Good equipment & service, but a big company with overly complicated systems (telephone, web, et al.)
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After a bit of a ropey start, I.e phoning the contact centre, while lovely as they are, seemed to struggle to find basic information, along with the skip being placed too close to the garage door wher... See more
Company replied
My contractor hired track mats for the work they were doing on my property. All the materials including a toilet were taken within a week of completion. Speedy Hire, despite promises, have just left t... See more
Company replied
Went to hire a stone cutter ( Carlisle ) Friday 4;30 The customer service was very poor , no smiles or helpful conversation from the 3 members of staff who seemed fed up and just seemed they wanted... See more
Company replied
Company details
- Tool Rental Service
- Building Equipment Hire Service
- Construction Machine Rental Service
- Construction Machinery and Equipment Store
- Plant and Machinery Hire
- Tool Store
Written by the company
Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services. We provide exceptional customer experience, accelerating collective success towards a sustainable future. Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects. Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.
Contact info
Chase House, 16 The Parks, WA12 0JQ, Newton Le Willows, United Kingdom
- 0345 609 9998
- customerservices@speedyservices.com
- www.speedyservices.com
3.0
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Be aware of hidden costs
Be aware of hidden costs. What you see is not exactly what will cost you; you need to read all the small print, as they will include other service charges. Therefore, the deposit will not be refunded in full, as happened to us.
7 October 2025
Unprompted review
Reply from Speedy Hire
Thank you for providing this feedback. As per our e-mail exchange, we do advise at point of order that there will be a collection charge. However, it’s important that we continue to listen and learn from customers feedback and we will use your feedback to continue to develop our on-line order experience and aim to make all charges explicitly clear.
Ordered a skip delivery for £315
Ordered a skip delivery for £315
Went through on my card,
Never got a confirmation via email. Never got a skip delivered. After contacting they said there was an error. Terrible company
25 September 2025
Unprompted review
Reply from Speedy Hire
Thank you for the feedback and Speedy Hire are disappointed to learn of the challenges you have faced when ordering a skip with us.
Unfortunately without further detail it is difficult for us to trace your order journey to provide greater insight and potential resolution.
Shocking service
Shocking service, as others have expressed, there is no speed in speedy. lack of communication and they do not meet promised delivery times. AVOID. I've been waiting nearly a whole week now and have been promised 3 different delivery dates.
23 September 2025
Unprompted review
Reply from Speedy Hire
I am sorry to hear that you have faced difficulties when dealing with Speedy, we aim to provide a high level of service to all customers. Unfortunately as we have no further details about your request/order we can't provide any greater insight into your experience
The name “Speedy” is a joke
The name “Speedy” is a joke. I ordered ladders on 19 Aug 2025 for a 1-week hire. What I got was chaos, lies, and zero professionalism:
• 20 Aug – Promised delivery. Never showed.
• 21 Aug – Promised again. Never showed. No callbacks despite promises.
• 22 Aug – Finally delivered, 3 days late.
The nightmare continued: despite over 20 calls from me chasing them, they left the ladders nearly a month before finally collecting on 15 Sept. Every call was the same — promises, lies, and no action.
Unreliable. Unprofessional. Time-wasting. If you value your time or sanity, avoid this company at all costs.
19 August 2025
Unprompted review
Reply from Speedy Hire
I am very sorry to read about the challenges you have faced with your recent rental from us. This is far from the level of service we aim to provide to any customer.
Unfortunately we have been unable to reach you to discuss this matter further, however the desk that deals specifically with your company is reviewing your order experience and will contact you in due course to discuss, with the aim of reassuring you of an improved service for future rentals
Poor customer service all round
Poor customer service all round. I ordered a builders skip which first of all did not turn up when requested. Response was “Don’t worry it’ll be there tomorrow!” I ordered on the day I needed it. Was also told I would be the first job the following morning stand it did not turn up until mid afternoon. It had been out sourced to another firm Abacus who did not deliver a skip that was the advertised size. On questioning the size I have basically been told that I’ve got what I have got and they are going to do nothing about it.
