Joel & Bob were superb. Rapid to call me within minutes of reporting an incident. Sorted with hire car and recovery service offered without bargaining…and done same day with kindness and a spirit of c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Waited 4 months to be passed across to a company for the repairs to go ahead.. Within minutes of being advised that Sopp&Sopp would be dealing with my claim they made contacted, I returned their misse... See more
Company replied
Just got off the phone from speaking with Joel…well, what an absolute pleasure! Covered all areas professionally & efficiently. He was able to explain the ins & outs of what the company are going to b... See more
Company replied
Sopp sopp is an excellent insursnce company. When some van driver insured with this company accidently scrunched into my parked car, They comitted to get repaired all the damages happened to my car... See more
Company replied
Company details
Written by the company
sopp+sopp works with large vehicle fleets, supporting drivers that have been in a collision or accident on the road. The business also arranges repairs and replacement vehicles for third parties whose vehicle has been damaged by a fleet driver.
Contact info
Cygnet Road, PE7 8FD, Peterborough, United Kingdom
- 03300 583174
- sales@soppandsopp.co.uk
- www.soppandsopp.co.uk
4.7
Excellent
670 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Claim
The agent (Joel) was very professional and helpful in assisting me with mt claim.
14 April 2026
Unprompted review
Reply from sopp+sopp
We really appreciate you taking the time to leave a review. Hearing that our team provided great service truly makes our day.
Been in an accident (not my fault) 3…
Been in an accident (not my fault) 3 weeks ago and I have been on the telephone (On hold) for 20mins waiting for a date to book my car in -The repair company said they have sent Sopp and Sopp the quote and this company are saying they’ve not received it FFS! Now I am going to employ a solicitor to get things moving and this Company will have to speak to them! Their Advertising says ‘Keeping your Fleet moving’ they don’t keep the little person moving that doesn’t have a Fleet of Vehicles!
13 April 2026
Unprompted review
Reply from sopp+sopp
Thank you for your feedback. We work closely with our repair partners to deliver a seamless customer experience and are sorry to hear about the delays you experienced.
We would like to understand more about the challenges you experienced so we can use your feedback to improve – if you are happy to talk to us, please email reviews@soppandsopp.co.uk and we will arrange a time to contact you.
Incredibly helpful call
Incredibly helpful call. Quickly and easily ran through the details and explained next steps. Very friendly customer service.
13 April 2026
Unprompted review
Reply from sopp+sopp
Thank you very much for your review. We’re delighted to hear that you’re happy with the service we provided, and very much appreciate your feedback.
Very professional. Great Job to Joel!
Joel was very kind, accurate and made me feel the process is fully under control and very well managed. 5 out 5 stars.
13 April 2026
Unprompted review
Reply from sopp+sopp
Thank you for your great feedback! We’re pleased to hear our customer service team provided the support you needed.
Reply from sopp+sopp
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
Daniel was very reassuring and had…
Daniel was very reassuring and had everything sorted efficiently
8 April 2026
Unprompted review
Reply from sopp+sopp
Thank you for leaving a review, we really appreciate it. And thank you for letting us know how great our team are doing.
Exceptional service from start to finish...
Exceptional service from start to finish.
Meida was incredibly friendly over the phone, warm, easy to talk to, and instantly reassuring. The interaction felt effortless, and she made everything clear and straightforward. A genuinely positive experience.
Debbie
8 April 2026
Unprompted review
Reply from sopp+sopp
Thank you for taking the time to leave such positive feedback. We’re committed to delivering great experiences, and it’s rewarding to know we met your expectations.
Talking with Daniel was kind, cooperativa and clear communicationa good…
Talking with Daniel was a good experience from by side,explains well about all the things about incident, and grab the information things which damages every part of car
8 April 2026
Unprompted review
Reply from sopp+sopp
Thank you for your review, we are happy you’re pleased with the service we provided.
Dan was friendly and helpful and went…
Dan was friendly and helpful and went through the paperwork efficiently
7 April 2026
Unprompted review
Reply from sopp+sopp
Thanks so much for your feedback! We’re really happy to hear you’re pleased with our service.
Thanks Bob!
We received a call at 11am after the accident only happened at 8pm the previous night. Bob explained the process in a clear and friendly way. Great customer service and was patient while I needed to quieten the children and needed further explanation. Thank you for your help Bob!
4 April 2026
Unprompted review
Reply from sopp+sopp
Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.
I had a really positive experience with…
I had a really positive experience with the representative who contacted me regarding my car accident claim. They were polite, professional, and took the time to explain everything clearly. I felt listened to and supported throughout the call, which made a stressful situation much easier to handle. Thank you for your help and understanding!
2 April 2026
Unprompted review
Reply from sopp+sopp
Thank you for leaving a review, we really appreciate it. And thank you for letting us know how great our team are doing.
Alex is very professional and patient…
Alex is very professional and patient when I went off the subject on about birds of prey in the sky very knowledgeable and happy individual covered all topics about the vehicle and went through step by step
2 April 2026
Unprompted review
Reply from sopp+sopp
We really appreciate you taking the time to leave a review. Hearing that our team provided great service truly makes our day.
The call was not robotic and from a pre…
The call was not robotic and from a pre set script - we were able to talk about life and football which made the call more personal and relaxed. The caller Joel was professional, efficient and explained everything.
2 April 2026
Unprompted review
Reply from sopp+sopp
Thanks for sharing your feedback. We love to hear about the great job our team members are doing and will pass on your comments to the relevant team.
Call handlers are very helpful
Employee named Bob answered, was so helpful, enthusiastic, and descriptful. Made sure I knew every detail and was more than happy to answer any questions I had. Very pleasent experience, 10/10.
1 April 2026
Unprompted review
Reply from sopp+sopp
Thank you for leaving a review, we really appreciate it. And thank you for letting us know how great our team are doing.
Car repair consultation
The advisor Joel was extremely helpful and understanding of my situation and the process was straight forward and easy
1 April 2026
Unprompted review
Reply from sopp+sopp
Thank you for your great feedback! We’re pleased to hear our customer service team provided the support you needed.
Very helpful and was easy to deal with.
Very helpful and was easy to deal with.
26 March 2026
Unprompted review
Reply from sopp+sopp
Thank you for your review, we are happy you’re pleased with the service we provided.
Reply from sopp+sopp
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
The agent Joel was excellent in all…
The agent Joel was excellent in all respects and merits 5 stars. However I had to speak at some length to 2 previous people with some repetitive questions which took too long and was annoying.
1 April 2026
Unprompted review
Reply from sopp+sopp
We really value your feedback — it helps us continue to provide the best experience possible. Thanks again for your review.
Dan explained everything well
Dan explained everything well, and was very professional, with little hassle nor fuss to me.
1 April 2026
Unprompted review
Reply from sopp+sopp
We really appreciate you letting us know! Glad we could make things easy for you.
Had a very good experience with sopp+sopp
Had a very good experience with sopp+sopp. Joel was very helpful, very knowledgeable and very friendly.
30 March 2026
Unprompted review
Reply from sopp+sopp
Thank you very much for your review. We’re delighted to hear that you’re happy with the service we provided, and very much appreciate your feedback.
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