First time there. Pleasantly surprised. Everything run very smoothly. Plenty to occupy us. Lovely bar and relaxation area. Good views of the race tracks from many extremely comfy spots. Especially li... See more
Company replied
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Review summary
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The reason I gave 4 stars was because I had trouble in booking the treatment as I didn’t wanted to pay the £10 cancellation fee and the system didn’t let me to pay I was disappointed called the hote... See more
The Crown Plaza at Victoria Docks was great - especially the hotel staff in the bar and restaurant who couldn't do enough to serve us. However I've only given 4 stars because we had huge problems on... See more
Company replied
Lovely treatments and afternoon tea. My only issue they do not have robes for people who are tall and a size 18 small robe that didnt fit ruined my experiencd
Company replied
Company details
Written by the company
The leading central reservations & advice service for UK spas. Our easy to use website helps you to quickly find your perfect spa experience combined with our best price guarantee you can be confident of the BEST prices booking with us.
Find your indulgence with SpaSeekers
Written by the company
- Best Price Guarantee on UK wide spa experiences
- Choose from our nationwide selection of spa experiences including: Spa Day & Breaks, Deals & Gift Vouchers
- Spa Gift Vouchers from just £25
- Redeemable UK wide at around 500 locations
- Award winning customer service
- Free impartial advice & booking service
- Specialists in group bookings
- Book online or by phone
- Instant gift vouchers from £25
Contact info
4 Villiers Court, Copse Drive, Meriden Business Park, CV5 9RN, Coventry, United Kingdom
- www.spaseekers.com
4.3
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I thought i was making a booking for…
I thought i was making a booking for nottingham. This company took my 260 and refused to give my money back after 10 minutes. Stay well away from them disgusting
22 September 2026
Quick and easy
20 September 2026
Very Helpful and Understanding assitstance.Both the people I spoke to were really…
Both the people I spoke to were really helpful and sorted out my difficult problem expertly, efficiently and with understanding. I will look forward to using the spa voucher at a future point. Thank uou so much for your help.
17 September 2026
Helpful friendly staff member Katie who…
Helpful friendly staff member Katie, who made the booking process easy.
16 September 2026
A quick
A quick, easy way to give someone a worthwhile gift but still allowing them choice.
18 September 2026
Spa Seekers helped me find my way to a good dealAli
Ali , my booking assistant, has gone above and beyond to help me book a very special occasion for a diverse group with lots of different requirements ! It's a minefield out there and she has been a tremendous help.
17 September 2026
I booked a spa package in Wales
I booked a spa package in Wales. Per the email, I was supposed to contact the hotel directly. I contacted the hotel and left messages on their voicemail. Three times. I sent you three additional emails. No one has contacted me by email or phone. I am now requesting credit for services I never received.
19 September 2026
Reply from SpaSeekers.com
Hello Barbara,
Thank you for your feedback.
I’m very sorry that you had difficulty speaking with the venue directly, as advised in your booking confirmation, to confirm your experience.
I can see that one of our team members has since been able to address this and resolve the matter for you.
Thank you again for sharing your feedback. We would love the opportunity to put things right and help you book another experience when you’re ready.
Billie @SpaSeekers 💜
Very quick and easy
16 September 2026
Reply from SpaSeekers.com
Hi Loubelle,
Thank you for your lovely review!
We're glad you found your booking experience quick and easy!
We hope you have a fab spa experience and would love to welcome you back again soon!
Billie @ SpaSeekers💜
Reply from SpaSeekers.com
Hi Pio,
Thanks for your lovely review!
We're so glad you were able to get a good deal and you found the website easy to use!
We hope you had a fab spa experience and would love to welcome you back again soon!
Billie @ SpaSeekers💜
Great service over the phone
Great service over the phone. Billy was fantastic and helpful
19 September 2026
Reply from SpaSeekers.com
Hi Max,
Thanks so much for the lovely review! Great to hear everything was sorted quickly and easily for you.
