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SoundImports Reviews 

512
•
TrustScore 5 out of 5

4.8

Hi-fi shop
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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery and secure packaging, ensuring that fragile audio items always arrive promptly and in completely pristine condition. Shoppers also note the top quality of the specialized technical products and appreciate the extremely helpful assistance provided when selecting proper replacements. Though some customers experienced minor issues, certain people noted occasional delivery delays or unexpected complications regarding missing parts upon ordering. Other consumers mentioned incidental damages to individual product boxes, unexpected customs fees, or frustrating difficulties with return logistics and parcel label printing.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing general satisfaction with the wide... See more

Delivery service

Customers report positive experiences with delivery service, frequently highlighting impressive shipping... See more

Service

Consumers find service to be exceptionally positive, praising the fast shipment and prompt dispatch of... See more

Quality

Clients share positive opinions on quality, consistently highlighting great item condition and top quality... See more

Order

Customers consistently note positive experiences with order fulfillment and delivery speeds. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Impressive fast delivery Holland => Norway with UPS. Order placed on tuseday around noon and recieved less than 3 days later. Replacement-driver for 12" subwoofer are now up and running. Thx.

Company replied

Rated 5 out of 5 stars

Had to recap my 30 year old high end home speaker crossovers as the capacitors were way out of spec and some even dead. Their capacitor range is top quality and assistance for replacement selection wa... See more

Rated 5 out of 5 stars

I ordered a minidsp from Soundimports & it arrived at my house in the UK 3 days later via USP. Unfortunately, when I opened the package, one of the inputs was damaged which meant returning it to S... See more

Rated 5 out of 5 stars

Fast service and quality goods. But I also have one complaint, small but very important for me. I chose the DHL shipping method, not knowing that they charge for the service of hiring a customs agent.... See more

Company details

  1. Hi-fi shop

Written by the company

SoundImports is your supplier of DIY audio equipment in Europe. Many products in stock in our warehouse in the Netherlands. Delivered to you with the highest service level possible.

Contact info

4.8

Excellent

TrustScore 5 out of 5

512 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(512)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Arrived

Arrived, seems correct and of good quality.
Delivery was expensive and quite slow - €10 and over 1 week for a small package that could have been sent in a letter.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I’m complete novice at DIY audio projects so was in need of help and guidance on what to purchase.

I had contacted a UK based supplier and asked their team for advice and got a blunt reply that was no help at all.

SoundImports however were extremely helpful and suggested the right products at the exact budget for me to purchase. Jan was the legend that helped me out!

Obviously SoundImports will get all of my business from now on.

Thanks Jan!

20 June 2025
Unprompted review
Rated 1 out of 5 stars

I haven't received the goods I bought…

I haven't received the goods I bought and not had any communication even after I raised a complaint & investigation

9 June 2025
Unprompted review
SoundImports logo

Reply from SoundImports

Dear Alan, thank you for the review and our sincere apologies for the delayed order. We shipped your order in the beginning of June. Unfortunately, the UPS shipment is not going smootless. UPS let us know that this is a regular delay and they expect the parcel to arrive very soon. We wrote you an e-mail containing this information this morning, if you have any further questions, please reply to that e-mail.
^ Gijs - SoundImports

Rated 5 out of 5 stars

My Ice Power module made Errors

My Ice Power module made Errors, I wrote to their Customer support. 12 hours later I got a response.

Hi, **** we will send you a new module to replace the one that is faulty.

48 hours later my new module.
Thanks for the great support ´;o)

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Good inhouse repair and very good service

I bought a multi channel receiver years ago and had after the warranty period issues with it. Soundimports tried to fix it but the issue remained. I wanted to buy a new one, but since they are very expensive i asked for a solution. So they offered a reasonable discount on a new one. So, very happy with their in house repair service who did what they could, never complained and offered a good discount when buying new replacement.

26 May 2025
Unprompted review

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