SolarEdge Reviews 4,050

Worst tech support service out there. Long waits, tech don’t know much. Have to read from a script, most of the times they have to relay info to someone above, if they deviate from their script, they are lost. Things that they ask you to do make zero sense and when you question them they say “I have to verify, hold on”. Stay away from this product

Quick respons
solution proposal
implementation quickly
good follow up

Swaroop was really helpful and was able to answer my queries and resolve the issue quickly

Service was fast and accurate.

Answer provided quickly to solve the technical issue with the supervision application.

I contacted SolarEdge UK support and was helped by Swaroop to sort an issue with me not being able to access the monitoring.solaredge.com dashboard. Did a great job of working through the issue and getting the dashboard working so I can access via a desktop computer.

Great assistance.. Listen well. Explain on the issue.
Keep up the good deeds!

The people at solaredge technical support are always helpful, polite and knowledgeable. I haven't had an issue yet that we haven't been able to solve and they are always quick to answer. Great company

The support staff responded quickly to my request, and they were able to understand and proceed exactly how I would have wished.

We had Solar Edge panels installed in 2023, on our new home.They seem to be work well.
In 2025 we decided to add a 9.7kw battery. This is were our Problems started. It took the installer 6hr to get it to communicate with the company. Since then we have had the battery fail 2 more times. Taking up to 2 weeks for solar edge to reconnect the battery to the system. It failed again on the 8th April. Still waiting. They are Looking into it??? In the mean time no power going into our battery. Plenty being made and sent to grid. You can NOT talk to anyone. Only robot texts. Even the installer is struggling to get in contact, waiting on the phone for Long periods of time, wasting his time. Wish I had never used this company.

It took a few goes when I could get a break from work but we got there in the end. Very helpful. Thank you

Easy interaction through chat. Swaroop was able to walk me through getting the physical site layout so the SolarEdge Monitoring system could be updated correctly in the Designer

Really helpful in a confusing situation

Nice and easy to get an answer straight away
1st class service

I am trying to get my SolarEdge EV charger featured in my SolarEdge app and desktop SolarEdge software. Doing so has just been impossible. It takes a considerable period of time to get anyone from SolarEdge to make contact. The SolarEdge system then does all it can to elongate the process. After several pointless emails, SolarEdge arranged a time and date for a visit. No one turned up. No one got in touch to apologise and re-arrange. When my solar panels were installed, the installer said I would get much better support from SolarEdge and the high additional cost of SolarEdge equipment was worth it for the level of support. He was wrong, support has been abysmal. Potential purchasers should avoid SolarEdge equipement because the support level is non-existent.
After the above review was posted, a chap from SolarEdge got in touch to arrange a visit. The gentleman duly arrived but after several hours attempts, he did not get the EV charger to appear in my app and desktop software. He left having promised to send me the MPNs for items I would need to get the system to supply power when the grid was down. I heard nothing. I phoned him but he was unavailable. I left a message asking him to call me. He never did.
The EV charger now appears on my app and on my desktop software but only thanks to the skill of my son-in-law who got it to work. It remains the case that SolarEdge support is very slow and of a poor standard. I would never purchase SolarEdge equipment again.

I spent some time today talking to Swaroop via whats app chat trying to resolve my EV charger and inverter interface. Whilst it was not a quick process most of my issues were sorted . At all times Swaroop was patient and understanding . I think at times there was misunderstanding between us but we still got things going in the end . Thankyou

Had a problem with a "ghost" solar array and "ghost" battery appearing on the app. No idea why but Swaroop(?) got it fixed quickly and efficiently. I've had previous good contacts with SolarEdge support.
Still no idea why the app said I had two arrays and two batteries when I've only ever had one - but it's fixed now.

Knowledgeable contact.
Found issue instantly
Provided solution

YOU ARE DELETING MY CASES.

I was initially happy with my Solaredge inverter, but since I had a battery added it has been unreliable.
A major purpose of the battery is as a backup when the grid goes down, but when running in backup mode it has dropped out 3 times. Also, the app often won't connect, or gives me incorrect consumption info, which makes it hard to manage consumption.