sopp+sopp Reviews 484

I had a call with Stephan from Sopp +Sopp was a great conversation he was very helpful kind and made everything clear to me Stephan is a gentleman he is professional and makes sure everything goes s... See more

Very impressed with my experience with Sopp + Sopp. Had the pleasure of dealing with Bob who talked me through the whole process giving me huge confidence that my vehicle was in very safe hands.... See more

Excellent service from start to finish. A food truck reversed into our car damaging our bumper. Sopp + sopp took care of everything. Personable and professional. They arranged for garage to collec... See more

I was absolutely astounded at the fantastic service by this firm, which is hard to achieve these days with most companies. I was kept up to date on the progress of my vehicle repair, with such great... See more

Phone call today to review and organise repair efficient, polite and hassle free. Follow up simple and again hassle free. Happy to have minimum of fuss and swift courteous handling by Bob. One cav... See more

Joel the accident handler was super polite, efficient and clear. Very impressed by the whole process so far. Thank you Joel for taking the stress out of a horrible situation.

Sopp sopp is an excellent insursnce company. When some van driver insured with this company accidently scrunched into my parked car, They comitted to get repaired all the damages happened to my car... See more

Just spoke to a gentleman called Joel who explained what was going to happen regarding my claim for damage to my wing mirror. explained everything what was going to happen regarding getting my car sor... See more

I had few questions that defiantly made me worried about the future of my car, but Charlie was so kind and helpful. She guided me through the process, explaining everything in details. She was very kn... See more

After being put through to the same first response team 4 times I finally got to speak to an agent named Ruth. Ruth spoke very clearly, explained all the information I needed to know & dealt with my p... See more

Alex was a top man in helping me resolve my claim, had problems with other staff however he was adamant to get me sorted and has stuck to his word. Couldn’t recommend anyone else higher

The speed of organising the repair was trouble free. Keep doing what you’re doing with customers and you don’t need to improve. Impressed talking with the staff over the phone nothing was any trouble... See more

The person who dealt with my insurance claim today was extremely helpful. They understood my concerns and assured me that my car repair could be done by my choice of repair garage. I haven't had a qu... See more

This really is an awful organisation! I provided a 1star review recently to which they immediately responded '' Thank you for your feedback. We are sorry to hear that you were not happy with the se... See more

Had a great experience today with Alex, he was so kind and extremely helpful! He answered any questions I had and made the process of sorting out the accident very easy. Honestly one of the best pe... See more

Lucky to get 1 star, company took weeks to authorise repair, when you called them you get told theyl call you back within 48 hours which you never did hear back from them, when you called them there w... See more

When the Bus driver finally reported the collision four days after the fact (not really the fault of sopp+sopp). Sopp+sopp got the ball rolling and contacted myself early morning. I was being gui... See more

DPD were shocking and it was only when Alex from Sopp and Sopp got involved did everything get sorted out - quickly and with no hassle. They sorted a hire car, pick up for fixing of my car and explai... See more

Had my first communication with the company and felt very much at ease. Bob was very helpful and explained clearly the process. Very polite and great customer service. I felt better after this convers... See more

Owen was swift in answering the call when I had an accident and helped me through the process of reporting a new accident, he is a great person and was great to talk to. I had called 3 times and each... See more

my car was damaged while parked up they picked my car up took to there garage they phoned me to explain all works very nice guy i spoke to repair looked excellent when they returned car nice to a... See more

Very Helpful and professional thanks Alex I spoke to a guy named alex. He was very helpful and kind asking me how i am aswell as well as the current car situation. Every question i had he answered... See more

Ruth’s guidance and explanations were very clear and extremely useful. She was happy to take time to go over any area that needed further clarification. Thank you.

