We ordered a sofa from the Leeds showroom. From our first visit Nick and his team were very helpful and provided great advice regarding sofa choices and fabrics. They sent us digital images showing di... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We visited the Bruton showroom, Lindsay, the manager, could not have been more personable and helpful. For two hours she showed us potential fabrics for the Helmsley sofa we had chosen. Both Lin... See more
Company replied
Sadly we had a couple of issues with our Sofa but I must say without any hesitation the help and support from customer services especially the lovely Hayley was exceptional from the very start.... See more
Company replied
Sofas and Stuff have been fantastic from start to finish. Their staff in the Tunbridge Wells store (especially Lisa and Martina) gave us so much of their time and advice throughout our several... See more
Company replied
Company details
Written by the company
Express your personality with a truly unique piece that is handcrafted in Britain using traditional techniques and finished in the your choice of fabric. We don’t just stop there, we tailor our sofas to your choice of filling, seat depth and foot design. Visit your nearest showroom and design a sofa, bed or mattress that’s tailored to you.
Contact info
The Dairy, RH20 1ER, Fittleworth, United Kingdom
- 01798 300353
- support@sofasandstuff.com
- www.sofasandstuff.com
4.8
Excellent
5K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful service
Dan Miles went above and beyond for me to make the right decision on a sofa. Could not have been happier. The showroom is wonderful with a huge range of sofas to choose from and an enormous and excellent range of fabric to choose.
18 March 2026
Unprompted review
Reply from Sofas & Stuff
Good morning, Kirsten.
Thank you so much for your kind words.
We’re delighted to hear that Dan Miles went above and beyond to help you find the perfect sofa - we’ll be sure to pass on your lovely feedback to him. It’s also great to know you enjoyed exploring the showroom and our wide range of sofas and fabrics; we’re so pleased you found something that felt just right.
Thank you again for taking the time to share your experience.
Warmest thanks,
Sofas and Stuff
Very Poor Quality Sofa Cushions which Customer Service refused to replace the inadequate collapsed cushions
I am appalled at the the terrible quality of the Aldeburgh sofa cushions and the unhelpful customer service in trying unsuccessfully to rectify this. I have never left a review before but I want to warn other customers about our experience with Sofas and Stuff.
The feather back sofa cushions arrived woefully under stuffed and unusable. We immediately informed the showroom and were told that we had mistakenly been sent ones with a 10% less fill than what we ordered (after trying them at the St Albans store). We were told that this had also happened to another customer and they would replace them with fibre fill cushions which would be firmer.
Within a the first year of using the fibre fill cushions became badly mis-shaped and unusable.They had been plumped on a daily basis and vigorously plumped when hoovered weekly as recommended. When guests were arriving I had to put towels and cushions inside the sofa cushions to make the sofa usable! This is unacceptable and not what you would expect to do within a year of light use and good care for a sofa that costs over £3000!
We reported the situation well within the guarantee time but were told that the collapse of the fibre cushion inserts would not be covered by the guarantee. I provided photos of the collapsed cushions and an engineer came to "inspect" the sofa. However, he told us that he was just paid to confirm that the cushion weight was correct, not assess the collapsed state of the product. Therefore Sofas and Stuff informed us that because the cushions were of the correct weight they would not replace them. We were asked to spend hundreds more pounds on buying replacement cushion inserts! This is not acceptable. The sofa cost over £3000 and should be usable a year after first buying!
The material is gorgeous and in great condition but the cushion inserts ruin the sofa, making it look ugly and crumpled even after plumping it well and I wish that I had never bought the sofa from this company.
27 March 2026
Unprompted review
Reply from Sofas & Stuff
Good afternoon, TT.
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the disappointment caused with your sofa cushions and the service you received.
This is certainly not the standard we aim to deliver, and we would really appreciate the opportunity to investigate this further for you. We are keen to understand exactly what has happened and who you have been in contact with so far, so that we can review your case properly and see how we can help resolve this for you.
Please could you get in touch with us directly at your earliest convenience. Alternatively, you can quote your order details if possible? We will arrange for a member of our team to reach out to you.
We genuinely value your feedback and would like the chance to put things right.
