Specsavers Reviews 

I had a sudden bad eye and went to our Basingstoke branch. They did a full range of tests, and I was given the result and treatment, they were friendly and polite at all times

Paul ,the audiologist at Egham is credit to your company,he went the extra mile to help my 92 year old mother with help and advice on her hearing aids,nothing was to much trouble and he new his stuff !

I am writing this review to share my terrible experience with Specsavers Luton regarding my mum’s acute referral from the Eye Health team.
After receiving the urgent referral, we waited for a call from Specsavers which never came. When I called two days ago, I was told the acute team was off and that I would get a call the next day. That call never happened either.

When I followed up again, I was told to bring my mum in within an hour. I explained that this was not possible as she is disabled and I work. Eventually, I was given an appointment for today. At no point did anyone ask whether my mum had mobility issues.

When we arrived for the appointment (after I took time off work to bring her), we were told the appointment was booked upstairs and that they couldn’t accommodate her downstairs. The staff offered two unacceptable options: wait until 3pm (it was 2:20pm at the time) to see if someone didn’t show up, or rebook for next Tuesday. This is an acute referral for a diabetic patient experiencing blurred vision delaying care is not an option.

When I raised my concern, the manager’s response was dismissive and unprofessional. Instead of acknowledging that they had failed to ask about accessibility or trying to find a solution, he told me to “quieten down.” He then repeated that my mum could either go upstairs (which was clearly not possible given her mobility) or come back next week. To make matters worse, as we were leaving, we were told quite patronisingly that there’s a walk-in centre across the road if we’d prefer to go there instead.

This experience was unacceptable from start to finish disorganised, inconsiderate, and completely lacking empathy or awareness for patients with disabilities. Specsavers should ensure that staff are trained to handle acute referrals properly and to ask about accessibility needs before booking appointments.

I am extremely disappointed and would not recommend Specsavers Luton to anyone, especially those with vulnerable or elderly family members.

On purchasing a pair of glasses I was not happy with the fit of them. With the intension of a refund, I returned to Specsavers in the Hardwick Industrial Estate King Lynn. Rob Shand dispensing supervisor very kindly sorted out the problem. I would like to thank him for his patience, knowledge and guidance.
With his help I was very satisfied with my new glasses and have recommended him in the Kings Lynn Shop to many people.

Sell, sell, sell. Poor after service. Not interested

I got an emergency appointment today at Byres road branch glashow today. They fitted me in around their other appointments, gave me a full eye check up and found out why I was having eye problems and a then prescribed 2 ointments to sort it out. I am very impressed how professional and thorough all the staff were. I was very reassured and relieved that I went to that branch.

I made an emergency appointment with Specsavers Leighton Buzzard after being referred by my GP and the Urgent Critical Eye Care Team. I took the day off work and attended the store, only to be told that no appointment had been made - despite one of their colleagues having booked it for me over the phone.
The staff refused to contact their colleague to confirm the booking, refused to see me despite the urgent nature of my condition, and showed a complete lack of professionalism or care. Their attitude was rude, dismissive, and unhelpful.
To make matters worse, they tried to blame me for supposedly booking at a different branch, even after I showed them the number I had called. I dialed the same number in front of them - and the very staff member I was speaking to answered the call right there! Still, no apology or accountability whatsoever.
This experience was appalling from start to finish. I will never use Specsavers again and strongly urge others to take their business elsewhere.

Skelmersdale branch. Shocking experience with contact lenses order this year. Each year I order 12 months supply as I work overseas. After a contact lense eyetest which I believe I have to pay for from next year because I pay upfront and not by 12 monthly installments (unfair), my contact lenses took 10 days longer to arrive than specified by the staff. They had to be posted by my parents to me at a cost which the manager reluctantly agreed to pay. Then, on opening them I couldn't see through them. Thinking it might be a faulty batch, I opened another, still couldn't see or even get them into my eye. Then I realised the prescription is wrong. Now going through a nightmare, trying to locate them locally is proving difficult, working without them, using glasses in a hot country without sunglasses has been hell. I now have a temporary pair at a cost which the manager reluctantly paid for along with refunding 3 months money for the 3 mnths im trying to locate here, only after a battle with my dad. My parents are trying to sort out the problem for me. The manager of Skelmersdale says its OK, human error happens all the time, 2 errors have been made, the order and the checking of the order on arrival. Specksavers Skelmersdale, You have 9 month contact lenses money of mine paid up front in return for completely faulty/wrong contact lenses and the manager will not release the newly ordered ones to my parents who will have to pay postage to send them to me until you receive your wrongly ordered ones back at another postage cost. Both these costs can be avoided as a friend is travelling here and could bring the new ones with her and return the faulty ones a week later.
The manager doesn't trust that myself and parents will do this and refuses to release the correct contact lenses until the incorrect ones are returned. He described it to buying a pair of trousers then returning them as they are too big. My contact lenses support my life. My eyesight is severe I need them to function on a daily basis. I feel so sad that they are compared to a pair of trousers, they are my sight. So this is ongoing, causing undue stress to all parties concerned. They don't deserve one star.