We’d love to welcome you back for another spa experience soon!
Billie @SpaSeekers💜
Simple and efficient.
16 September 2026
Reply from SpaSeekers.com
Hi Justine,
Thank you for your lovely feedback!
We’re delighted to hear that you found the booking process simple and efficient. We really appreciate you taking the time to share your experience and hope to welcome you again soon!
Billie @SpaSeekers💜
Issue with gift voucher redemption…
Issue with gift voucher redemption dealt with quickly.
8 September 2026
Reply from SpaSeekers.com
Hi LEA,
Thanks for your lovely review!
We're so glad to hear that your issue was resolved with your voucher redemption and this was able to be done quickly!
We’d love to welcome you back for another spa experience soon!
Billie @SpaSeekers💜
We booked a spa day for 2 for a…
We booked a spa day for 2 for a Saturday that showed as available on your website only for us to get a phone call from the spa itself to say they were fully booked and we had to re arrange.
15 September 2026
Reply from SpaSeekers.com
Hi Jenna,
Thank you for taking the time to leave your review. We’re so sorry to read about your experience and completely understand how frustrating this must have been, especially after travelling.
This certainly isn’t the level of service we aim to provide. From what you’ve described, it appears that the spa’s availability may not have been updated correctly before accepting live bookings, resulting in a reservation being confirmed when the spa was unfortunately unable to accommodate it. While this is extremely rare, we completely appreciate how disappointing and inconvenient this must have been.
We’re glad to see that the venue was able to arrange an alternative and suitable date for you to attend your experience.
Once again, we’re very sorry for the inconvenience and disappointment caused, and we appreciate your understanding.
Thank you,
Billie @SpaSeekers 💜
Avoid i booked a spa day they took my…
Avoid i booked a spa day they took my money then said they dont do massages on Sunday even though it was conformed for sunday.then they asking for extra payment for the massage if I would of paid the extra they would of said they dont do massage on Sundays then said they can give refund but take £25 piund cancellation fee
18 September 2026
Five stars!
The booking process was quick and easy, and since I had to rebook due to issues at one spa, it was dealt with swiftly and smoothly. Really good service!
18 September 2026
Reply from SpaSeekers.com
Hi Charlie,
Thank you so much for your lovely review! We’re delighted to hear that your booking process was quick and easy, and that we were able to make the rebooking process as smooth and hassle-free as possible.
We’re especially pleased that you received the good service we aim to provide.
We look forward to helping you again in the future!
Billie @ SpaSeekers💜
Quick and easy booking exactly what I…
Quick and easy booking exactly what I wanted swift response in emails
17 September 2026
Reply from SpaSeekers.com
Hi TTay,
Thank you for your wonderful review!
We’re delighted to hear that the booking process was quick and easy and that our team responded promptly to your emails. It’s great to know we were able to provide exactly what you were looking for.
We look forward to welcoming you again soon!
Billie @ SpaSeekers💜
Easy to follow instructions to book our…
Easy to follow instructions to book our spa day.
14 September 2026
Reply from SpaSeekers.com
Hi Angie,
Thanks for your lovely review!
We're so glad to hear that you found it easy to book your spa day!
Have a fabulous time! We’d love to welcome you back for another spa experience soon!
Billie @SpaSeekers💜
Mix up with the on line booking
Mix up with the on line booking, my fault, so I had to phone them. Big thank you to Rebecca for her help and patience, she was a star.
17 September 2026
Reply from SpaSeekers.com
Hi Karen,
Thank you so much for your lovely review.
We're delighted to hear you had such a positive experience with Rebecca. We'll be sure to pass your kind words on to them, Rebecca be thrilled to know their care and dedication made such a difference!✨
We hope you have a wonderful, relaxing spa break, and when you're ready to plan your next escape, we'd love to help you again.
Billie @SpaSeekers 💜
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