We had an issue with an old order and extended warranty. Lucas at Span was incredibly helpful in getting the matter resolved and definitely deserves ten out of ten Nigel
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A truly incredible experience. Somewhat felt like I have my own IT support around the corner. At 09.00am I had a failed drive on my NAS and by 12.30 this was replaced with a brand new. Lucas... See more
Company replied
Due to my old QNAP NAS drive not working I needed to get my old drive repaired or purchase a new drive. I emailed SPAN, supplier of the original NAS drive, asking what my options were regarding eith... See more
Company replied
Ordered a Qnap TVS-872 NAS with 8X Seagate HDD and 2 Seagate SSDs. It was sitting on my desk in Ireland by Wednesday morning with disks fully installed and configured. I immediately had a sup... See more
Company replied
Company details
Information provided by various external sources
Based in London, UK, we have been supplying data storage hardware & software worldwide since 1994. Our technical advisors can help you choose the right solution for your needs, and look after you if things go wrong. If you're looking for hard drives, cables, enclosures, NAS storage, RAID servers, SAN setups, or anything in between, give us a call !
Contact info
Unit 19, Red Lion Business Centre, KT6 7QD, Surbiton
- 020 8288 8555
- sales@span.com
- www.span.com
Synology DS720+
Have deliberated about the new NAS for a while - and where to get it from - finally ordered a replacement DS720+ from Span to replace my ageing DS211J. Pre-order support albeit on screen chat helpful, as are the YouTube videos, ordering was easy - but you have to watch the hard drive prices - they seem to fluctuate more than the exchange rate does - DS720 arrived safely and well packaged - and configured as I asked - started to wonder how I would log into the system as it was not obvious where the logon details were - I checked inside the synology box - nothing - only to discover it was documented in the delivery note etc inside the outer shipping box - which I had not checked fully. System is up and running - still tweaking the configuration but happy! One interesting point the migration assistant does not support the DS211J so I have had to restore the data from backups and configuration from config backups - thanks Synology!!! - you nearly lost me to QNAP - Yes I could have moved hard drives from the 211J to the 720+ but why start messing extracting hard disks from their cabinets - especially when SPAN had done such a good job setting it up.
Sadly they appear to have stopped trading - no website - updated information April 2025!
9 December 2020
Reply from SPAN.COM
Thank you, Stephen, for such a detailed and positive review of the services at SPAN.COM, as well as sharing that little nugget of information on the DS211J - every day is a school day! Thank you for choosing SPAN.COM and we hope you have an excellent weekend.
No point paying for Saturday Delivery
I ordered my Synology NAS early on Friday morning, and paid extra for Saturday delivery. Confirmation email received. Waited for my delivery details, and nothing happened. Waited all weekend, and rang on Monday morning to find out what had happened. Guy on the phone seemed clueless as to what had occurred. Whilst on the phone with him I got a shipping confirmation email - for next day delivery (so thus would be Tuesday). I pointed out that I had paid for the weekend delivery, he said it would be refunded. At the time of writing, it has not. To add insult to injury, worldspan’s chosen courier DPD took two days to deliver a next day parcel. Their excuse was they couldn’t find the package in the Van.
9 December 2020
Reply from SPAN.COM
Thank you for your review of us Pauline and for sharing the issues you encountered. I will look into this further for you, but it looks like we could have done this one better. Currently, our working practices have been on indefinite adjustment during the on going pandemic (this is no excuse) and because of this, the overwhelming logistics of the previous Black Friday and Cyber Monday orders pushed our respective teams. The result is simply that the individual order handling process, already elongated, caused your order to be processed later than we normally would. We hold our hands up on this and appreciate your honest review and have also passed along an enquiry about your delivery refund. Regarding DPD, we regularly review our couriers of choice and it is ALWAYS important that we know when couriers are not living up to their promises. Thank you for choosing SPAN.COM and I hope this does not dissuade you from choosing us in 2021. Have a lovely weekend.
Great doing business with Span.com
Great doing business with Span.com, People with knowledge and speed of build and the delivery. Also very good after sales help
8 December 2020
Reply from SPAN.COM
Thank you for the 5/5 review, as well as for letting us know what parts of our business stood out for you. Always good to know we are getting it right, thanks to feedback like yours. Have a lovely weekend.
Good product at good price
Good product at good price. Tailored configuration that maintain the guarantee. Delivered before scheduled. In summary: perfect purchase decision.
8 December 2020
Reply from SPAN.COM
Thank you for the great review Jose and for highlighting what parts of your order with SPAN.COM stood out for you - genuinely appreciated. Have a lovely weekend.
