This is actually another sofa we’ve ordered from them and once again we’re super happy. The sofa is really comfy, great quality, and honestly looks even better in real life than in the photos. Custome... See more
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Review summary
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Reviews shaping this summary
Amazing quality sofa, extremely happy with it, I am obsessed!! Very comfy, and the delivery was fantastic. Lovely, kind friendly men, called me to tell me the day before an estimated time, then called... See more
Company replied
Would highly recommend Sofa and Friends, the show room is great and staff are really helpful, delivery was so quick, 1 week from payment and my sofa is delivered Delivery drivers very polite and... See more
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Ordered on website. Delivery within a week by the nicest and most respectful delivery team. Updated at all stages or ordering/ delivery process. I was nervous to begin with as hadn’t actually seen the... See more
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Tignes – Electric Seat Extension Sofa Rabbit
(19)
Tignes – Electric Seat Extension Sofa Olive
(14)
Tignes – Electric Seat Extension Sofa Mocha
(10)
Tignes Right Corner Sofa with Storage Rabbit
(9)
Tignes Left Corner Sofa with Storage Rabbit
(7)
Tignes Right Corner Sofa with Storage Mocha
(5)
Tignes – Electric Seat Extension Sofa Ivory
(4)
Bormio Left Corner Sofa with Storage Beige
(4)
Tignes Armchair Mocha
(4)
Tignes – Electric Seat Extension Sofa Olive High Back
(4)
Company details
Contact info
351 Purley way, CR0 4NW, Croydon, United Kingdom
- 02086800933
- sofasandfriends@gmail.com
- www.sofasandfriends.co.uk
4.8
Excellent
628 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely over the moon with our sofa
Absolutely over the moon with our sofa, we went for the tignes in rabbit and it’s so comfy I couldn’t actually believe the size of it!
I’m not overly impressed by the delivery company as they insisted they couldn’t fit it through the door ( they could with ease, they got a tape measure out to try and prove me wrong and it backfired massively) they also repeatedly ignored me as i asked them to leave the sofa in the middle of the room as I was paining still, they proceeded to push it up to the wall, luckily the paint had dried ..
but this had nothing to do with sofas and friends, delivery took 2 weeks and the sofa is amazing quality would 100% recommend
28 February 2026
Unprompted review
Reply from SOFAS and FRIENDS
Thank you so much for your lovely review! We're delighted to hear how happy you are with your Tignes sofa and that you're enjoying the comfort and size of it.
We're sorry to hear about the delivery experience and appreciate you bringing it to our attention. We’ll be sure to pass your feedback on to the delivery team.
Thanks again for your recommendation, it means a lot to us!
Tinges sofa and chair - so far so good
Really good from start to delivery, I sent a video via WhatsApp to confirm the sofa would fit my access, saga was ordered and delivered in 10 days, the two delivery guys where spot on, set the sofa and chair up and even too the packaging away! The sofa itself is spot on, I would definitely recommend it
24 February 2026
Reply from SOFAS and FRIENDS
We’re really pleased to hear everything went smoothly and that you’re happy with your sofa and chair. It’s great to know our delivery team looked after you too.
Thanks again for the recommendation 😊
I just received my tigna settee and…
I just received my tigna settee and it's gorgeous..am so happy with it...delivery guys were so nice ..I wouldn't hesitate to recommend
27 February 2026
Unprompted review
Reply from SOFAS and FRIENDS
Thank you so much for your lovely review!
We’re absolutely delighted to hear you’re so happy with your Tignes settee , that’s wonderful to hear. It’s also great to know our delivery team made a positive impression.
Amazing obsessed I can’t say thank you enough to the 2…
I can’t say thank you enough to the 2 delivery guys they were amazing efficient, quick, friendly and answered our questions as they were building the sofa.
One item was missing and they got on the phone straight away and sorted it out.
The next day I called to chase the missing item, spoke to a lady who was so apologetic and advised she will get it out to me the same day, it arrived the next day so thank you.
Saved the best till last the TIgnes sofa I am obsessed it is fantastic quality, looks amazing and is so comfortable
24 February 2026
Reply from SOFAS and FRIENDS
Thank you so much for your amazing feedback!