Kind regards,
Sofas and Stuff
Fantastic customer care and experience
All of the staff in the beautiful Cheltenham store were so helpful. We chose a sofa as well as well as some stunning fabric to make a blind. The delivery of the sofa went smoothly and Martyn and Steve were so thoughtful about the best way to take it through the house and informative about how to care for the sofa. We're delighted with both purchases.
5 March 2026
Unprompted review
Reply from Sofas & Stuff
Good morning, Josie.
Thank you so much for your lovely review.
We’re delighted to hear that you had such a positive experience in our Cheltenham store and that the team were able to help you find both the perfect sofa and beautiful fabric for your blind. It’s wonderful to know you’re so pleased with both purchases.
Martyn and Steve will be thrilled to hear your kind words - they always take great care to ensure deliveries go smoothly and that customers feel confident in caring for their sofas.
Thank you again for choosing us, and we hope you enjoy your new pieces for many years to come.
Warmest thanks,
Sofas and Stuff
Superb staff
Superb staff. Very helpful when in the Bruton showroom.
Delightful and helpful delivery gents,Jake and Martyn.
Coped with the tight space and left everything in place.
27 March 2026
Unprompted review
Reply from Sofas & Stuff
Good morning, Eric.
Thank you so much for your kind words.
We’re delighted to hear you had such a positive experience in our Bruton showroom and found the team so helpful. It’s also wonderful to know that Jake and Martyn took great care with your delivery, especially navigating a tight space and making sure everything was perfectly in place.
We’ll be sure to pass on your lovely feedback to them all.
Warmest thanks,
Sofas and Stuff
Sofas & Stuff Review
We first visited Sofas & Stuff a few weeks ago to see what they had to offer. Having found a style we liked, we were then charmingly and very ably assisted by Dominic Wright, who proceeded to take account of each one of our preferences in order to create a truly bespoke offering that moulded our style choice into a pair of sofas that precisely fitted our requirements. From style, to size, to back height to filling material, even to the AMOUNT of filling to ensure the sofas exactly matched the level of firmness we like. Dominic also brought his experience and flair for colour and style to bear when choosing the fabric, helpfully narrowing down a dizzyingly huge range to a much more manageable selection. He even had a handy Farrow & Ball paint chart available to help us choose the right colour for the walls, and was able to recommend a nearby Upholsterer to re-cover our existing footstool to match. Sofas & Stuff furniture is far from cheap, but the quality of the products and the customer service, especially from Dominic Wright are second to none
20 March 2026
Unprompted review
Reply from Sofas & Stuff
Good morning, Geraldine.
Thank you so much for taking the time to share such a detailed and thoughtful review.
We’re absolutely delighted to hear about your experience and how Dominic looked after you. Creating something truly bespoke is at the heart of what we do, so it’s wonderful to know he was able to guide you through every detail - from size and comfort to fabric and finishing touches - to achieve exactly what you were looking for.
It’s especially lovely to hear how his expertise and eye for colour helped make the process feel more manageable (and enjoyable!), and that those extra touches made a difference along the way.
We truly appreciate your comments on both the quality of our furniture and the level of service you received. Your feedback means a great deal to us, and we’ll be sure to pass your kind words on to Dominic.
Warmest thanks,
Sofas and Stuff
Ordered the Stockbridge corner sofa in…
Ordered the Stockbridge corner sofa in the Black Friday deal from Harrogate. Virginia was personable, friendly & really helpful - nothing was too much trouble. Communication from all departments was great. Dave & Chris delivered the sofa and totally professional.
A fantastic experience all round. Sofa is soooo comfortable too.
10 March 2026
Unprompted review
Reply from Sofas & Stuff
Good morning, Emma.
Thank you so much for your wonderful review.
We’re delighted to hear you had such a fantastic experience from start to finish. Virginia will be so pleased to know her friendly and helpful approach made a difference, and we’ll be sure to pass on your kind words to Dave and Chris for their professional delivery.
It’s also great to hear everything went smoothly with communication across the board - and that your Stockbridge corner sofa is so comfortable!
Thank you again for choosing us, and we hope you enjoy your sofa for many years to come.
Warmest thanks,
Sofas and Stuff
Very happy!
