a failed attempt at fixing it myself. The spin doctor replied to check a trade, and it was an easy booking process. (would be 1 star if it wasnt easy to book)

The engineer fixed something, and it worked for a week or so, then stopped again. A second engineer spotted a blockage that the first engineer missed, so they removed it and left without testing it worked fully. It failed on the first attempt of a wash, so they called Spin Doctor to send somone else.
They told me the machine could not be fixed and needed a new machine... at no point before was I told it could not be fixed. I still dont think it was true, or the engineer would have said this on the day.

As neither engineer did a satisfactory job, I asked for somone senior to do a full check, but was told the money I paid only covered 2 callouts, and would not come back... Neither engineer did a satisfactory job, so I feel like they took my money and didn't care about fixing the machine at all. I was threatened by their legal team taking action (pretty sure they dont have one) and am very disappointed by their service. I'll never use them again, I'd warn anyone looking to use them to consider my experience.

This companies serviceman checked our washing machine that had an error showing for a clogged up filter and so machine parts needed to be cleaned of debris. After he was done the circuitry was suddenly damaged and motherboard needed to be replaced. His report stated a new machine should be ordered through this company as replacement would be to costly. It didn't sound right to me and the machine is almost new and worth around £800. I reached out to another service provider and they quoted me new parts and replacement for less than half the cost of a new machine. I will never rely on Spindoctoruk for a service of any kind again. There are plenty of other reliable options around.

Requested an early visit, was told they could only give me a time span of 8-12 but would make a note. Never showed up, never let me know of any update, had to call them after 12 to ask and was informed that it would be a further 45min to an hour. Did arrange a full refund.

Absolutely brilliant fantastic customer service from start to finish there skilled engineers take the time to explain how my machine works and offer good advice
Highly recommend for appliance repairs thank you spin doctor

I called Spin Doctor and spoke to Cheryl who was extremely helpful and booked me a same day appointment for the team to visit my mum whose washing machine had started to leak. Rob arrived as promised and after checking the washing machine advised that as it's 20 plus years old, it could be repaired but really wasn't worth repairing. Mum called me to confirm his advice and after speaking to Rob myself we agreed to replace the washing machine. We could have paid for a repair on this old machine but for total peace of mind for my mum I'm impressed that he didn't just repair it and charge us a small fortune when the money can instead go towards a new machine (and as my mum is a mature lady, he clearly didn't take advantage of her here, which it to be applauded). Thank you Team for your excellent and speedy service and will highly recommend you !

Person who answered the phone was very helpful, engineer arived on time and fixed the machine.

Great service from start to finish, the lady on the phone is always so helpful.
We have used spin doctors 3 times and have always had a great service. We had a cooker repair, a dishwasher repair and recently we ordered a new dishwasher from them which they supplied and fitted within a couple of days of ordering.
The engineer that fitted it was great.
I will always recommend this company for a fast reliable service. Thank you Spindoctor.

I called to book a repair, they came out the same day and fixed my washing machine. Such easy booking experience and super fast service, will defiantly use again , i will be recommending spindoctor to all my family and friends

Amazing experience with Spin Doctor. The lady on the phone really helped me and made everything clear with the service. And the engineer was great too!!

Definitely would recommend if there was any issues with your appliances.

Really wish I had seen these reviews before booking spin doctor. It was all going so well until I was told prior to the engineer visit that the company do not replace washing machine bearings and if that turns out to be the problem the call out charge will be refunded. This advice was not true & dishonest to secure a call out charge that clearly had no intention of being refunded. Really disappointed