15 September 2025
Unprompted review
Reply from Speedy Hire
Thank you for highlighting this to us. I am sorry to read that we were unable to deliver the skip to you at the time you were advised and my apologies on behalf of Speedy Hire.
Having gained feedback from the relevant team responsible for skip hire I understand that you were contacted and reassured the skip that was delivered was the correct size, even if the dimensions differ from those advertised and that you have subsequently retained and been able to utilise the skip.
Do not hire from this company
Do not hire from this company. Shocking and unreliable service. Ordered an access tower providing 7 days notice. No delivery, no phone call no nothing. Speedy (when they eventually answered the phone) advised the local branch did not have the access tower so they needed to collect from another branch. Where was the phone call guys? Consequently our client unhappy with us as a one day repair now extends to a further day due to the incompetance of Speedy. This is one of many examples I can provide. No more....
8 September 2025
Unprompted review
Reply from Speedy Hire
Thank you for your feedback and my apologies for the less than perfect service you have received.
I understand that you have recently spoken with a member of our depot management team and you have both reached an agreement to ensure our service to you is improved in future.
Excellent customer service
Excellent customer service, quick and easy to order. Delivery and pick up was on time.
18 August 2025
Reply from Speedy Hire
Thank you for taking the time to provide feedback on your recent experience. We work hard to try and ensure all our customers experience an excellent service and comments like this motivate us to work even harder to do that.
“Speedy” is the last word I would use…
“Speedy” is the last word I would use to describe this service. Instead of next-day delivery as advertised, I was offered delivery five days later.
The most disappointing part was the customer service. In particular, advisor Georgia was unhelpful and gave false information — telling me yesterday that delivery would be on Friday. I spent the whole day chasing it myself, only to be told there was nothing she could do.
This is not reliable, not professional, and certainly not “speedy.” I will not be using this service again.
29 August 2025
Unprompted review
Reply from Speedy Hire
Hi Mante
Thank you for taking the time to share your experience with us. I am truly sorry to hear that the service you received fell so far short of expectations. What you have described is not the standard we aim to provide, and I regret that we left you feeling misled and unsupported.
While I understand your decision, I greatly valued the opportunity to learn more about your experience so we can address the issues you encountered and prevent them from happening again.
Please be assured this will be fully investigated and action taken where necessary.
Once again, I sincerely apologise for the disappointment caused. Your feedback will be taken on board to help us improve.
A really terrible service
A really terrible service. Hired an AC unit, wasn't effective so called the Gloucester branch to ask how the charges work. Was advised that if I return within 48 hours then I'd only be charged for the time I had it. One hour return journey to return it within 48 hours and they've charged me for a week.
Was told to email accounts team and they'd sort it. But just met with short emails saying it's a minimum week hire so nothing they can do, I've repeatedly explained what I was advised, and why wouldn't I just keep it for a week if I knew that would be the charge?? No empathy or understanding from various staff. Stay clear of them would be my recommendation!
12 August 2025
Unprompted review
Reply from Speedy Hire
Thank you for raising this with us, and our apologies that the product was not effective. I understand that the depot has contacted you directly and been able to arrange a resolution with you.
We hope that any future hires will be without issue
Broken carpet cleaner
I order a carpet cleaner at B&Q Edinburgh at the end of May for a week for my daughter to clean a flat for end of tenancy. I was delivered by Speedy hire Glasgow. As soon as my daughter started to use it she realised it was unusable as the nozzle at the end of the spray hose was broken. We both tried to to contact speedy to get a replacement without success . Sending various email and phone call. All the customer service people appear to be away . We spoke to someone at the depot on the Friday but got not replacement or return call I got a lend of a carpet cleaner from a friend to do the job . They did collect the cleaner as planned on the Tuesday and apologised. But no refund forthcoming coming
22 May 2025
Unprompted review
Reply from Speedy Hire
Good Morning Christine,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that your daughter received faulty kit. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
We will investigate this directly with the B&Q hire desk and our Depot.