We’re thrilled to hear how happy you are with your Tignes sofa — “obsessed” is exactly what we love to hear! It’s fantastic to know our delivery team looked after you, kept you informed, and quickly sorted the missing item. We’re also glad our team could resolve everything promptly for you.
Enjoy your beautiful new sofa, and thank you again for your kind words and support 😊
Excellent
During the last 6 months I have ordered 2 sofas and the quality is excellent. They were both special orders and were made and delivered within 6 weeks of placing the orders.
24 February 2026
Reply from SOFAS and FRIENDS
Hi,
Thank you so much for your lovely message. We’re absolutely thrilled to hear that you’re happy with both sofas and that the quality met your expectations.
It really means a lot to us that you’ve ordered from us twice within the last six months. Your trust and support are truly appreciated.
If we can help you with anything at all in the future, please don’t hesitate to get in touch.
Kind regards,
Great from start to finish.
Great from start to finish.
Super fast delivery
respected my property unpacked the sofa took everything away.
I would definitely recommend this company & will 💯 use them in the future 🙌
24 February 2026
Reply from SOFAS and FRIENDS
Thank you so much for your amazing feedback!
We’re delighted to hear that you had a great experience from start to finish and that you were pleased with the fast delivery and service. It’s especially lovely to know that our team took care of your property and ensured everything was unpacked and cleared away properly.
Your recommendation truly means the world to us, and we look forward to helping you again in the future.
Thank you once again for your support 🙌
Amazing sofa
Ordered the 4 seater Tignes extendable sofa! & it is amazing, super comfy and so big! We love it thank you!
24 February 2026
Reply from SOFAS and FRIENDS
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear that you love your 4-seater Tignes extendable sofa and that you’re finding it super comfy and spacious — that’s exactly what we like to hear!
It really means a lot to us that you took the time to share your experience. Thank you again for your support, and we hope you enjoy your new sofa for many years to come.
Reply from SOFAS and FRIENDS
Thank you very much for your review.
We’re so pleased to hear that you were happy with the fast delivery and that our drivers provided a good service. We’ll be sure to pass your kind comments on to the team.
Super Happy
Gorgeous range, simple purchase with options to ease payments at 0% interest, quick delivery with good communication throughout & quality product. We are super happy!
18 February 2026
Reply from SOFAS and FRIENDS
Thank you so much for your fantastic feedback!
We’re delighted to hear that you found the purchasing process simple and that the payment options were helpful. It’s also great to know that you were happy with the quick delivery, communication, and, most importantly, the quality of your product.
Knowing that you’re super happy truly means the world to us 😊
We purchased the tignes left corner…
We purchased the tignes left corner sofa in mocha. It is a brilliant sofa - very comfortable. The process in buying was great. Always responded to messages. We went to visit the store before too and was really impressed with what we saw and the service from the staff at the store. The delivery was super quick, we had it within a week. The delivery people were very friendly too and helped put the sofa together. Thank you so much, we are already eyeing up getting a matching chair.
20 February 2026
Reply from SOFAS and FRIENDS
Thank you so much for your lovely review. We’re delighted to hear that you’re happy with your Tignes left corner sofa in mocha and that you found it comfortable.
It’s great to know you had a positive experience in-store, with communication, and with our delivery team. Your kind words mean a lot to us.
We’d be very happy to help when you’re ready for the matching chair 😊
Brilliant service from start to finish…
Brilliant service from start to finish can’t fault anything smooth purchase and process from ordering to delivery!
18 February 2026
Reply from SOFAS and FRIENDS
Thank you so much for your kind words! We’re thrilled everything went smoothly from order to delivery. We really appreciate your support and hope to see you again soon!
Brilliant delivery guys were amazing
Brilliant delivery guys were amazing! Not long of a wait for delivery. And I have to say the sofa is beautiful
18 February 2026
Reply from SOFAS and FRIENDS
Thank you so much for your lovely feedback! We’re thrilled to hear you had a great experience with our delivery team and that you’re happy with your beautiful new sofa. We’ll be sure to pass your kind words on to the team — they’ll really appreciate it.
