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Sonic Direct Reviews 

38,381
•
TrustScore 5 out of 5

4.9

Appliance Store
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Review summary

Created with AI, based on recent reviews

Considering 3,200 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff members who provide clear advice, demonstrate deep product knowledge, and ensure smooth purchases. Buyers also deeply appreciate the fast, reliable delivery teams that arrive on schedule and handle appliance installations with great care. Though some customers encountered minor product quirks, such as unexpected surface marks or slight setup challenges upon delivery. Some reviewers noted occasional issues regarding specific product features not matching initial expectations or descriptions. Shoppers noted that resolving unexpected product issues could sometimes require extra communication with manufacturers.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt arrivals, helpful... See more

Staff

People report positive experiences with staff, frequently highlighting helpful, friendly, and knowledgeable... See more

Service

Customers consistently note positive experiences with service, highlighting fast and easy shopping alongside... See more

Product

Users describe positive interactions with product, highlighting the excellent quality and competitive prices... See more

Price

Reviewers express strong satisfaction regarding the affordable prices, frequently noting that deals are hard... See more

Reviews shaping this summary

Rated 5 out of 5 stars

HI SONIC DIRECT IS GOOD PLACE FOR ELECTRICAL ITEM ALDO GOOD CUSTOMER SERVICE AND SUPPORT ALWYS LOADS STUFF BEFORE ASWEL ALSO BOTH DRIVERS COME TO DROP OFF MY AMERICAN FRIDGE FREEZER VERY HANDY HELP... See more

Rated 5 out of 5 stars

Fast delivery and great guys, very friendly and helpful not moody how some delivery people can be, turned out our fridge was hardwired so they couldn't remove as requested. One of the guys said he'd l... See more

Rated 5 out of 5 stars

Amazing customer service as usual, Ramaish was very helpful when I ordered my new ovens ensuring everything was organised and correct sizing for me. Then Haneef brought and fit my ovens for me removi... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent service from Sonic Direct! We were very pleased with the help and customer service we received from Khalil Khan. He was friendly, professional, patient, and very helpful throughou... See more

Company details

  1. Appliance Store
  2. Electronics Store
  3. TV store

Information provided by various external sources

Sonic Direct has grown to become one of the UK's largest independent electrical retailers. The business has achieved numerous accreditations, including Investors in People, and has often won industry awards for its high standards of customer service. Sonic Direct is also a Google Certified Shop with customers frequently rating the Company 5/5.

Sonic Direct .. Electrically Unbeatable !

Written by the company

Google Certified Shop & Trust Pilot
In recognition of our high standards of customer service, we are a Google Certified Shop & Rated 4.9/5 Excellent by Trust Pilot. As such, you can be sure that you’ll receive reliable dispatch and excellent customer service.
Trusted Shops
We have achieved Trusted Shops accreditation. Trusted Shops offers a comprehensive service for the benefit of the consumer, which encompasses accreditation, trustmark, buyer protection and customer service.
Euronics Retailer
As a member of Euronics, we are able to source fast moving, high demand lines and ultimately pass on the benefit of being part of a £500m national buying group.
Investors in People
As a recognition of our continuous focus upon developing and reinvesting in our dedicated staff, we have achieved the Investors in People standard - the leading management benchmark.

Contact info

4.9

Excellent

TrustScore 5 out of 5

38K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(38,381)

3,187 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very friendly salesman

Very friendly salesman. He explained everything about the tv and he didn't try to sell us anything that we didn't want. The two lads who came and fit it were also really good

19 September 2026
Rated 5 out of 5 stars

fridgefreezer

Im doing this on behalf of my sister who has learning difficulties, Saturday morning 16th sept she had a fridge freezer delivered in Meltham Huddersfield the two men bent over backwards for her ,did over and above to make sure everything was in place for her they rang me when they had finished so i was aware of when she had to switch it on etc..so Sanjit and mandeet thank you very much 10/10 sorry if the names are not quite right, MS Fleming

16 September 2026
Rated 5 out of 5 stars

Absolutely fantastic service the two…

Absolutely fantastic service the two lads Hammad and Sahel couldn’t do enough for us,really didn’t think the fridge freezer would get there doors but with there skill they did it really impressed definitely use again

19 September 2026
Rated 5 out of 5 stars

We were shown all the makes of TV in…

We were shown all the makes of TV in the screen size we had asked for, we were not pressurised into any particular model and left alone to choose which one we wanted. Once we decided on a model the assistant dealt with the sale very quickly and even carried the TV to our car for us. Alround excellent service.

11 September 2026

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