Banner for Sourgum

Sourgum Reviews 

550
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, noting their positive attitude and efficiency throughout the process. Many people appreciate the excellent service provided, with delivery and pickup services frequently highlighted for being on time and well-coordinated. Reviewers also commend the great communication and responsive customer support, which makes the overall experience smooth and stress-free. However, some customers also noted issues with pricing, mentioning unexpected hidden fees or being charged more than initially agreed upon. A few other people experienced rescheduled or late deliveries, and some found the customer service to be unresponsive or rude at times. Additionally, there were instances where dumpsters arrived with snow or residual garbage from previous use.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting excellent communication, helpful... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting timely drop-offs and... See more

Price

People report ambiguous experiences with price, with many customers finding the pricing reasonable, fair, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sourgum Waste delivered on time. The crew is very professional. Compared to other companies who provide dumpsters, Sourgum’s price is competitive. As an added bonus, the 30 yards dumpster we rented ha... See more

Company replied

Rated 5 out of 5 stars

I requested aa next day dumpster online on a Monday evening when offices are typically closed. Honestly I was not really expecting it to be able to come the next day but I definitely needed it by Wedn... See more

Company replied

Rated 5 out of 5 stars

Sourgum has been my go to dumpstee rental for a few years now, their team is all great, jack lawler is my main point of contact anf hes always super accomadating , fast scheduling with next day drop o... See more

Company replied

Rated 5 out of 5 stars

Sourgum was very trustworthy. They delivered the dumpster on time, gave us the time to load without feeling squeezed for time, and picked up right on schedule. Communication was great! I would high... See more

Company replied


Company details

  1. Waste Management Service

About Sourgum

Written by the company

Sourgum is a smarter waste and recycling solution built on the radical idea that you deserve to know exactly what we're paying for—every cost transparent, every hauler vetted, and every service tracked—whether you're managing one site or 1,000.

A single partner across every location ensures issues are resolved quickly and changes are handled without operational disruption, all backed by coordinated execution and accountability.

Order Online
Get Pricing

A little more about us:

Founded by fourth-generation waste industry operators, we understand why the old system frustrates customers: hidden fees, missed pickups, and no accountability. Sourgum was built to fix that with infrastructure that makes reliable service possible at scale.

We coordinate a network of 5,000+ vetted local haulers through proprietary technology that delivers greater transparency, reliability, and control, with enforceable standards built in at every step.

From individual dumpster rentals to enterprise waste programs spanning hundreds of locations, Sourgum delivers service that scales with you, backed by leading investors including Spark Capital, Suffolk Technologies, and Founder Collective.

For more information, visit sourgum.com.

Contact info

Trusted by Thousands

Modern solutions, transparent pricing — waste & recycling made simple

4.4

Excellent

TrustScore 4.5 out of 5

550 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(550)

148 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The ease of having the dumpster here…

The ease of having the dumpster here was quite welcomed. From ordering to billing to drop off to pick up; everything was seamless.

21 October 2025
Sourgum logo

Reply from Sourgum

This made our day, Anita—thank you! At Sourgum, we work hard to keep every step simple and seamless. We look forward to assisting you on your next project.

Rated 5 out of 5 stars

Very accommodating

Very accommodating, was able to provide me with a dumpster quickly! Highly recommend

20 October 2025
Unprompted review
Sourgum logo

Reply from Sourgum

We appreciate the 5 star review, Ryan. We strive to have best in class service, and hope to help you in the future again.

Rated 5 out of 5 stars

Wonderful Service

I had a wonderful experience with Sourgum. The service was fast, and Justin helped me to determine which service was right for me. I recommend it 100%

10 October 2025
Unprompted review
Sourgum logo

Reply from Sourgum

Thank you! We’re so glad the service was fast and that Justin could guide you to exactly what you needed. We appreciate the recommendation!

Rated 5 out of 5 stars

Excellent Customer Focus

Kelley is the best account manager / sales rep from any company I've ever worked with! The entire team has been amazing to work with so far.

12 October 2025
Unprompted review
Sourgum logo

Reply from Sourgum

We appreciate the high praise. It’s wonderful to hear Kelley—and the entire team—have made your experience outstanding. We’ll be sure she sees your note.

Rated 5 out of 5 stars

Jack is nice guy the best service and…

Jack is nice guy the best service and good price i recipe the dumpsters in time

10 October 2025
Unprompted review
Sourgum logo

Reply from Sourgum

We appreciate the feedback, Mario. It’s wonderful to hear Jack delivered excellent service at a good price and that your dumpsters arrived on time. We look you forward to assisting you on your future back

Rated 5 out of 5 stars

Responds to requests quickly

Responds to requests quickly

16 September 2025
Unprompted review
Sourgum logo

Reply from Sourgum

We appreciate you sharing your experience, Susan. Speed matters—glad you felt it. We keep lines open so you get answers fast and projects moving.

Rated 5 out of 5 stars

I've been using Sourgum for quite a…

I've been using Sourgum for quite a while now to order dumpsters for my job sites. Great service- on time delivery and pickup, fair pricing and easy to work with. Makes the job run smoothly. Definitely recommend!

8 October 2025
Unprompted review
Sourgum logo

Reply from Sourgum

Thank you for your kind words, Joe. Keeping job sites moving is our mission—on-time drops, on-time pickups, no hassle. Thanks for calling it out and for recommending us!

Rated 5 out of 5 stars

Did a great job with setting up and…

Did a great job with setting up and picking up. Good price.

