SparksDirect Reviews 

⭐⭐⭐⭐⭐

Excellent customer service and great prices.

I ordered 26 LED drivers as part of a complete upgrade from 20-year-old halogen spotlights to LED throughout our house. The prices were significantly better than elsewhere, and although the items had to be ordered from their supplier, the communication was clear and delivery was smooth.

When we realised we needed a few additional drivers to complete the project, Akil and the team were incredibly helpful and made the whole process easy.

It's refreshing to deal with a company that answers the phone, communicates clearly and genuinely looks after its customers. I wouldn't hesitate to buy from SparksDirect again.

Ordered a set of downlights from Sparks Direct on a Sunday and thought everything was fine - order confirmed, payment taken, no issues. Then two days later I receive an email saying the order has been cancelled because “some of the prices of the items on this order were wrong”.

Honestly, this is incredibly unprofessional and disappointing. Pricing errors are an internal issue and should not simply become the customer’s problem after the order has already been accepted. If a company lists products publicly on their website, takes payment, and confirms the order, customers should be able to trust that the business will honour it.

What makes it worse is the lack of accountability. There was no real attempt to resolve the situation, no goodwill gesture, and no effort to maintain customer confidence - just a cancellation email after wasting my time.

Mistakes happen, but how a company handles them says everything. In this case, Sparks Direct handled it poorly and it has completely put me off ordering from them again. Very disappointing experience overall.

**Update to the companys response:**

Thank you for your response, but I feel it is important to correct a couple of points because your reply gives a misleading impression of what actually happened.

Firstly, you have stated that the downlights were listed at £0.12 each. That is not what my order confirmation shows. My original order, Order 118074, clearly shows the Astro Minima downlights priced at £1.05 each, not £0.12 each. That is a significant difference, and I find it concerning that your public response contains an inaccurate figure which makes the pricing error look far more extreme than it actually appeared to me as a customer.

Secondly, while you mention that you offered me a goodwill discount, the reality is that the offer was £10.00 + VAT per downlight. The current online price is £11.05 + VAT, so the “special discount” was only £1.05 per downlight. For 50 units, that is a saving of £52.50 ex VAT compared with the current online price. However, compared with my original confirmed order price of £1.05 each, your offer was still £8.95 more per downlight, increasing the total from £52.50 ex VAT to £500 ex VAT for the downlights alone.

So I do not think it is fair to present this as though a meaningful alternative was offered. The order was cancelled because of your website pricing issue, and the replacement offer was still almost ten times the price I had originally ordered at.

What concerns me most is not just the cancellation itself, but the way this has been presented afterwards. Your public reply suggests the item was listed at £0.12, which my order confirmation does not support, and it also implies that a substantial goodwill gesture was made, when in reality the discount was very small compared with the price increase from the original order.

I understand that pricing errors can happen, but I do not think it is acceptable to publicly describe the situation in a way that does not accurately reflect the order confirmation or the figures involved.

There was a bit of a wait before the product was despatched/ delivered which I understand was because the product was pretty much made to order. But communication was fairly timely and I’m very pleased with the item now that it has arrived (linen braided extension lead). Lovely! recommend this business.

Wow!!! What a fantastic experience . Fantastic products, fantastic prices and unbelievably fast service. Very very impressed. Will deffinatey be using this company again.
Well done sparks. Simply excellent.

Kevin is amazing. Very quick replying to my emails offering advice about the correct case for my product dispatched the same day and arrived in 2 days woth a a lovely touch in the box on arrival aswell. Could not ask for better service!

Awful company. They don’t update their website so items you order may no be in stock. Then get an email after ordering saying items out of stock will be sent in 5 to 7 days, that doesn’t happen. Then get another email with a Royal Mail tracking number quickly followed by another email telling you to ignore the previous email. Then they more emails for an update. Learn from my experience and shop elsewhere because these could not organise a pee up in a brewery.

Ordered 2 400w led dimmers, delivery was really quick, unfortunately the description was not correct on their website. It states 400w led dimmer but it actually only dims 120w. They emailed me saying "400W actually refers to the 12V halogen lamps; this dimmer can take only up to 120W max. 10 LED lamps" sparks electrical admited this and said they would change the description. This was not my fault which ended up me paying for delivery and the cost to return the items which to me wasn't fair. I'll never use these again.

Ordered an item showing "in stock" on their website, only to receive an email next morning to tell me the order has been cancelled, because the item is out of stock!

Beware their returns policy. Unlike other wholesalers, these guys will not accept the return of unused RCBOs. Nowhere on the RCBO product page does it state this, you need to go hunting through their terms and conditions to read this blanket catch-all statement:
"...nor can we take back any electronic items or items that are clearly marked as non-returnable...".

They claim they are unable to test them so cannot accept them as a return but multiple other wholesalers have confirmed they are able to accept returns.

Edit: To clarify, I was never advised at the time of purchase that the items were unreturnable, nor does it state this anywhere on the receipt. Judging by other reviews this business seems to make an concerted effort to prevent customers making returns and are more than happy to double down on bad policy.

Ordered two items. Neither worked when they arrived. Won’t refund. Won’t be using them again.

Sent back two double sockets 2 months ago using the proper procedure via their returns numbers and they have just completely ignored me ever since. Not a lot of money involved but so so frustrating. Appalling way to run a business, buy from them at your peril, you have been warned.

Really helpful and friendly staff who assisted me in carrying everything to the car. Great customer service!

Brilliant service. I ordered MK grid switches, had a call this morning asking if I was surface or recess mounting the switch as I had ordered the wrong box. It was no trouble to swap the box for the correct one. Not many firms would have taken the time to call and ask. Thank you.

I ordered a shaver light 3 months ago. Due to delay in bathroom renovation it has only just been fitted, and we found it was faulty. I emailed, the first email appeared to go astray, so a week later I rang them, at their request resent the email, got a reply the same day and a replacement (which works fine) the following day. Excellent customer service!

Avoid by all means. They didn't want to return unused item a few days after purchase making excuse about not being able to test the gear, which was clearly unused. Beside, their pricing is way too high and not competitive. Customer service zero points.
There are many better priced shops around with friendly service and healthy vibe
👎👎👎👎👎

Rubbish customer service from Sparks after I made an order online and they cancelled because they made a mistake with their website pricing! Rude call from Stefan and would never use again! WOULDN'T RECOMMEND!

Ordered some grid switches that I couldn't find in stock anywhere else, dispatched quickly, arrived quickly, sensibly priced and sensibly packaged. Couldn't ask for more.

Good prices, fast delivery plus great customer services.

I ordered 6 items last week from this online company, only to find they cancelled my order without notification. No phone call, no correspondence - its been a really frustrating experience and they will not reinstate my order over the phone and insist I go back and re-order again.

I am very impressed with the online customer service I received from Sparks Direct. I had many questions about what I needed, and the person with whom I was chatting online was patient, friendly and extremely helpful. I found exactly what I needed and I am very grateful for their time and top-notch assistance.