Southwest Motor Company Reviews 

51
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Fantastic service from Southwest Motors. Our 10+ year-old car developed a worrying noise, which turned out to be the air conditioning unit. They diagnosed and repaired it quickly and efficiently, an... See more

Rated 5 out of 5 stars

I can only say great things about the Southwest motor company team. The service throughout was high quality as was my car. Excellent range of high quality cars. My car was fully valeted, serviced and... See more

Company replied

Rated 5 out of 5 stars

I would have no reservations recommending the South West Motor Company to anyone. From my first initial phone conversation to collection, the whole process was smooth and painless. The car I pu... See more

Company replied

Rated 5 out of 5 stars

Great service from the team here at south west motor company , from the first enquiry to the deal done. From emails requesting more info, phone call asking stuff and was never a problem , returne... See more

Company replied

Company details

  1. Motor Vehicle Dealer

Written by the company

Welcome to Southwest Motor Company offer a wide range of quality cars at affordable prices from our state-of-the-art facility in Tavistock on the Devon/Cornwall border. Over 24 years experience in selling quality used cars with a professional service, based in Tavistock on the Devon/Cornwall border. We strive to go that extra mile to make buying cars a more friendly and enjoyable experience for all of our customers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

51 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(51)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We are delighted with the service we…

We are delighted with the service we received from Dale when purchasing our Jeep Grand Cherokee Overland. As promised the vehicle is in immaculate condition and goes beautifully. It’s an absolute pleasure to own and drive. Thanks again Dale, great dealing with you

1 December 2022
Unprompted review
Southwest Motor Company logo

Reply from Southwest Motor Company

Thank you for your lovely review!

Rated 4 out of 5 stars

Bought a car from the team at southwest…

Bought a car from the team at southwest motor company car was ready when they said it would be and the service was very good…. Any problems with the vehicle was sorted and rectified very quickly. Friendly helpful team all in all thanks again guys 😊

14 December 2022
Unprompted review
Southwest Motor Company logo

Reply from Southwest Motor Company

thanks for the lovely review!

Rated 5 out of 5 stars

Excellent Dealership

I would Highly recommend this Dealership. They have a great selection of quality cars and well equipped workshop. Dale is very knowledgeable about all things motor vehicle related. He gave good advice and there was no pressure to buy. The after sales service I have received has been excellent. A great team of friendly people! I am a very happy customer

9 December 2022
Unprompted review
Southwest Motor Company logo

Reply from Southwest Motor Company

thanks for the lovely review!

Rated 1 out of 5 stars

DO NOT BUY From this company

DO NOT BUY From this company. Worst experience ever paid £8k for a heap of junk and they just give excuse after excuse. Did repair one fault but they claimed thru warranty I had to pay 3rd party for other repair. Wish I had read previous reviews before going there!! Rogue dealer

1 September 2022
Unprompted review
Rated 1 out of 5 stars

🚨 We purchased a vehicle from this…

🚨 We purchased a vehicle from this “car dealership” previously been involved in an accident never informed us . This only came to light after the engine failed in the vehicle & 3rd party was stripping it down for inspection and half the front end had been bodged on this 10k vehicle is now scrap this company will not respond to us now . Please avoid at all costs 🚨

8 August 2022
Unprompted review
Southwest Motor Company logo

Reply from Southwest Motor Company

Sorry to hear about your experience! However this review is not based on a transaction with our company. We do not, and never have dealt with vehicles thathve been involved in an accident.... this is also backed up by the clear HPI reports on all our vehicle. We also have no record of you at all.
If you you kindly review the correct company, that would be brilliant.
Please get in touch if we can ever help you in the search for a good quality vehicle.
Kind regards
The Team @ Southwest Motor Company

Rated 5 out of 5 stars

Best in the southwest!!

I have purchased a car from these guys and the service was top notch I've used them since for servicing & repairs on our other car good value excellent customer service Scott and his team bend over backwards to help you. Was a customer when they were in Saltash they have been that good I travel to tavistock now if I need mot or service keep up the good work guys

1 July 2022
Unprompted review
Southwest Motor Company logo

Reply from Southwest Motor Company

thanks for the lovely review!

Rated 5 out of 5 stars

Highly recommended this company

Highly recommended this company. As I am a women with know knowledge of vechiles. Southwest motor company went above and beyond with all the relevant information that I needed when purchasing a car from them. The service was friendly, honest and customer care was outstanding.

1 July 2022
Unprompted review
Southwest Motor Company logo

Reply from Southwest Motor Company

Thanks for the great review!!

Rated 1 out of 5 stars

Terrible service

Only giving one star because i cant give zero! This has to be the worst company with the worst customer service ever! never repaired the fault I had at purchase and once the warranty ran out they refused to deal with it even though it hadn't ever been fixed! I reported faults to them during the warranty period to be fobbed off with pathetic lies about loose bolts (obviously don't inspect vehicles before they sell them) to which after independently being Inspected they still never admitted the faults existed. They put an mot on the car that was clearly dodgy as the reported faults would have been MOT failures if done properly!! Even after multiple emails and attempts to get them to sort out the problems they have flat refused and not even offered any form of compensation for the fact i have had to pay for repairs that should've been fixed under warranty. We will never buy another vehicle from this backstreet poor excuse of a dealer!!

16 June 2022
Unprompted review
Southwest Motor Company logo

Reply from Southwest Motor Company

hello Paul,
Incredibly sorry you felt the need to leave us a 1-star review. When you reported your fault, we went out of our way to drive a courtesy car to your address and collect your vehicle so as to cause you minimal inconvenience and to ensure you and your family were not without transport.
the fault was rectified and returned to you. You thanked us for this service.
We were then contacted again about a noise you had noticed in your vehicle. We again came to you with a courtesy car and collected your vehicle for repair. Upton inspection in our workshop, the noise was found to be a metal dog bowl that was placed under the boot floor. Once removed, the vehicle was returned to you and all was happy.
We are sorry your vehicle developed an issue at a later date outside of the warranty period. We do encourage all our customers to take out an extended warranty to avoid any unanticipated repair costs in the future. You did not wish to do this.
we wish you and your family all the best for the future.
Kind regards
The Team @ Southwest Motor Company

Rated 1 out of 5 stars

Very poor company to buy a car from

Very poor company to buy a car from, alright till they have got your money then they just clamp down and to try to get them to do anything is a waste of time. In this day and age when trust is of paramount importance, this company falls so far short of the mark. I would suggest you look elsewhere for a car, don't trust these people, they will not help you out, it seems its just the money they are after, not customer care. Finally got back to me after 3+years, and conveintly cannot find fe on their system... Just get worse and worse. Very Poor

5 April 2021
Unprompted review
Southwest Motor Company logo

Reply from Southwest Motor Company

it's a shame to have received this one-star review. from the information we have, we are unable to find any record of you on our systems.
Do get in touch if there is anything we can do to help in the future.

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