I bought 2 pairs of glasses from spec savers in bury only had them over 3 weeks and the arm fell off 1 of the pairs so I took them back only to be told by a girl from there that I should pay to have them fix I told her I refuse to pay any money as only had them 3 wks she more or less accused me of breaking them eventually she decided to fix them for free so I went bk after a few days to pick them up I asked to see the manager he said he doesn’t know the girl I was on about I dicribed her t told him I didn’t get her name he said he didn’t know who I was on about with out seeing her which I found strange normally the name of the person who served you would be on computer but he wasnt interested in trying to help me I felt like he was covering for this girl I certainly won’t be buying any more glasses from there again not a nice place

This's my second visit to this shop
Staff provide good service
(Evara) was very helpful professional and friendly
Eyes test was good and verywell explained
I definitely recommend

quick, easy

I attended an emergency appointment at Specsavers Blackburn Lancashire branch on Wednesday 24th September
I seen was seen by Ophthalmologist Mrs Sadia Patel who I would like to thank very much, this lady put my mind at ease she was very professional explaining all procedure's and test results
I had various eye tests/procedures done while at this Opticians by very competent staff
I was very pleased with everyone’s professional service I would recommend this Opticians

Specsavers Dewsbury My glasses were delayed buy four days went back for them adjusting had a 15 minute wait said I had to go somewhere else so asked if I could make an appointment they told me that they don’t do that I just had to call in, which is what I did terrible service they were very happy taking my money two weeks earlier

Good quality, good service, good prices.

Went to Specsavers, Bodmin, Yesterday at 14:20pm and the service was very good Had eye test and all the information i needed and was totally re assured. I have no hesitation in recommending anyone to go to this Specsaver. I left in a very happy state after a big let down a few weeks ago

Went to Specsaver morningside Edinburgh with my daughter and shocked at how uncooperative and rude the staff was. Talked to a guy named Cameron and he had absolutely no idea what he was doing and kept on going to his supervisor. I cane the day before the appointment to ask them about my prescription and they said okay but when i came in today they started going on about something about it not matching the British format. Then they told me we needed to pay at the day of glasses collection and then at the end of the appointment they said we needed to pay now. Do not recommend specsavers morningside and they really need to be working on their customer service. Safe to say will be going to boots opticians instead of specsavers next time

I had a wonderful visit, the staff were super helpful and I was recommended with multiple solutions. Thanks a lot.

had my ear wax removed. proper job done by Kadeja at the Camden branch. very thorough and very professional -- would highly recommend

A company that "specializes" in glasses and they are unable to properly complete an order for glasses. You'd think a company doing this for over 40 years would get it right but they fail at this time after time. I accept my foolishness in that I return to this company time and time again! Not any more!

After my recent order of 1 pair of glasses and 1 pair of sun glasses, I waited a number of weeks for the order only for them to pull out 2 pairs of the same glasses and no sun glasses in sight. After some attempted gas lighting and poor excuses by the staff they decided to order the sun glasses again. The staff member then advised that THEY would cover the cost of THIER failure and attempted to pass this off as something nice they were doing (they must not understand consumer protections).

One month later and still no sign of the sun glasses that have been paid for and no update on when they will be received.

Being a customer of more than 20 years at Specsavers, this is the last straw and from now on I will find a new company that can actually provide customers with items they have bought and paid for.

Next stop will be the Consumentenbond, European Consumer Centre, and the ACM and then one of the other glasses shops on Haarlemmerstraat in Leiden that can actually fulfill an order.

Specsavers only identifies as a shop that provides spectacles, half the time can't actually provide spectacles.

I look forward to their generic response that advises me to do everything that I've done already and provides nothing of any worth, just like their stores.

I had an appointment at the kingswood branch in hull at 09.15 for a eye test re-test almost 20 mins later I was called to see a man regarding my new glasses I told him I was there for a re-test and I had been waiting nearly 20 mins but they didn’t have me booked in for that eventually after more waiting I saw the optician then was sat in the waiting area for another 15 mins before I approached a staff member and told him I had been waiting again eventually I was seen ,how can you be left waiting nearly 20 mins when the store had only been open for 15 minutes ,altogether I was in the store 1 hour and 20 minutes and didn’t have glasses to choose because already had them.