If there is anything else that we can assist you with in the meantime, please do not hesitate to contact us on customerservices@speedyhire.com or tradeandretailbandq@speedyhire.com
Kind Regards
Customer Service Team
Well I would not say there speedy as…
Well I would not say there speedy as working with b&q for tool hire Thursday it was getting delivered after placing order on Saturday
Then rang up today suddenly no order funny that how it just disappears
22 August 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon Lee,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you did not receive your order. Please accept our sincere apologies.
If you have ordered through B&Q, we have to wait for the order to be received from them directly. Orders do not disappear, but there is a possibility it was not received from them.
We have requested further information to be able to investigate this for you. Or, you can contact us on customerservices@speedyhire.com with your order information.
Kind Regards
Customer Service Team
Leiston Speedy Hire couldn’t have been…
Leiston Speedy Hire couldn’t have been more helpful, arranging equipment for a music event from another depot, and giving technical advice.
Many thanks to Tom and his team
14 August 2025
Unprompted review
Reply from Speedy Hire
Good Morning Neil,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations were met. Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
An absolutely awful service from Speedy…
An absolutely awful service from Speedy Hire, ordered a sander via B&Q for weekend hire, it did not work, I had over 10 calls with their customer services team (who were apologetic) and calls with the local depot, waited in for 2 days to receive replacement which never turned up. Both the floor sander and the RCD were supplied faulty despite having a confirmation that the product had been tested. Finally I was told that I would need to speak to B&Q for refunds.
21 August 2025
Unprompted review
Reply from Speedy Hire
Thank you for taking the time to provide your feedback, and we are really sorry to learn that you recent experience fell short of the service we aim to deliver. We will use your feedback to help drive improvements in our processes to try and eliminate this experience occurring in future
Taken my money but provided no service!
Booked a 12yd skip and road permit online, Speedy Hire took the funds from my bank account but their online system failed to process my request. Two phone calls to the customer service (that’s a joke in itself), has so far yielded zero response, in fact the two operatives I spoke to both sounded disinterested and one of them was yawning during the call. Three emails unanswered. What’s hugely disappointing is the fact that I have used Speedy for skip hire previously and couldn’t fault them, but this experience has been nothing short of a disgrace. It will be interesting to see if they respond in the next day or two, otherwise it will be dispute with the bank and possibly action through the courts to recover funds taken without providing the service requested. One to avoid in the future for sure!
14 August 2025
Unprompted review
Reply from Speedy Hire
Dr.Spake, unfortunately due to an internal system error your original order was not processed. Thank you for highlighting this, and we are working with our technical team to resolve the matter. I am sorry that, after gaining the information required to process your order, we were unable to provide you with the skip size you required due to local permit restrictions. I can understand how frustrating this will have been for you given the time since first placing your order and whilst disappointed you have not been able to use Speedy Hire for your equipment hire, I am pleased to learn that you have been able to source an alternative.
I hired a garden tool via B and Q
I hired a garden tool via B and Q, which was delivered by Speedy Hire ( late).
It was faulty. When I called the relevant customer service number, I was told that all the technical support were busy and someone would call me back. They never did- I called 3 times. I was told all technicians were busy. So I guess my call and issue was of the lowest priority!
I told them to collect the tool. It wasn’t used as faulty so I wanted it collected and get refunded. This was meant to happen on Monday. It’s still sitting by my front door, Tuesday night.
Horrible service! DO NOT HIRE from B & Q, it comes from Speedy Hire. Both Speedy Hire and B&Q are at fault.
9 August 2025
Unprompted review
Reply from Speedy Hire
Good Morning Mariette,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you received faulty equipment. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
We have raised an official complaint for you to allow us to investigate the matter further.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Horrific experience
Called up, spoke to a friendly lady called Sharon, alarm signals became a parent when she couldn’t give me any prices whatsoever and told me I’d have to speak to a branch that was near my address. Sounds a bit like a franchise even though she told me it wasn’t. Was transferred through to my local depot. Richard answered, Very cagey. Told me to give me a price I’d have to make an account? What kind of company is this? LOL? I don’t want to make an account. I said I want to hire equipment and know the prices. He said without an account we can’t give you an exact price. It’ll have to be a rough price? I hung up. Avoid this company. A reputable company is transparent. It has all its prices transparently printed on the website. A dodgy company keeps his price is hidden and charges people more than other people for prosperous reasons. I should’ve just gone to Tesco where they hire carpet cleaners without all this rubbish.