30 September 2025
Sourgum logo

Reply from Sourgum

Thank you for sharing your experience, Ax. We’re happy the team made setup and pickup simple and kept the cost right. We’ll be here whenever you need us again.

Rated 5 out of 5 stars

Excellent Customer Service

We are a repeat customer and Jack is always helpful to us in all our dumpster needs!

6 October 2025
Unprompted review
Sourgum logo

Reply from Sourgum

Thank you for being a repeat customer, Kristen! Jack will be thrilled to hear this—always happy to help with your dumpster needs.

Rated 5 out of 5 stars

Justin is the goat

Justin is the goat

7 October 2025
Unprompted review
Sourgum logo

Reply from Sourgum

We appreciate the feedback, Chris. Glad Justin could help you out with your project. We look forward to helpong you again.

Rated 5 out of 5 stars

I first started using sour gum and we…

I first started using sour gum and we kicked it right off. Smooth experience dropped off on time picked up on-time at a very reasonable rate. Not too much to complain about. When I got transferred to jack for my account manager he's made the process even less stress free. Reasonable rates stress free

6 October 2025
Unprompted review
Sourgum logo

Reply from Sourgum

We appreciate your feedback, James. It’s great to hear your experience has been smooth with timely service and reasonable pricing, and that Jack has made the process even easier.

Rated 5 out of 5 stars

Sourgum was a sweet choice for me

Sourgum showed up on time. Driver placed dumpster exactly as I requested. Fortunately the same Driver came back to remove the dumpster. Driver was obviously very experienced, professional and personable. Highly recommend this Company.

2 October 2025
Sourgum logo

Reply from Sourgum

We appreciate your feedback, William. On-time service, precise placement, and professional, personable drivers are standards we aim for—glad it showed. We’ll share your kudos with the driver.

Rated 5 out of 5 stars

Contractor working with Sourgum

As a contractor working with Madeline, James, and Jack have been great. Could have not chosen a better dumpster company to work with. They are always on time and easy to work with. Highly recommend them to anyone looking for disposal services.

6 October 2025
Unprompted review
Sourgum logo

Reply from Sourgum

Than you, Enrique. Were built for contractors—on-time drops, easy coordination, zero hassle. Thanks for the high recommendation!

Rated 5 out of 5 stars

Great customer experience.

Delivered on time and was professional. Great customer service. There was someone there to actually reach out after inquiring about their service.

30 September 2025
Sourgum logo

Reply from Sourgum

Thank you for the great review, Wade! We’re happy to hear your dumpster was delivered on time and that our team provided professional, responsive service. We appreciate you choosing Sourgum and look forward to helping you again in the future!

Rated 5 out of 5 stars

We had a little trouble getting the…

We had a little trouble getting the dumpster delivered but you managed to get things straighted out and all worked great.

29 September 2025
Sourgum logo

Reply from Sourgum

Thank you for sharing your experience, Eugene! We’re glad we were able to get everything straightened out and that things worked out well in the end. We appreciate your patience and the opportunity to serve you — we’ll be here whenever you need us again!

Rated 5 out of 5 stars

Great availability pricing and very…

Great availability pricing and very punctual service

14 October 2024
Unprompted review
Sourgum logo

Reply from Sourgum

Thank you for the kind words, Thelma! We’re happy to hear you were pleased with our pricing, availability, and on-time service. We truly appreciate your business and hope to work with you again soon.

Rated 1 out of 5 stars

I asked for a 20-yard dumpster to…

I asked for a 20-yard dumpster to replace a 30-yard dumpster that was already full. They sent me another 30-yard dumpster. I said I had asked for a 20-yard dumpster and they said I could use the 30-yard dumpster without any problems because it was their fault. Then they charged me $435.60 for 0.51 tons, which was over the limit of the 20-yard dumpster, plus the $700 for the 20-yard dumpster that was ordered. In other words, I paid $1,135.60 for a $900 dumpster. I do not recommend this company!

12 September 2025
Sourgum logo

Reply from Sourgum

Thank you for providing feedback on your rental. I want to clarify that there was no additional charge for the 30 yd we swapped on site. You were charged for the 20 yd and received a 30 YD at no additional cost. The large overage was in your original 30 YD rental , where you went over 2.42 tons over the included 3 tons. We do have to pass along overage charges as it is the weight of the materials placed in the container that is paid by us to the disposal facility. We want to assure you that our weight calculations are based on the official weight tickets provided by state-regulated facilities. These facilities adhere to strict regulations and employ certified scale masters who ensure the accuracy and reliability of the weighing process. We rely on their expertise and equipment to determine the weight of the waste being disposed of. A copy of the ticket was sent you upon the completion of your rental.

Please do not hesitate to contact us! We are committed to addressing your concerns and hope to provide a better experience next time.

Rated 5 out of 5 stars

Sourgum went above and beyond.

Sourgum went above and beyond.
We need a dumpster dropped off for a night job ASAP. They did it next night. When we filled We panicked. Sourgum said no dig deal. They came back again next night and dropped off another one.
They staid on top of it, even off hour they reached out.
If they didn't do it, the job would have never been done. We will use Sourgum on every job without question. Thank you Christian

21 September 2025
Sourgum logo

Reply from Sourgum

Thank you so much for the 5 star review, Kevin! We’re thrilled to hear that Christian was able to help you out on such short notice and keep your night job running smoothly. We know how important timing is, and it’s great to hear our efforts made a difference. We truly appreciate your trust and look forward to working with you on every future job!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look