Sofas by Saxon were wonderful, from their online chat function to Megan who emailed us about our order and Alfie who delivered the sofa. Everything was smooth, seamless and stress free. We love our so... See more
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Saxon Furniture Ltd, Made by hand, loved by you 🫶 From family business to employee-owned 💙 British company who have been expertly hand-crafting Chesterfield leather and fabric furniture for 40 years.
The success of the company can be attributed to the dedication and ethos of producing the finest Chesterfields and leather/fabric furniture in the country without exception. Unlike these companies, we hand-craft all our own designs in our workshop in Lancashire by our very own time-served upholsterers, seamstresses and cutters, many of whom have grown up with the business.
As a company, we believe in being completely open about how our products are crafted and what materials we use. So much so that we invite you to come along personally to watch the expert skills and eye for detail of our master craftsmen first hand via our unique viewing gallery in our showroom.
It's an honesty that has served us well for 40 years and is evident not only in the workshop but across the company from, the showroom staff to customer services to the delivery team to our support staff. We are adamant that you will not encounter a more professional but friendly and genuine sofa buying experience in the UK.
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Manchester Road, BL3 2NZ, Bolton, United Kingdom
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Made my experience in the shop most welcome did not hassle you into buying something you did not want could not do enough for you and what i liked about the shop you could go down to the work shop and see the sofas being made even whent out there way for me to get my sofa and 2 chairs for Christmas and I am from glasgow and the quality of the sofa and chairs are one of the best I have seen i am so happy with my sofa and chairs and the delivery service was amazing

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Reply from Sofas by Saxon
Delivery was excellent, thanks to Alfie and Anthony (hopefully I got the names right!). Previously getting sofas in or out of my cottage has been a disaster. I was very surprised that the sofa went in so smoothly. Highly skilled delivery guys. Generally good service by Saxon. The sofa is beautifully designed. I'm very happy.

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Very nice experienced sales team,who didn't push, but were very helpful

Reply from Sofas by Saxon
We are delighted with our leather sofa and chair, they have transformed our living room, so much so we have recently ordered a foot stool to match.
Much care was given by delivery drivers.
Thank you ! 😁

Reply from Sofas by Saxon
The Chesterfield sofa has arrived and is a beautiful piece of furniture. It suits my study perfectly and friends who’ve seen it have been very impressed. I also bought a footstool, which complements the sofa and is also attractive and of good quality. Delighted.

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We were sent a number of swatches but one set did not arrive. The staff were friendly and helpful on the phone when we placed the order but we given the impression that the stain guard option included having had the sofas already sprayed for protection - which they were not.The delivery team were excellent, arriving when they said and giving us 30 mins warning, and then moving our old sofas as well as installing the new ones. The sofas are good quality and comfortable but we have already had a couple of marks which we have been able to remove, but we thought the sofas would have been pre treated we a stain guard as offered by some other manufacturers.

Reply from Sofas by Saxon
Very impressed with the quality of my three piece suite. The delivery went off smoothly, with the crew phoning me half an hour before arrival. I would have no hesitation in recommending this company.

Reply from Sofas by Saxon
Hi Saxon, My recent purchase of a queen Anne stool is absolutely beautiful but I wouldn't expect anything less from Saxon you represent quality of the highest standard thank you so much. Prue.

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Reply from Sofas by Saxon
The whole process form selecting the sofa to delivery was a positive and seamless process. Excellent staff interaction throughout... friendly, professional and with no query left unanswered. Easy to contact 'real' staff members on the phone too! I can't recommend this firm highly enough - and the sofa is beautiful and very comfortable.

Reply from Sofas by Saxon
very professional ,helpful and confident about their product . was slightly disappointed that a 30 % sale announced just two weeks having orddred .

Reply from Sofas by Saxon
Incredible range of furniture and an amazing range of colours, to select from. No pressure or urgency from the knowledgeable staff to make your selection. Delivery was exactly as it should be, we were kept informed at each stage. Easily recommended.

Reply from Sofas by Saxon
The team are professional and knowledgable about the furniture that they make. They are truly interested in the company and guide and a customer through the process with care. My settee and chairs are very well made and you can see the quality in their construction in respect of materials and craftmanship. Well done saxon.

Reply from Sofas by Saxon
Really pleased with our new sofa, the colour was true to sample sent. Ordering online was simple, plus l did telephone the company. The quality and finish exemplary. The delivery was on time and the guys brought it into our living room efficiently. All the staff I dealt with were extremely helpful.

Reply from Sofas by Saxon
The quality of the sofas is superb. The communications and delivery were seamless. All in all we are very pleased with the excellent service. Thank you.

Reply from Sofas by Saxon
This is a small company owned by all the workers/ staff. We traveled 3 hrs to visit their showroom. We were shown round by a lovely lady who told us all about how our chesterfield sofas would be made on site and advised us on the quality of leather for our house hold needs. The delivery was free and they honoured a sale price that had just finished. I wrote down the wrong date for delivery so wasn’t ready when the delivery man called to say he was 1/2 hr away. So they helped to move my old sofa into my garage waited while I hoovered then set up my 2 new sofa which were perfect. I can’t rate this company high enough. Would definitely recommend even if you are not local.

Reply from Sofas by Saxon
First of all the furniture if 1st class and really good value.
Ordering is easy and you are kept informed of progress, delivery etc.
Delivery personnel are friendly and take care of your property.

Reply from Sofas by Saxon
We discovered Sofas by Saxon while searching for British‑made leather sofas for our living room, and the entire experience has been brilliant from start to finish.
After browsing their website, we contacted their customer service team and requested leather swatches so we could see and feel the quality before placing an order. The team was extremely helpful, polite, and knowledgeable, which immediately gave us confidence in both the product and the company.
The online ordering process itself was very smooth, with clear communication on timelines. Shortly after placing the order, the delivery team contacted us to confirm the delivery week, and then followed up closer to the date with a precise time slot. The communication throughout was excellent and very reassuring.
We’ve now been using the sofas for around two months, and they are absolutely fantastic. We love the colour, the feel of the leather, the comfort, and the overall build quality. They blend beautifully with the rest of our living room, adding real character and noticeably elevating the space.
Overall, our experience with Sofas by Saxon has been outstanding. From customer service to product quality, everything exceeded our expectations, and we wouldn’t hesitate to recommend them.

Reply from Sofas by Saxon
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