7 August 2025
Unprompted review
Reply from Speedy Hire
Good Morning,
Thank you for your comments. We are very disappointed to hear you have had a poor experience.
Sharron is in our Customer Services Department who do not deal with hires so therefore have no access to prices apart from the prices as shown on the website. It is standard procedure to transfer calls to the nearest Depot who can assist with prices and general enquiries for the kit.
I do apologise that the Depot did not provide a quote without an account in place. As mentioned above, most prices are online on the website for you to view personally. If a piece of kit is POA or it is a specialised piece of kit, an account is needed in advance so we can generate a quote based off your account number.
Without an account number, the Depot can provide an estimated price however this can change dependant on what account type you hold. For example, if you have a pay as you go account you will need to pay a refundable deposit up front. All hires also need to include Speedy Shield which is at least 10% of the hire price. The Depot wouldnt be able to produce the exact quote without an account for this reason.
If you require a full breakdown of prices, you may be able to check out as a guest online. When you enter the checkout page a full breakdown of costs will be provided including hire price, deposits, speedy shield, transport and VAT.
I can only apologise that you had a poor experience however, this is standard procedure.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Prompt delivery and collection
Prompt delivery and collection. Easy to book online, and great assistance from the office
18 July 2025
Reply from Speedy Hire
Good Morning,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations were met.
Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
Good equipment & service
Good equipment & service, but a big company with overly complicated systems (telephone, web, et al.)
18 July 2025
Reply from Speedy Hire
Good Morning Amy,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received. We will ensure to use your comments in relation to complicated systems for feedback going forward.
Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
Terrible experience with Speedyhire and…
Terrible experience with Speedyhire and their fleet management team. One of their employees crashed into my car knowingly and drove off without leaving any details, writing it off. Luckily I had a witness. They were so unresponsive and never contacted me when they said they would. The Park Royal (London) fleet didn’t even apologise when I phoned them - very disappointed. I just kept being told on the phone that they cared about their reputation, which is ironic!
11 June 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have had a negative experience when contacting us and for the lack of communication concerning your query.
Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
I have requested some further information from yourself so we can investigate this further. Please kindly respond back to Trust Pilot or send your details to customerservices@speedyhire.com
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Bad customer service be were on refunds stay way from this company
Please be were off this company especially the one in Manchester Ardwick store they’re very unprofessional especially when it comes to to the refund I hired a tool on Friday evening around 4 pm and I asked at the counter that I would like to to return it Saturday as I will finish the job during Friday evening .
They told me that are closed in weekends and I said ok but I don’t want to be charged for extra days I was told no you will be charged for one day as long as you bring it in Monday before they close I said ok Monday I will bring it around 4pm
every thing was ok till i return the item on Monday at 4pm and they only refunded me £173.39
Instead off £200 I asked the lady why I’m getting refunded less than actual deposit she said oh I don’t know I will check she went and comes back with the answer that it’s been a mistake with the refund she will contact the customer service and I. 3 days she will call me to let me know and refund my money it passed 1 week nobody calls me  I called them and was told is still on the process 2 weeks later I wrote to customer service and jak started responding me weird questions 
Like once he told me you kept it for over then one day as weekend was close and wasn’t my fault I couldn’t return it 😂😂 then he come back with different answers that Monday my payment was take on 15:50 and after 15 minutes I received the machine to take it
he’s saying to me I returned on Monday 16:15 which I was there before 4 and I had to wait for someone to be seen after 15 min and he told me I was charged for 2 day this is a ripoff completely I feel he has stolen my money never ever in my life use this company again
26 June 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon Mani.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you received the wrong information regarding the charges for your hire and for the service you received.
Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
I have requested some further information from yourself so we can locate your order and investigate this further. Please kindly respond back to Trust Pilot or send your order details to customerservices@speedyhire.com
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
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