Specsavers Reviews 

I bought a new set of spectacles in November 2025 in which two errors were made by the individual dealing with my purchase. Most seriously they incorrectly got the placement of the prescription in line with that recommended by the optician . They corrected this but because I had the lens put into my new frame they expected me to give them my spectacles and drive home without any glasses at all. On what basis anyone let alone a trained vision specialist in a company partnering with DVLA can regard this as safe is beyond belief. As my sunglasses frame was identical they finally agreed to replace those lenses with the revised positioning at no cost to my self. At least in this they corrected that particular mistake of their making. However, the sales person made an additional mistake in that I requested an identical set of lens treatments to my ones they supplied previously and she failed to include transitional lens treatment to these glasses. As it was over winter and because by and large I was confined to the house by my husband’s cancer I failed to recognise their failure to fit transitional lenses until the sun really started to shine in April. Unfortunately this was beyond the 100 days correction limit in their T&C’s and will not now correct their representatives failure to follow my clear instructions. Instead they offer me 50% off new frames now to use until November when my next eye test is due when two more sets of glasses will need to be purchased.I regard this as a totally inadequate response and a complete lack of sincere customer care even though they are observing their own policy. They are failing to recognise that it was their mistakes which brought about this situation. As a result not only will I be moving my business to another provider but so will my husband. Trust in a company to supply what was ordered and honour to rectify their faults without profiting from a mistake their staff member made should not be a matter for discussion rather an opportunity to show understanding and consideration to those who have spent considerable costs to expect what was ordered

Bought glasses from Springfield branch by paying premium charges , they will tell you they are selling best quality product with reasonable price
Unfortunately all lies, they give you glasses with poor and cheap quality and even worst customer service with no intention to resolve issue and just try or pretend to ignore some of them. Better try different company, rather to waste your hard earned money and your precious time

My lenses were put into the wrong frames everyday into sunglass frames and vice versa. The shop arranged for them to go back to be corrected which I reported 3 weeks ago to yourselves.
After another 3 weeks wait I was told they were ready for collection and when I went this morning I found that nothing had been corrected and both lenses were still in the wrong frames.
This is totally unacceptable as I paid a substantial amount for these glasses and I do not expect the same thing to happen twice. It is obvious to me that as the lenses are not interchangeable the technicians did not even bother to do anything. I am not sure whether I will be using your company again.

Friendly and good, calm service. My wishes were taken into account.
The glasses seem good, although I'm getting used to wearing them.

The newtownabbey store
Promt and attentive service with a huge variety of frames. Testing was thorough and all my needs were addressed. Gina was exceptionally helpful, knowledgeable and very lovely to chat to. She helped me get the best deal on my frames and glasses and I was absolutely delighted. Highly recommend 👌

I booked an appointment for my disabled mother and when we got there it was cancelled without notification they offered no help or an alternative as they said they were a franchise

It is disappointing that some members of staff think they can treat customers badly. Despite being trained they have no idea how to speak to customers. Making an enquiry as to why a customer is returning after three months is not an option. The only way to treat people returning is rudeness. What has this country come to? The training is obviously not enough to enforce courtesy. Finding these customer services personnel are in the wrong does not even illicit an apology. What have we come to. It is not the way my generation behaved. Enquiry was the way forward rather than abuse.

Morningside Edinburgh Branch I have never been treated so well.The team were incredibly kind and patient and very caring.There service is second to none. I went on a number of occasions with eye problems caused by previous surgery. They were able to tell me what the problems were a provided solutions to have this corrected. I really felt that for once I was being treated by people who really care. Whilst waiting for a few minutes to be seen, I coughed. And within seconds a young man appears and asked if I would like some water. I had a few appointments with Jordan who has incredible knowledge and has been so helpful. On one of my visits which had not been booked. Jordan was with another client. I was seen by another lovely lady, I did not catch her name.i would just like to thank all the staff for the experience. Absolutely incredible staff.

As a loyal customer, I believe that everyone should be treated with dignity and respect. I understand that it is a legal right to express a concern or complain in a calm and reasonable manner when things have gone wrong. Unfortunately, certain members of staff at the Portishead store did not share this view. During my interaction, the behaviour of the staff was dismissive and unprofessional. Instead of addressing my concerns with the courtesy expected of a customer-facing role, I felt wronged and poorly treated. This lack of respect is not what I expect from a brand I have consistently supported.

Had great service, good quality of the glasses and very nice and helpful employees.

excellent service, great value for money

Highly disappointed by the service today

They offered me buy one get one free and giving me discounted offer on reading glasses but when i get to pick it they said no we are not offering you the third pair (which was clearly advised)
why you made that third pair then … when i triple checked with you if that included …
i have been the customer since years

I am very disappointed with my experience at Specsavers. I purchased reading glasses after completing an eye test and relied on the professional advice provided in the store. However, the glasses turned out to be suitable only for book reading and not for computer use, which was not explained to me during the consultation.

I returned to the store twice to discuss the issue, but instead of trying to help, I was told it was my fault and the staff were dismissive and rude. I also mentioned the 3-month satisfaction guarantee that is advertised, but the store manager told me that my case does not qualify because the reading glasses technically work for reading books. Overall, I expected better guidance and customer service from a professional optical retailer. Unfortunately, this experience has made me lose trust in the store.

had an i test today , Southend branch,
took over two hours after test to be given my prescription as i didn’t like glasses in the shop ,
didn’t want to give me my vouchers for me to use them at a shop of my choice ,
Terrible service from staff although actual optician was great ,
Probably won’t have a test there again 🤬

prices are too high all offers are not valid and delivery is too late and even delayed

I went to specsavers for eyes measurements. The personal was friendly, i was helped quickly and got a profesional advice. I recomand the company due to good quality/price service.

I’ve been a customer of Specsavers for years, but my recent experience was frustrating. I purchased a pair of glasses (€270) with the option to make them thinner, which I selected. Less than two weeks after getting them, I noticed a small chip in the upper center of one lens. I have not dropped the glasses, and there are no other scratches just this tiny chip.

When I brought it in, I was told it was my fault and that perhaps a tiny rock or something could have caused it when "biking or walking". If that’s the case, the quality of the lenses seems quite poor, since normal wear shouldn’t cause such damage. After some discussion, I am still asked to pay €25 to replace the lens.

I wish this situation could have been avoided, as I expected better durability and customer care for glasses of this price.

Broadway - Norris Green, Liverpool:
Straight in for my appointment at the correct time, initial tests were fast, waited about 10 mins or more for ophthalmologists, straightforward exam , good information. Lacking my contact lens request so i have to go back. Parking is AWFUL. If you have any walking issues bear this in mind.

My wife visited spectators Epsom as she had problems with her hearing aids,we went to there hearing aid help desk and met Rebecca Gill, she showed us the problem and rectified it, also how to clean and adjust the hear phones, she also took the time to connect us to the app that really helped us, we would like to say a big thank you.

The employees themselves are very helpful, friendly, knowledgable, and easy to deal with. The reason I have not given 5 is this - they promote 2 for one for $199, but that is misleading. It depends on all the things being done - bifocals etc. I have been with specsavers for years - but every time new glasses, I am although with different health funds, quite a bit out of pocket. Therefore, their promotions are very misleading.