My second gorgeous purchase from Sofas&Stuff, which I am so thrilled with (Kobe tobacco velvet sofa, lush!), was delivered today by the fabulous Jake and Martyn who were the best of the best! Not only did they set up the new sofa, but were so careful in the house as well as really thoughtful and professional. I was also shown how to easily puff up my existing S&S chair feather cushions which was brilliant. Thank you S&S for the amazing customer service from ordering to great delivery.
26 March 2026
Unprompted review
Reply from Sofas & Stuff
Good morning, Sue.
Thank you so much for your review.
We’re absolutely delighted to hear how thrilled you are with your second purchase - your Kobe tobacco velvet sofa sounds like a beautiful choice!
It’s wonderful to know that Jake and Martyn took such great care during your delivery and made the whole experience so positive. We’re especially pleased they could share some helpful tips for keeping your existing chair looking its best too.
Your kind words about our service from ordering through to delivery truly mean a lot to us. Thank you again for your continued support - we hope you enjoy your gorgeous sofa for many years to come!
Warmest thanks,
Sofas and Stuff
Great from start to finish
My sofa came today delivered by Jake and Martyn who were great, friendly curtious and efficient
The whole sofa and stuff experience has be first class from start to finish
I spent lovely afternoon with Liberty at the Mere Green Store, who helped me choose my sofa and fabric
There was no pressure sales and everything was explained and nothing was too much trouble
The sofa is fabulous and will be going back for a foot stool once my sitting room is finished
Can’t recommend them highly enough
25 March 2026
Unprompted review
Reply from Sofas & Stuff
Good day, Millie.
Thank you so much for your review.
We’re delighted to hear that your sofa has arrived safely and that Jake and Martyn made the delivery experience friendly, courteous, and efficient. It’s wonderful to know that your time with Liberty at our Mere Green store was so enjoyable - choosing your sofa and fabric without any pressure is exactly what we aim for.
We’re thrilled that you’re loving your new sofa and look forward to welcoming you back for a footstool when your sitting room is complete.
Your kind words mean a lot, and we really appreciate your recommendation.
Warm regards,
Sofas and Stuff
Customer service from start to finish…
Customer service from start to finish is amazing. We met Jason Grout in Hungerford who gave us brilliant advice. We found the perfect chair and waited a short time for the product to be made from scratch. The delivery was faultless. Communicated in advance, app to follow on the day and excellent service from Dave and Shane
24 March 2026
Unprompted review
Reply from Sofas & Stuff
Good morning, Mary.
Thank you so much for your fantastic review.
We’re thrilled to hear that Jason in our Hungerford showroom was able to provide brilliant advice and help you find the perfect chair. It’s wonderful that the custom-made process was smooth and that your delivery experience with Dave and Shane was faultless. We’ll be sure to pass on your kind words - they’ll be delighted to hear how much you appreciated their service.
We’re so pleased that the whole journey, from start to finish, was seamless and enjoyable for you.
Warm regards,
Sofas and Stuff
Excellent staff and great products
Just taken delivery of our new sofas and we are very pleased with their quality, overall appearance and how they enhance our room.
The delivery team (Dave and Shane) were excellent; friendly, careful and efficient.
Overall dealing with Sofas&Stuff has been a pleasure. From the staff in the showroom through to final delivery everyone we have dealt with has been friendly and helpful.
25 March 2026
Unprompted review
Reply from Sofas & Stuff
Good morning, Stephen.
Thank you so much for your wonderful review.
We’re delighted to hear how pleased you are with your new sofas and that they’ve enhanced your room. It’s fantastic to know that Dave and Shane made your delivery experience friendly, careful, and efficient - we’ll be sure to pass on your kind words to them.
It’s also great to hear that your experience with our showroom staff and the rest of the team was positive from start to finish. We always aim to make the whole journey enjoyable, and your feedback means a lot.
Warm regards,
Sofas and Stuff
Delivery arranged efficiently , friendly service
Delivery arranged efficiently .
Delivered on time and with ease .
Very friendly , Gary and Stuart, helpful , got the sofa in with ease , unpacked checked informative . Pleasant experience . Great service , great sofa .
