SparksDirect Reviews 

180
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent customer service and great prices. I ordered 26 LED drivers as part of a complete upgrade from 20-year-old halogen spotlights to LED throughout our house. The prices were si... See more

Rated 1 out of 5 stars

Ordered 2 400w led dimmers, delivery was really quick, unfortunately the description was not correct on their website. It states 400w led dimmer but it actually only dims 120w. They emailed me saying... See more

Rated 5 out of 5 stars

We only ordered a light switch, but we were constantly appraised of the delivery status via text & email and it arrived at the house at exactly the time we had been told. I've never unwrapped such a w... See more

Company replied

Rated 1 out of 5 stars

Avoid by all means. They didn't want to return unused item a few days after purchase making excuse about not being able to test the gear, which was clearly unused. Beside, their pricing is way too h... See more

Company details

  1. Lighting Store

Written by the company

Sparks Direct - Lights Electrical Items Dimming Systems Switches and Sockets Fire and Security Heating and Ventilation lights, switches and sockets


Contact info

3.6

Average

TrustScore 3.5 out of 5

180 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(180)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Good & Efficient Service

The order arrive quickly, on the date that was promised and the package offered good protection so that the item arrived in good condition and was as described. I was very happy with the service. Thank you!

22 August 2015
Unprompted review
Rated 1 out of 5 stars

I will never will shop with sparks direct ever again

I went on the web site and selected what I wanted, 20 black plugs. The delivery came the next day but I receive 20 white plugs. I ring them up to say there has been a mistake. The reassure me they will put it right only to email me an hour later to say they don't do them in black despite them been advertised on the web site.

I needed the plugs urgently and have had to use them on a temporary basis until I can source the black ones elsewhere which means it's going to cost me twice as much as it should have. To say I am not happy is an understatement

16 August 2015
Unprompted review
SparksDirect logo

Reply from SparksDirect

Hi John, thank you for your online order with us. As per our phone and email conversation, we apologize for this inconvenience, and we offer to take everything back for a full refund to you, since we cannot source the black plugs. We have also updated our website and sent you the instructions for returning these items. We understand that this situation has caused you to be unhappy, and from our side we are doing our best to remedy this in the best way possible. Thank you.

Rated 5 out of 5 stars

Good value, good service

Products were good value, service was excellent. I changed my order from home delivery to collect from store after I had placed it - they were very helpful and immediately changed the order status and arranged for the refund of the delivery charge.

13 August 2015
Unprompted review
SparksDirect logo

Reply from SparksDirect

Many thanks for your online order and your kind comments.

Rated 5 out of 5 stars

Fast deilvery

Next day delivery of items ordered - just what you need form an electrical wholesaler

7 August 2015
Unprompted review
SparksDirect logo

Reply from SparksDirect

Indeed! Thank you for your feedback, sir.

Rated 5 out of 5 stars

Great Service

My order was a little unusual in that I required a very high percentage of intermediate switches - they phoned me two or three times, until they actually got a hold of me, to make sure my order was correct - that's never happened to me before. None of what I wanted was in stock, but they ordered it in and it was all on my doorstep within 72 hours - excellent service...

7 August 2015
Unprompted review
SparksDirect logo

Reply from SparksDirect

Hi Drew, thank you for your great review; we do our best to make our customers happy and deliver the items they need with the best customer service. Many thanks.

Rated 4 out of 5 stars

Doing well so far :-)

I've not yet had chance to have the lights that I purchased fitted but they look as advertised. The website works really well in terms of identifying appropriate bulbs for light fittings. What I have been sent fits together fine. Overall I'm impressed so far with the site and the service :-)

31 July 2015
Unprompted review
SparksDirect logo

Reply from SparksDirect

Hi Neil, thank you for your great review and comments regarding our website and our service. Your feedback means a great deal to us.

Rated 5 out of 5 stars

Best packaged delivery ever!

We only ordered a light switch, but we were constantly appraised of the delivery status via text & email and it arrived at the house at exactly the time we had been told. I've never unwrapped such a well packaged light switch, it was like pass the parcel! Protected in its box by miles of clingfilm, in another box packed with shredded paper and covered in clingfilm, in a delivery bag. Very quick, very professional, very protected product...

27 July 2015
Unprompted review
SparksDirect logo

Reply from SparksDirect

Hi Phil, the guys in the warehouse were happy to hear that this switch made it to you quickly and in a well-protected wrapping :) Many thanks for the great review.

Rated 5 out of 5 stars

Excellent service and the best price I could find

It's unusual to get the best price and then have it backed up by excellent customer service but that's what I got from Sparks, and that's why I was driven to write a review.
Nowhere else had stock of the lights I wanted. Sparks didn't either but called around and gave me a estimate of 1 week to get them to me. Everyone else said three weeks.

The lights came 2 days after placing the order!

Sparks also happened to be the cheapest price I found for the lights, so I really did not expect such fantastic performance.

Thanks a lot guys.

20 July 2015
Unprompted review
Rated 5 out of 5 stars

Superb service

My lamp base order was processed and dispatched with amazing speed and the packaging was amongst the best I've experienced with an online retailer. I'm very pleased and would definitely recommend/ use again.

13 July 2015
Unprompted review
Rated 5 out of 5 stars

Bathroom striplight

The packaging was amazing. Light unit arrived in mint condition, just need to fit in new bathroom. It looks very smart and will fit with other chrome fittings.

4 July 2015
Unprompted review

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