Specs Collective Reviews 

Ordering process was easy. Great communication confirming my order. Along with an email explaining when to expect an update and how long the shipping process takes. My glasses arrived within the estimated timeframe and are incredible. Really pleased with the frames. Would highly recommend.

Your “chat” app is extremely helpful.You had no sale without him.Thanks.

Ordered glasses on May 1st, 2023 and it is already on June 7th. They told me the ETA would be the middle to end of May. However, I haven't received any updates or a tracking number. I have sent emails twice to ask if there is any updates but they always send emails back with the same message like "Thank you for your patience with your order. We have reached out to Yuichi Toyama requesting an update and will get back to you as soon as possible. "
Now I'm kind of worried about if I can receive the product.

Had to be a little patient with the wait (about a month) but was worth it considering the quality of work done on the eyeglasses - accurately cut and fitted lenses to the frame and my prescription.

Thanks alot i was looking around the world for mykita dusk black and i find it in this store thanks alot from Qatar.

Quick, nice and always helpful staff.......

Delivery was faster than expected and I love my new glasses! I will definitely order from here again.

Responsive to email, took a little longer than I anticipated but they told me they were waiting on a response from the designers. I ordered 1/19 and received 2/1. Shipped and packaged protectively and frames arrived in great shape ready for my optometrist to put in lenses. Very pleased!

3rd order now, have returned one item with no problems. Always great customer service, and inventory. Excellent communication and never any problems.

Love the sunglasses I ordered, i had several questions about the sunglasses but customer service is excellent. They answered all my questions and shipped my sunglasses super fast. Great place to buy if you are looking to buy new sunglasses

Great experience. Fast, and helpful customer service. Amazing selection. Definitely coming back!

I’ve been trying to contact customer service for 2 days now. None of my emails or calls for got a reply.

I have recently placed two orders from your website. The product names and their respective order numbers are Oliver Peoples Lachman (#8958) and Oliver Peoples Bernardo (#8958). I just wanted to know the status of my order? Are the orders processed yet ? When will the order get shipped and when can I expect it to get delivered to me ?

I mailed earlier yesterday, but have not received any response yet. I have even tried calling on the number provided on the website +1 (209) 920-7732 but no answer.

Please let me know the tentative timeline. I’d really appreciate it.

I look forward to hearing from you. Thank you.

Regards

Great customer service ! Excellent follow up, prompt delivery

Great customer service and communication. Glasses were just what I ordered packaged safely.

Ordered some glasses on the 26th June and its now 13th July and have not heard from anybody from specs collective even though I have also emailed them twice. At this point I'm beginning to believe and question if the company actually exists.

I found the Mykita glasses I wanted fairly-priced at Specs Collective and although the German manufacturer was experiencing substantial production delays (months), Specs Collective kept me informed, gave me options, and a discount in recognition of my patience. The glasses finally arrived today, securely packaged, after they had provided me tracking details. Solid customer service in spite of the manufacturer's challenges and I would buy from them again.

Minus the wait for delivery from customs I am very satisfied with the service and the eyeglasses are exquisite.

Brix

My experience was great in every way. Since discovering the website, the brand and model of the glasses I wanted. The purchase process, the service (thanks Oliver) until the delivery in Brazil was very smooth and efficient. I felt confidence and complete satisfaction. I loved my purchase.