Once you know how to use their services it works perfect and the few times I had to ask something it was a person who answer the phone!!! No millions of options, just wait less than a minute and someo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had the best experience of customer service with Hafsa just now. She is very polite, helpful and professional although she is new to Spareroom . Not only she is helpful but i can feel her kindness i... See more
Everything about this company is good. It's carefully monitored, easy to use, gets results every time (well certainly for us) and should you ever have a query or a little hiccough which is rare, the... See more
Posted on Wednesday evening. Response Thursday morning. Agreed let for the following Monday. The site is great for tailoring how you want the let to work for you, so the client doesn't have to waste... See more
Company details
Written by the company
Find a flatshare or flatmate fast! 1000s of rooms for rent in flatshares across London, Manchester, Birmingham, Bristol, Leeds, Edinburgh, Glasgow and the rest of the UK. Advertise for free!
Contact info
21 Market Place, SK1 1EU, Stockport, United Kingdom
- 0161 768 1162
- customerservices@spareroom.co.uk
- www.spareroom.co.uk
4.7
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful service.i have been with…
Very helpful service.i have been with spare room for many years. It's the basis of my own business and service has always been prompt and supportive
10 July 2026
Extremely understanding and helpful…
Extremely understanding and helpful resolving our enquiry
10 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Improving the response
For some reason my advert did not attract as big a response as normal. I messaged those whose ads you forwarded to me but many of them were time wasters.Took 5 weeks to find someone suitable.
I will need to improve my ads. I’ve taken video clips but found them difficult to upload. Need to research that.
9 July 2026
Reply from SpareRoom
Hi Mike, thank you for your feedback. We're sorry to hear this! We'd certainly like to help you to get the most out of your account and time on SpareRoom.co.uk.
If you've not done so already, please get in touch with our Customer Service Team using customerservices@spareroom.co.uk, and they'll be happy to assist with your video upload and give tips/advice to help with your advertising! They're available 7 days a week.
Best wishes,
The SpareRoom Team
Happy bcos it was very easy to upgrade
9 July 2026
Rebecca is amazing! Fabulous customer service.
I posted a room in my property, and after a message saying it had gone "live" the room still didn't appear on the site. After speaking to Rebecca on the chat feature I was assured it was being looked into. She kept me informed, explained the situation, kept me up to date, and managed to resolve the issue efficiently, quickly and professionally, whilst being friendly and approachable. Absolutely 5* for this lady! Thank you Rebecca!
8 July 2026
Customer Service Person
Customer Service Person - Fran was most helpful and dealt with my concerns with great efficiency. Thank you.
8 July 2026
Staff are brilliant
Staff are brilliant - helpful, intelligent, polite and most of all - they're actually HUMAN!
8 July 2026
My enquiry was resolved efficiently
My enquiry was resolved efficiently, I have no complaints about SpareRoom
7 July 2026
Polite and efficient.
7 July 2026
Rebbeca talked me through incredibly…
Rebbeca talked me through incredibly patiently and kindly, and it was SO good to be able to speak to a human being. She is a credit to the company.
6 July 2026
Prompt response to my call
Prompt response to my call. A cheerful and helpful staff. I am happy with her response to my enquiry.
6 July 2026
Well I am new to this so I am still…
Well I am new to this so I am still learning how to compile an advert but I shall use spare room again when my room becomes available as the process is relatively easy. Thank you. MC.
6 July 2026
Very Professional
I have found SpareRoom support to be excellent, I accidentally put 2 of the same adverts on the site and Ziad sorted it all out for me in a very quick time and to my full satisfaction. SpareRoom is very good but you have to ensure you get the right tenant who is respectful of your property, clean and tidy. Great site site I have used it on a number of occasions, thanks guys.
5 July 2026
In worked out well
4 July 2026
It is a great platform to find tenants
It is a great platform and i always get a good result of finding the right tenant. Great service and even when you call customer service, very helpful staff.
4 July 2026
Was really speedy.
Was really speedy.
When placed our ad and once published we had a viewing, signed contract and deposits paid in under 24 hours.
4 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.