Very quick to call after accident to make sure it was sorted and everyone safe and happy. Alex was very kind and thoughtful throughout. He was upfront and honest and helped all he could. Very happy th... See more

Owen was brilliant when I had an accident, he walked me through reporting my incident and we had a laugh on the phone, this made my day, I was very annoyed until I spoke to Owen. Thank you for being s... See more

I had a phone call with Joel who provided excellent communication and showed a great level of understanding. He walked me through the process of the repair and what would be happening between now and... See more

Ruth was very good at re-assuring me that costs for repairs were covered and that the process of getting the repairs was simple and a cover car would be provided if needed

Joel has been a huge help with my car damage claim. He was professional, patient, and made everything clear with step-by-step guidance. His clear communication really took the stress out of the situat... See more

The speed of contact from the time of the incident to making contact was excellent .Joel from Sopp Sopp phoned and guided me through the process and assured everything would be taken care of. We had a... See more

AHTIF was very friendly staff while we spoke on the phone. He helped me to understand the process what i need to do to repair my damaged vehicle and corrected my detail thorougly. Thank you once again... See more

Absolute joke. Had someone hit my car was told not to drive my car and was given a hire car. They now want to get the hire car back whilst my car miraculously can now be driven (although couldnt f... See more

Rhia was absolutely amazing, so helpful with any questions I had, and with any advice needed during our call. I could not have wished for a better service.

Joel helped me through the process, he was friendly and made it all very simple for me to understand! The process of the claim is now underway and I’m confident it will be sorted efficiently! Thank yo... See more

not really sure where to start with my experince, a Tesco van damaged my brand new vehicle, and sopp+sopp arranged the repair, at the start, everything went well, until my vehicle got recovered to sou... See more

Very thorough and timely contact. Everything happened like clockwork, when and where they said. Great service overall which made a stressful event as easy as possible to manage. Many thanks!

I spoke with a member of staff Hussain who was very helpful dealing with my claim, I am grateful for his help as it makes a huge difference when someone is really trying to help.

My initial communication concerning a claim for accident damage repair was handled very professionally by Joel. All my questions were answered in full and he expended a lot of care and effort in deali... See more

Couldn’t believe how efficient this company were…. Called back when they said they would dealt with everything , I dealt with Joel very knowledgeable and handled everything with my best interest

Very keen to get your business, then they just leave you hanging. I had a no fault claim through a Tesco Delivery Driver. I’m still waiting for my car to be collected after two weeks. Going around and... See more

Joel was incredibly helpful, honest, and patient. He clearly explained every step and resolved my issue quickly. I was very happy with the service.

Great service, car picked up from home and delivered to the door once repaired and to top it off they gave it a good clean inside and out, excellent service.

Bob was really patient with me he was professional and friendly even when I didn’t quite understand he took the time to explain everything.

Ruth at Sopp+sopp went out of her way to help me following an accident, and made sure all bases were covered. Ruth has a very nice and calm manner when helping customers.

I had a terrible experience with Sopp and Sopp and their customer service. Contacting them was nearly impossible—despite sending multiple emails, I received no response. They claim it takes 30 minut... See more

I spoke to Ruth who was very polite knowledgeable and helpful. We didn’t waste any time going over and over confirming the same details. A quick call was all it took. I would highly recommend.

After receiving an email from sop+sopp following a delivery driver reversing into my stationary car I decided to call them to clarify a few points. To keep it short the person at sopp+sopp seemed more... See more

Joel called me to arrange the repair of my car after being hit by an Ocado Van. He failed to disclose that I can use my own repairer. He also asked for a review of the phone call. I said I wouldn’... See more

Excellent service Car picked up by garage Hire car delivered Car delivered back Hire car picked up All with no problems at all would not hesitate to use this company

A very efficient and helpful. They arranged everything from hire car, getting my car to the garage, where the repair was done quickly. Everybody was polite and helpful Thank you

Nearly a month on from original claim being submitted. Their client has accepted full liability but Sopp + Sopp still dragging the claim out saying it’s awaiting claim handlers response. This has c... See more

Alex was very patient and knowledgeable about all the protocols and spend time explaining the whole procedure clearly. He was very empathetic and reassured me continuously that my case would be handle... See more

Bob was really helpful in letting me know the process and the following steps that would be taken in getting my vehicle fixed.

Tesco van reversed into my car and told to contact sopp sopp Allan was going well till they were arranging my courtesy vehicle while my car was in for repairs .only to be told on the day I was to... See more

I spoke to a Lady called Ruth. She was very calm, professional and efficient in dealing with my claim. She made me feel at ease given my situation.