Once you know how to use their services it works perfect and the few times I had to ask something it was a person who answer the phone!!! No millions of options, just wait less than a minute and someo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had the best experience of customer service with Hafsa just now. She is very polite, helpful and professional although she is new to Spareroom . Not only she is helpful but i can feel her kindness i... See more
Everything about this company is good. It's carefully monitored, easy to use, gets results every time (well certainly for us) and should you ever have a query or a little hiccough which is rare, the... See more
Posted on Wednesday evening. Response Thursday morning. Agreed let for the following Monday. The site is great for tailoring how you want the let to work for you, so the client doesn't have to waste... See more
Company details
Written by the company
Find a flatshare or flatmate fast! 1000s of rooms for rent in flatshares across London, Manchester, Birmingham, Bristol, Leeds, Edinburgh, Glasgow and the rest of the UK. Advertise for free!
Contact info
21 Market Place, SK1 1EU, Stockport, United Kingdom
- 0161 768 1162
- customerservices@spareroom.co.uk
- www.spareroom.co.uk
4.7
Excellent
21K reviews
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Great contact and help
17 July 2026
Great experience with Rebecca
Great experience with Rebecca - NO stress, excellent customer service and now I RELAAAAAAX!
12 July 2026
Helped me find a lodger quickly 🏡🔑…
Helped me find a lodger quickly 🏡🔑 Happy and 100% recommended.
17 July 2026
Very friendly and helpful advise.
17 July 2026
Every member of staff I have spoken to…
Every member of staff I have spoken to at Spareroom , has been really helpful, customer service is always good.
17 July 2026
She was very patient in the face of my…
She was very patient in the face of my technological limitations and confusion!
14 July 2026
I had a very positive experience using…
I had a very positive experience using SpareRoom to find a lodger. The website was easy to use, and I was able to advertise my room quickly and communicate with potential lodgers through the platform.
I received a good number of enquiries and was able to find a suitable tenant in a relatively short time. The search filters and messaging system made the whole process straightforward and efficient.
Overall, I found SpareRoom to be a reliable and helpful service, and I would happily recommend it to anyone looking for a lodger or a room in the UK. Thank you for providing such a useful platform!
16 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I'm getting know we're with your…
I'm getting know we're with your company im so unwell im only looking for a room for a mth stay in southshields it's my 70th bday and im desperate to get some where in southshieldss £350 ton£400pcm
15 July 2026
Reply from SpareRoom
Hi Sandra,
Thank you for your feedback. Based on your review and the description in your current wanted ad, it sounds like you may be looking for an event space for a party rather than a residential let.
At SpareRoom, we provide advertising space solely for people looking for or offering residential lets.
Please get in touch with our Customer Service Team on 0161 768 1162 or by emailing customerservices@spareroom.co.uk . We’d like to make sure you’re looking for a residential let and not an event space so we can best support you.
Best wishes,
The SpareRoom Team
Francesca
Francesca, as with her colleagues to whom I’ve talked previously, was exceptionally professional, helpful and friendly.
15 July 2026
Outstanding prompt to the point timely…
Outstanding prompt to the point timely response and solution.
A rare thing in modern e-commerce times.
I never leave reviews but was too impressed on this occasion.
Great service from spare room not having a no-reply email which the majority of e-platforms hide behind!
Great service from Ziad a credit to your business. If all your staff don't have this level of prompt no nonsense capability Ziad should be training and managing them!
15 July 2026
Noah talked me through my options
Noah talked me through my options, explained everything in great detail and I was fully at ease with all his instructions about how to proceed. Great experience. Cavan
15 July 2026
It works as it should.
14 July 2026
I had a great experience with the…
I had a great experience with the SpareRoom customer service Abel. He was friendly, professional, and responded quickly to my enquiry. He listened carefully to my concerns, explained everything clearly, and resolved my issue efficiently. It’s refreshing to receive such excellent support. Thank you for providing outstanding customer service—I really appreciate your help and would happily recommend SpareRoom to others.
13 July 2026
Great service
Great service! Found x 2 tenants within 1 month. Did pay for the extra visability but worth it!
13 July 2026
Great customer services
The response from Daniel regarding an issue with my ad was fantastic, very helpful.
13 July 2026
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