25 March 2026
Unprompted review
Reply from Sofas & Stuff
Good morning, Kate.
Thank you so much for your lovely review.
We’re thrilled to hear that your delivery went smoothly and that Gary and Stuart made the experience so pleasant. We’ll be sure to pass on your kind words - they’ll be delighted to know their care, friendliness, and helpfulness made a positive impression.
It’s wonderful to hear that you’re enjoying your sofa and that the whole process was seamless from start to finish.
Warm regards,
Sofas and Stuff
Sofas an stuff 5 star
Tracey at sofas and stuff is one of a kind. Her team welcomed us immediately, her energy was infectious and her knowledge was reassuring. Thank you for your support and quick delivery, efficient communication and amazing sofas!
23 March 2026
Unprompted review
Reply from Sofas & Stuff
Good morning, Georgina.
Thank you so much for your wonderful review.
We’re absolutely delighted to hear about your experience with Tracey and the team. She truly is one of a kind, and it’s fantastic to know her energy, knowledge, and warm welcome made such a positive impression. We’ll be sure to pass on your kind words - they’ll mean a lot to her and the whole team.
It’s also great to hear that you were pleased with the quick delivery, clear communication, and of course your amazing sofas.
Thank you again for your feedback, and we hope you enjoy your furniture for many years to come.
Warm regards,
Sofas and Stuff
Excellent service from Sofas and Stuff
Janet and the team in the Woodchester, Stroud show room were extremely helpful and professional when we were choosing our sofas. They provided a very personalised, bespoke service and the range of fabrics on offer is exceptionally wide. Janet also recommended a local upholsterer who was able to recover a footstool in matching fabric purchased from Sofas and Stuff. Martyn and Jake delivered the furniture on time and they were fantastic too in manoeuvring large items, placing them with care and removing all packaging. They were extremely courteous and super helpful in making sure the new items were exactly where I wanted them and offered to move existing furniture back in place once the sofas were in situ. A brilliant company 🤩
24 March 2026
Unprompted review
Reply from Sofas & Stuff
Good morning, Karen.
We’re absolutely delighted to hear about your experience with Janet and the team at our Woodchester, Stroud showroom. Providing a personalised, bespoke service is something we’re very passionate about, so it’s wonderful to know this came through during your visit.
We’re also so pleased that Janet’s recommendation helped you perfectly match your footstool - what a great finishing touch!
It’s equally lovely to hear your kind words about Martyn and Jake. We’ll be sure to pass on your feedback to them - they’ll be thrilled to know their care, courtesy, and attention to detail made such a positive difference. Going the extra mile to ensure everything is just right in your home is exactly what we aim for.
Thank you again for taking the time to share your experience. Your comments mean a great deal to us, and we hope you enjoy your beautiful new sofas for many years to come.
Warm regards,
Sofas and Stuff
Great sofa, great delivery experience.
We are delighted with our sofa. It looks and feels very well made.
Delivery was by a two man team, Martyn and Jake, who brought the sofa in to its location, unpacked it fully and explained the fabric care cover. We found the delivery experience exceptional, we thought both members of the team had excellent interpersonal skills, they were interested and positive and made the arrival of the sofa a pleasure for us.
18 March 2026
Unprompted review
Reply from Sofas & Stuff
Good morning, Peter.
Thank you so much for your lovely review.
We’re delighted to hear how pleased you are with your sofa and that it’s living up to expectations in both look and quality. It’s especially wonderful to know that Martyn and Jake made such a positive impression during your delivery. We’ll be sure to share your kind words with them - they’ll be thrilled to hear how much you appreciated their care, professionalism, and friendly approach.
We’re so glad they helped make the whole experience enjoyable from start to finish, including taking the time to explain the fabric care cover.
Thank you again for your feedback, and we hope you enjoy your sofa for many years to come.
Warm regards,
Sofas and Stuff
Amazing sofas and overall experience…
Amazing sofas and overall experience from start to finish. Massive thanks too to Gary and Davy for the smoothest of deliveries and unpacking. Thank you.
23 March 2026
Unprompted review
Reply from Sofas & Stuff
Good morning, Kristian.
Thank you so much for your review.