Great service
8 December 2020
Reply from SPAN.COM
Thank you for the full score review Karen, have a lovely weeekend.
Excellent service
Excellent service DS920+ arrived promptly although they couldn’t match WD deal on disks
8 December 2020
Reply from SPAN.COM
Thank you for your review Duncan and for choosing to order your Synology DS920+ NAS Drive from SPAN - It's an excellent device and finds a very good hardware vs software balance - we have lots of tutorials on making the most of this unit, so we hope it serves you well. Regarding the WD hard drive pricing, we appreciate that on some items we may seem a pinch higher in price, but that is because we want to provide solutions, not just sell products and our business provides tutorials, full build and test services, pre and post-sales inclusive tech support, warranty support and more. We know this means occasionally our prices will not be as low as more generalized eShops, but we want to ensure our customers get it right, the first time. Be sure to take advantage of our services if you need them and please do choose SPAN in 2021 for any further storage needs. Have a lovely week.
Good price and came with hard drives pre-installed as requested
Happy - was a good price (about the only non-A*** site that has them), and the hard drives came pre-installed with my requested RAID 1 in the NAS I bought, perfect.
A small notes: when I went to log-in for the first time the default admin password didn't work, so I had to find out that you needed to press the reset button on the back to reset network configurations.
7 December 2020
Reply from SPAN.COM
Thank you for the full score review Dan, as well as for your positive comments on our free build and test services and the feedback on the way we provide security information on a new solution. We are looking into this and are constantly reviewing how we dispatch the solution and it's login credentials. Typically found on the packaging documentation, we are finding that this might not be the optimal way to do this (we have tried email previously, but aggressive inbox filters have resulted in some users being frustrated). We are constantly reviewing this and genuinely welcome the feedback we have from customers like yourself, so we can adapt as requires do! Thank you for choosing SPAN.COM and have a lovely week.
service was great upgraded my new qnap…
service was great upgraded my new qnap nas.
chris.
7 December 2020
Reply from SPAN.COM
Thank you for the 5/5 review and for choosing us when upgrading your storage solution - great to hear we are still getting it right and hope you visit us again in the future. Have a lovely week.
Decent prices and faultless service
Good choice of NAS products. I've watched a lot of Robbie's Youtube videos and had no problems finding what I wanted. I asked about a particular product recommendation by email and got an answer within an hour. Decent prices and faultless service. Just watch the order process - I came out of a page, lost my basket, ordered it again and ended up with 2 of that item, I didn't realise until I got my order (I should have read the confirmation). It saves items even when you back out a page.
5 December 2020
Reply from SPAN.COM
Thank you for the 5 star review and for highlighting how our online videos were able to help you find the right solution for you. After your feedback, we re-visited our checkout and saw how the incident may well have occurred, and have since closed it. Thank you for the feedback and for helping us be the best we can be. Thank you for choosing SPAN for your storage needs.
First time to try span.com.
I bought products from span.com as a first time costumer. Even though, I made a mistake in the order, Lucas Okrasiak was really helpful to correct it. He manage to get the right items with a professional packaging and shipping in a timely manner.
Would I recommend span.com for others?
For sure I will.
Thank you Lucas and thank you span.com.
5 December 2020
Unprompted review
Reply from SPAN.COM
Thank you for that tremendous vote of confidence Mohammed, as well as for highlighting how much our sales and support team were there for you throughout the order process. It is always great to hear that we are still performing to the best of our abilities in customer service. Thank you for choosing SPAN.COM and have a lovely week.
First NAS
Everything perfect! Great personal attention, solved any doubts I had. Also fast and reliable international delivery (EU).
Many thanks for making it easy!
5 December 2020
Reply from SPAN.COM
Thank you for the five star review Elmero and for highlighting our attention to you and any concerns or doubts you had in your solution's suitability. We are glad we made it so easy for you. Take care and have a lovely week.
Purchased QNAP 453D
Purchased QNAP 453D - excellent price, set up thoroughly and delivered quickly. Excellent service.
5 December 2020
Reply from SPAN.COM
Thank you for the full score rview CJ and for purchasing your brand new QNAP NAS with us. It's good to know that we are still getting it right after almost 30 years in the data storage business! Have a lovely week.
Qnap Nas from SPAN.COM
I bought a Qnap Nas from SPAN.COM with Ram upgrade and hard drives. Excellent service. Immediate response to emails and excellent support.