Excellent sofa with very good quality…
Excellent sofa with outstanding quality and comfort. The materials and finishing feel premium and very durable. Staff were professional, helpful, and easy to deal with, and the delivery was on time and handled with care. Very satisfied with both the product and the service — highly recommended.
13 February 2026
Reply from SOFAS and FRIENDS
Thank you so much for your wonderful review! We’re delighted to hear that you’re enjoying your new sofa and that the quality and comfort met your expectations.
It’s especially rewarding to know that our team and delivery service made the experience smooth and pleasant for you. Your kind words truly mean a lot to us.
Fantastic service right from the start
Fantastic service right from the start. The lads that delivered it were amazing.
Thank you!
10 February 2026
Reply from SOFAS and FRIENDS
We’re thrilled to hear that you had a fantastic experience from the very start. Our delivery team will be especially pleased to know their efforts made such a positive impression — we’ll be sure to pass on your compliments to the lads!
Sofa is unbelievable, CS could be better
Sofa is unbelievable! Love it!
Delivery drivers that are used are not the best ended up telling them to just leave it and I ended up doing it myself as they where just knocking it into every wall etc.
Being kept up to date after placing the order can be improved, heard nothing for over a week after paying for the sofa, ended up having to call them to find out what was going on.
Would still recommend however as amazing sofa for a reasonable price.
Tignes corner sofa - Rabbit
10 February 2026
Reply from SOFAS and FRIENDS
Thank you for your honest feedback. We’re so pleased to hear you love your Tignes Corner Sofa – Rabbit!
We’re very sorry the delivery and communication didn’t meet expectations — that’s not the standard we aim for. Your comments will be shared with the team to help us improve.
We truly appreciate your recommendation and your support.
Sofa is perfect
Sofa is perfect. Delivery guys were very on time, brought it in and assembled it for me. No complaints, was a little weary of some of the bad reviews but my friend had used them before. Don’t listen to the bad reviews.
3 February 2026
Reply from SOFAS and FRIENDS
Thank you so much for your lovely feedback!
We’re delighted to hear your sofa is perfect and that the delivery team arrived on time and took care of everything for you. It’s great to know your experience reassured you, and we truly appreciate you giving us a chance based on your friend’s recommendation.
Enjoy your new sofa, and thank you again for your support!
The delivery came very quickly and the…
The delivery came very quickly and the delivery men were polite and tidy. The staff in the store were very helpful and the Sofa speaks for itself, gorgeous sofa.
6 February 2026
Reply from SOFAS and FRIENDS
Thank you so much for your kind words! We’re delighted to hear that you’re happy with your sofa and that our delivery team and store staff provided a positive experience. Enjoy your gorgeous new sofa!
The delivery was quick
The delivery was quick, they came on time, set the sofa up and took the rubbish away, the couch is perfect for us, we love it , thank you very much very study and perfect colour.
3 February 2026
Reply from SOFAS and FRIENDS
Thank you so much for your wonderful feedback! We’re thrilled to hear that the delivery went smoothly and that you love your new sofa. It’s great to know that it’s the perfect fit, sturdy, and the colour is just right. Enjoy it!
Order was simple but delivery not
The order was simple and straight forward. When I was contacting Sofa and Friends was helpfull and try to give me as much information as possible. I was just disapointed with delivery and processing time since sofa been delivered week and half before delivery.
Delivery itself was very chaotic and rushed because was other company doing it. The drivers were on the wrong address first and calling that nobody is responding the doorbell, and after sending message with address again they make it to the house after 20 minutes .
24 January 2026
Reply from SOFAS and FRIENDS
Thank you for your feedback. We’re glad to hear that our team was helpful during the ordering process.
We sincerely apologise for the issues you experienced with the delivery. We understand how frustrating it must have been with the delays, incorrect address, and confusion on the day. We are sharing your comments with our delivery partners to ensure this does not happen again.
We truly appreciate your patience and your feedback, and we hope you are enjoying your sofa despite the delivery challenges.
This is my second sofa and I love it
This is my second sofa and I love it. Delivered on a day I requested no problems from to finish with the service.
27 January 2026
Reply from SOFAS and FRIENDS
Thank you so much for your continued trust! We’re thrilled to hear that your second sofa has arrived exactly when you wanted and that the service met your expectations. Enjoy your new sofa!
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