Sonetel Reviews 3,803

Everything was great; we needed to get Phone Numbers too fast; and SONETEL make it possible!!!

Well informed, kind and helpful

I initially experienced an issue during my purchase, but I’m happy to say that the refund process was handled correctly and the balance was returned without any problems. Thank you for resolving it.

That said, I would like to share a constructive suggestion. For a service like Sonetel that operates globally and handles telecom services, trust and transparency are critical—especially when it comes to payments and identity verification.

It could be beneficial to clearly communicate (ideally on the homepage) how user verification, privacy, and data protection are handled. Highlighting GDPR compliance and working with well-known third-party identity verification providers (such as Sumsub, Onfido, or similar) would significantly increase user confidence and reduce friction during onboarding.

Making these processes more transparent not only builds trust but can also improve conversion rates and reduce support load.

Overall, I appreciate the resolution and hope to see continued improvements in transparency and user trust.

I recently purchased a number from Sonetel and encountered an issue with my account, which has now been fully resolved.
The turnaround time was fast, and I truly appreciate the excellent support provided. Vasundhara from the Regulations team was incredibly helpful throughout and even took the extra step to call me directly to ensure that my line was working properly.
Great customer service and strong follow-through—thank you!

Customer services are great , I had a complex issue with the set up and an advisor called vikas was happy to help and stay online with me until the issues were resolved . Great service and would defo encourage to use this company if you require there services

Jasmeet at Sonetel customer service was super helpful and gave me timely updates during the process of acquiring a virtual phone number. She made sure I always knew what was going on. Her communication was clear, responsive, and genuinely helpful. Thank you!

After nearly a year of uninterrupted service with Sonetel, I recently had a connection issue I couldn't resolve on my own. I contacted customer service, and the agent who handled my case resolved the problem in a timely and professional manner. I am pleased with the service Sonetel provides, including the clarity of voice calls, the ability to receive verification codes from financial institutions, and the company's approachable and efficient customer service. I have a Premium contract with Sonetel, and I intend to renew my contract when it comes up for renewal.

Sonia D is very responsive and professional.

The response being taken care of
The issues I made myself were well taken care of with in resonable time. Simple but big difference

Managed to open account, customer service Amalia and Rajtanu were helpful.

Great and prompt assistance from Sonia. Thank you.

Sonetel’s customer support was excellent! Annu helped me quickly and professionally with my account issue. Very satisfied with their service.
Khawaja Faisal Shahid

it was great.
every staff members were so very kind.

Even though the virtual number wasn't able to be used for my purposes with were to use as a Business number to WhatsApp and Instagram, the support they had really helped me out and for this I'm giving this 5 star rate

Just pay attention and make the free test first to see if it will really be used to your needs!

Thanks

Support was quick and professional. The directions they gave were clear and straight to the point. Verification was very quick and easy

I had a wonderful experience with the customer service representative named Sonia! Thanks for your help and quick response.

From initiation to Mobile number activation, I was clearly guided and got regular updates. Thanks

I had an excellent customer service experience. Jasmeet attended to my enquiries promptly, and she was efficient. I am yet to start using the service though but I trust it will be a good one

I had an issue where I was unable to make calls. Support responded very quickly and told me I needed to verify my personal mobile number or upgrade my plan. After successfully verifying my number, I was able to make calls without upgrading. Excellent and fast support.