SolarEdge Reviews 4,050

My 2017 SolarEdge inverter is still not registering with PG&E, and I’ve been unable to get any meaningful support. Every attempt to contact SolarEdge—whether by phone or chat—results in being passed around without any resolution.

I located a qualified installer who is willing to help diagnose the issue, but SolarEdge will not approve him. Instead, my case has been stalled for two weeks with a vague status of “Customer Feedback Required.” When I try to find out what that actually means, I cannot get a clear answer or reach a knowledgeable representative.

To make matters more frustrating, this isn’t the first time I’ve had issues. In 2020, the inverter went offline for three months and stopped registering with PG&E, then suddenly came back online without explanation.

At this point, the lack of support and accountability feels negligent. If this continues unresolved, I am seriously considering pursuing legal action.

No generation again as of 10th April 2026.
Down for over 1 month.
At least 3 faulty optimisers.
We're on our 3rd SE inverter in 8 years as 2 failed.
Support portal down with 404 page not found.
SE setting support cases to resolved (4 in last month) without seriously addressing the problem.
UK support line says you can talk to a human agent then dumps the call with "see website" - where those pages give 404 = not found.
Recent case # 6642066

The TrustPilot review did trigger SE support to answer the ticket within 48 hours.

However, SE now (23rd April 2026), out-of-the-blue, claim "the site layout has not been created by the original installer", and have told us effectively to: go away.
Therefore, I stand by my review title: "Avoid this supplier"

very knowledgable, solved one problem and gave good advice for a future amendmenty to the system

Smooth, swift, and very helpful.

When I had a query about my solar panels, Solar Edge staff (specifically Theju) was efficient, helpful and friendly, and promptly resolved my question.

We had an issue with our battery and the SolarEdge team were patient and polite as they talk me (an electrical luddite) through what needed to be done at my end so they could fix the problem remotely - 30 mins rather than having to get a engineer out and not have any power generation until they had visited - thank you

Easy to connect, fast response and problem solved within minutes!

Great support and fast help as always changing an optimiser on a customers system

Excellent help trying to reconnect battery to new inverter.

I contacted SolarEdge via WhatsApp chat and got connected with Swaroop. Swaroop was very knowledgeable and resolved my enquiry and provided me with the Information I needed. Thanks Swaroop. 5start service *****

Excellent support from technical support couldn’t ask for better

Prompt and efficient response via WhatsApp. Excellent service.

The care and support given by Kusuma was excellent. Having had an issue with the hot water controller on my system, and not being particularly competent with tech, I contacted SolarEdge on the portal, and was given basic checks to run. These did not work so I initiated a chat. I explained again the issues I was facing, and to my surprise, received a call from Kusuma who again gave me some instructions to try was I was back at home. Still struggling, I contacted SolarEdge through the portal. Kusuma promptly called me again to talk me through the process of reinstalling the controller. This only took a few minutes to successfully fix. I cannot recommend Kusuma highly enough. 10 out of 10!!

Jahanavi was very helpful and knowledgeable. He understood my issue and fully resolved it. I am very happy with solar edge and would definitely recommend this company as they have been consistently helpful over the 12 years I have had their solar panels.

techs that work in tech support have know knowledge of how the systems actually work . we get the run around 85% of time on to escalate to some else. the wait times are horrible . i have been waiting on a RMA approval for 2 weeks with very little updates my customer is so pissed off . i get emails back with wrong answers. this is just to much trouble i rather buy a different brand going forward and i suggest everyone look else were . signed tired

Yuvi was very patient and knowledgeable. Due to some circumstances unrelated to. SolarEdge, I could give very little information. Yuvi took what I have and efficiently solved my problem.

Quick Support. Pragmatic Solution. Everything fine.