I have used South Downs bikes a number of times from buying riding gear to having full bikes built up. They have an Incredibly hard working team. Going above and beyond for me on more than 1 occasion... See more
Company replied
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Review summary
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Having bought and currently having my bike serviced there i am more than happy to continue taking my bike back...friendly , helpful and prompt service i will not go anywhere else and i live in Worthin... See more
Martin and the team at South Downs Bikes provided excellent service. I ordered a Cube bike from them and they arranged specialist delivery to me in the north west (Cheshire) for no additional charge!... See more
Company replied
This is the first time I have used South Downs Bikes and won’t be the last.Bought some tools and a base layer garment which was actually out of stock! That was not a problem and was informed of a date... See more
Company details
Written by the company
South Downs Bikes offer a wide range of bikes(Specialized, Trek, Cube, Brompton), clothing and accessories from leading cycling brands. Shop our range today.
Contact info
West Street 28, RH20 4EE, Storrington, United Kingdom
- 01903 745534
- online@southdownsbikes.com
- www.southdownsbikes.com
4.6
Excellent
220 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 48 hours
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Reply from South Downs Bikes
Hi there,
Thanks for your review! We’re glad to hear your order process was smooth and that your item arrived quickly. We look forward to helping you again soon.
— The South Downs Bikes Team
Don’t ask me to review an order I’ve not received!
How can I give a review my order never turned up and south down bikes haven’t responded to me.
20 July 2025
Reply from South Downs Bikes
Hi Callum
Sorry for the trouble earlier — we’re glad our team was able to resolve this with you. Thanks for your patience.
South Downs Bikes Team
Excellent knowledgeable service
9 July 2025
Reply from South Downs Bikes
Hi there
Thank you for your kind words! We’re so pleased you found our service helpful and knowledgeable. We look forward to seeing you again soon.
South Downs Bikes Team
USE stem
Very competitive price (cheapest I could find) and very quickly delivered, website easy to use too.
2 July 2025
Reply from South Downs Bikes
Hi William
Thank you for the great feedback! We’re glad you found our prices competitive, the website easy to use, and your order arrived quickly. Enjoy your new stem, and we hope to see you again soon.
South Downs Bikes Team
Reply from South Downs Bikes
Hi Paul
Thank you for your lovely feedback! We’re delighted you found our team friendly and knowledgeable — we’ll be sure to share your comments with them. We look forward to welcoming you back soon.
South Downs Bikes Team
Reply from South Downs Bikes
Hi, Thank you for the review! and we are glad that you liked our service.
SDB have been amazing over the years!!
I've now bought three bikes from SDB and every time I've visited them, they've been extremely knowledgeable, friendly and professional. Martin and the team have always taken the time to look after my family for new bikes, servicing and support. As always, a big thank you to the team!!
23 May 2025
Unprompted review
Reply from South Downs Bikes
Hi Chris
Thank you so much for your wonderful feedback! We’re thrilled to hear that you and your family have enjoyed your experience with us over the years. Martin and the team really appreciate your kind words, and we look forward to helping you with many more bikes and services in the future!
South Downs Bikes Team
Ease of ordering on the site
Ease of ordering on the site, fast delivery service and very competitive prices.
7 May 2025
Build a child's bike well for a birthday
Good customer service and the child was very happy with the bike
10 February 2025
Brilliant service
Brilliant service, I placed my order at 3pm and it was delivered in person by 5pm.
These guys are really great and I would recommend their very professional approach and excellent levels of service.
5 February 2025
Just bought a bike through these guys
Just bought a bike through these guys, customer service is absolutely spot on! I opted for different pedals and new grips, they fitted it all for me without even being asked. Ordered the bike Friday evening, it arrived the following Tuesday, top job guys!
4 February 2025
Unprompted review
Reply from South Downs Bikes
Thank you for your review! Enjoy the bike, if you need anything else, please let us know and we will be very happy to help. Thanks again!
Fantastic Service
Fantastic Service. These guys are exceptional at communication and execution.
6 January 2025
gravel bike to be fitted with mudguards and rack
I took my gravel bike to be fitted with full mudguards and a rack. Due to the 40mm tyre size and frame design I knew it wasn’t going to be straight forward but the mechanics at Southdowns Storrington did a great job and kept me updated on progress. Thanks Sam, Josh et al.
28 December 2024
Unprompted review
These guys are really good
These guys are really good. I bought a Specialized bike from them nearly 2 years ago, and have had a few problems with it. The back up from South downs bikes has been absolutely 100%. I cannot fault them in any way. Lucky for me they are also my closest store (Goring by sea).
7 January 2025
Unprompted review
We had a great experience with South…
We had a great experience with South Downs Bikes. The bike was very reasonably priced and it was delivered within 3 days. It looks like a great bike but my son hasn't used it yet.
14 December 2024
Excellent Customer Service
South Downs Bikes couldn’t have been more helpful or supportive of a pre-Christmas bike emergency! Martin (the director) somehow managed to convince Hornit to send me an out of stock bike, which arrived today just in time to be wrapped. Amazing service, thank you so much 🌟
13 December 2024
Had stock that nobody else did
Had the stock that nobody else did and delivered it promptly
13 December 2024
Absolutely fantastic customer service
Absolutely fantastic customer service! Would 100% recommend. Thank you so much for taking the time to deliver the bike, it was hugely appreciated!
29 November 2024
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