The order arrived on time, was well packaged and exactly as ordered. Everything was great, My thanks to Lucus for his help and polite assistance.
Fast and great service, highly recommended.
4 December 2020
Reply from SPAN.COM
Thank you for the 5 star review Ali and for highlighting what parts of your order with SPAN stood out for you. We always like to hear that we get it right and it is also great to hear that our free build and test services are still very much in demand. Thank you for choosing SPAN.COM in 2020.
Excellent Service
Paywand was knowledgable and quick to respond to emails. He even offered an unsolicited discount.
4 December 2020
Reply from SPAN.COM
Thank you for your full score review and for your kind words. We like to think we are better than the average box shifter, and feedback like yours helps us keep our standards up! Thank you for choosing SPAN.COM
Synology DS220+…
I was unsure about the Synology DS220+ in terms of it's noise level, so I contacted Span and asked a few questions. All I can say is that I experienced outstanding customer service and I’m really pleased I chose the DS220+, it seems to be perfect for what I want. Delivery was next day even though the order was placed after the cut off time and the price was very competitive.
4 December 2020
Unprompted review
Reply from SPAN.COM
Thank you for the full score review Adrian and for highlighting the positive experiences you had with our pre-sales support teams. This is all very much part of why other buyers choose us for their data storage needs and are glad that it still continues to impress. Thank you for choosing SPAN.COM and for ordering your Synology DS220+ with us. Take care and stay safe.
Reply from SPAN.COM
Thanks for your feedback Daniel and for choosing SPAN.COM for your order. We are constantly reviewing our leadtimes and working with our brands to get these reduced as much as possible. In some cases, this is much harder to control and in orders that involve rather cutting edge specialist storage items such as yours, the point of delay falls on the manufacturer and it's production line. Please rest assured that we are constantly monitoring made-to-order and/or specialist hardware requirements such as yours and ensure lead times are as short as humanly possible. Likewise, we will always inform a customer of the lead time if it seems unusually long in advance of their order and any payments, as we want to ensure satisfaction. Thank you for giving us the opportunity to highlight this commitment and we are genuinely grateful for any and all feedback. Thank you for choosing SPAN in 2020 and we hope this continues into 2021. Take care and stay safe.
Excellent Service, wonderful and knowledge people. Your needs are safe in their hands
The website was well laid out and provided clear information on the available options within my budget. There is even a chance to speak to staff members to help you confirm you needs. Once my order was placed and I had questions or concerns the Span.com representative handling my order Lucas Okrasiak literally held my hand through the process and explained everything without once making me feel like I was annoying him or pestering him (I'm sure some were very basic process/procedure questions). I'd have to say hats off to Span and Lucas who is an excellent contact for first time customers. I am looking forwards to return to Span when I have further NAS/Storage needs as their knowledge is excellent and they know the value of making a customer feeling appreciated :)
2 December 2020
Reply from SPAN.COM
Thank you for your detailed and hugely positive review. Needless to say, your comments have been passed to the relevant parties, but also we want to highlight that it is reviews like yours that solidify our commitment to our support services. We have always included free pre and post-sales tech support, as well as inclusive build and test services of all populated solutions - we do this so that we KNOW the solution will do what it promises, but also so when it arrives, it will work straight out of the box! Your queries were welcome and answering them only helps us feel confident that the solution we recommend is the right one for the problem. Thank for your choosing SPAN.COM in 2020.
Really good service
Really good service, especially when Lucas noticed my ordering cock-up and allowed me to correct it. The NAS was with me the following day.
I prefer to buy from a smaller specialist than the Amazons of this world whenever I can.
2 December 2020
Reply from SPAN.COM
Thank you for, not only the 5-star review, but for choosing us over the behemoth that is Amazon. We like to think we are more than just 'box shifters' and that we are specialist in all kinds of data storage, but not at the expense of customer service and support. So reviews like yours really do help us know we are still getting it right. Thank you for buying from SPAN in 2020.
Kept me informed of the status of…
Kept me informed of the status of order, was cheap and arrived on time, What more can I say, will be using them again,
1 December 2020
Reply from SPAN.COM
Thank you for the full score review Chris and for the vote of confidence in our business, thanks for choosing SPAN.COM.
Excellent service
Excellent service. Immediate response to emails and excellent support. Thanks
Radju Marija Malta
1 December 2020
Reply from SPAN.COM
Thank you for your 5/5 review Radju and for highlighting what parts of the order stood out for you. Be sure to contact us if you need any further pointers and take advantage of our free post-sales tech support. Thank you for choosing SPAN.COM.
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