We’re thrilled to hear that you had such a great experience with us from start to finish, and that you’re loving your sofas. A special thank you for mentioning Gary and Davy - we’ll be sure to pass on your kind words to them. They’ll be delighted to know their delivery and unpacking made everything run so smoothly.
We really appreciate your feedback and hope you enjoy your new sofas for many years to come.
Warm regards,
Sofas and Stuff
Excellent service
Excellent and informative service from the sales staff at stroud branch followed by the same Excellent service from Gary and Davy who delivered and placed our sofas and chairs with care. Taking the time to explain about the stain guard protection
23 March 2026
Unprompted review
Reply from Sofas & Stuff
Good morning, Tony.
Thank you so much for your wonderful review.
We’re delighted to hear that you received excellent and informative service from our team in the Stroud branch, and that Gary and Davy continued that experience during delivery. We’ll be sure to pass along your kind words to them - they’ll really appreciate it.
It’s great to know that the care taken with your furniture and the time spent explaining the stain guard protection made a positive difference. We always aim to make every step of the journey as smooth and helpful as possible.
Thank you again for choosing us, and we hope you enjoy your sofas and chairs for many years to come.
Warm regards,
Sofas and Stuff
Great Service
Just had a delivery of a chair , the service from David and Shane was impeccable, we were contacted beforehand, and they were both friendly and helpful on arrival, nothing was too much trouble.
We have previously bought a sofa and another chair from their Salisbury branch and again the service could not be faulted, especially from Lorraine and Elle. From the help we were given in the shop to the delivery they were fantastic to deal with and we would recommend them 100%.
23 March 2026
Unprompted review
Reply from Sofas & Stuff
Good afternoon, Mary.
Thank you so much for your wonderful feedback!
We’re delighted to hear that David and Shane provided such impeccable service and kept everything smooth with great communication - we’ll be sure to pass on your kind words to them.
It’s also lovely to know you’ve had consistently great experiences with our Salisbury showroom. Lorraine and Elle will be thrilled to hear how much you appreciated their help and support throughout your purchases.
Your recommendation truly means a lot to us, and we’re so pleased you continue to choose us.
Warmest thanks,
Sofas and Stuff
Just had a new sofa delivered
Just had a new sofa delivered. Was delivered when they said they would and app means you can see exactly where the van is. David and Shane, the delivery nen were polite and efficient. Oh, and the sofa is great too.
23 March 2026
Unprompted review
Reply from Sofas & Stuff
Good afternoon.
Thank you so much for your lovely review!
We’re really pleased to hear the delivery went smoothly and that you found the tracking app helpful - it’s great to know everything arrived just as expected. David and Shane will be delighted to hear your kind words about their polite and efficient service.
And of course, we’re so glad you’re loving your new sofa too!
Warmest thanks,
Sofas and Stuff
Super friendly team
Super friendly team, really helpful. Comms was fantastic
21 March 2026
Unprompted review
Reply from Sofas & Stuff
Good afternoon, Luke.
Thank you so much for your kind words!
We’re delighted to hear you found the team super friendly and helpful, and that our communication hit the mark. Providing a smooth and supportive experience is really important to us, so your feedback means a lot.
Thanks again for taking the time to share your experience.
Warmest thanks,
Sofas and Stuff
Ordered a Pugin sofa which looks lovely…
Ordered a Pugin sofa which looks lovely in my living room. It’s quite a substantial piece of furniture. The guys who delivered it, Shane and Gary were professional, respectful and mindful of other furniture, dogs etc.
I’m a little concerned about the feather cushions which already seem to be sagging towards the middle and not super comfy. I’m used to my other upholstery being firm but squashy and this is a bit different. I can see other reviewers have had issues with cushions but I guess I’ll give it longer to see if they settle down
20 March 2026
Unprompted review
Reply from Sofas & Stuff
Good morning, Nancy.
Thank you so much for your kind words – we’re really glad to hear you’re pleased with how your Pugin sofa looks, and that Shane and Gary made a great impression during delivery.
We’re sorry to hear you have some concerns, but please don’t worry – we’re here to help. If you’d like, do reach out to us directly and our team will be more than happy to take a closer look and support you in any way we can.
Kind regards,
Sofas & Stuff
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.