SOFAS and FRIENDS Reviews 628

Absolutely love my sofa, super quick delivery and great customer service. Thank you

The service was absolutely amazing the quality of the sofa is great and I would recommend them over and over again.

This shop was a random find and I’m so glad I found them! I ordered the Tignes in rabbit and my kids are obsessed with the electric function (and so am I 😂)
Claire in the showroom dealt with my order, she was very helpful and gave first class service. Delivery was speedy and efficient and the boys made it look easy getting it through the door. Highly recommend this place!

I purchased a sofa from Sofas & Friends and had a very positive experience from start to finish. The staff were friendly, professional, and really helpful throughout the whole process.

Before delivery, I was a bit concerned because the entrance to my home is quite tight, so I sent them a video to check if the sofa would fit. They carefully reviewed it and advised that the back entrance should be used instead, and that I would just need to remove the fence before they arrived. This guidance was very helpful and made the delivery go smoothly without any issues.

The delivery itself was arranged very quickly, which I really appreciated. Overall, I’m extremely happy with both the service and my purchase, and I would definitely recommend.⭐️

I bought the piccolo sofa from sofas and friends recently and I am in love with my new sofa! Ordering was easy, the ladies in the showroom were so helpful and delivery was quick and easy. Thank you sofas and friends!

Simple experience and super quick delivery

Excellent service from start to finish. I was kept informed at every stage of the delivery process, which made everything feel smooth and reassuring.
When my chair arrived missing its feet, the issue was handled quickly and efficiently, with no hassle on my end—replacement legs were delivered the very next day.
The sofa is incredibly comfortable and stylish, with great quality for the price. I’m really pleased with my purchase and would highly recommend.

I have had the Tignes sofa for two weeks now and was hoping it would become more comfortable over time. Unfortunately, that hasn’t been the case.

The cushions have already started to sink, and I can feel the wooden frame through them, which makes it quite uncomfortable. I’m definitely not having the same experience that others seem to describe.

I was also disappointed that neither the store nor the sales team mentioned the extended warranty at any point during purchase or delivery. I only became aware of it after making an enquiry a week after installation, by which time I was told it was too late to add it.

So far, I’m disappointed with the overall quality of the sofa. The one I received does not feel like the same standard as the display model in store. I would urge others to be cautious before parting with a significant amount of money, as the quality received has not met expectations.

Fantastic service.
Stunning and super comfortable sofa.

I purchased the Tignas electric extending sofa. What can I say its stunning.
The Communications was great from Sofas and friends.

Highly recommend.

We purchased a bormeo sofa in June 2025 and within just 2 months, the material had come away from the seam. We reported the issue promptly, as this is completely unacceptable for a new piece of furniture, especially when the sofa was barely used. From when we first made contact with Sofa and Friends, it took several weeks and multiple follow up messages / emails on our part before an 'independent' inspection was arranged for the 29th September. This was carried out by a company named Castelan, that also don't have very good reviews. However, I wasn't too concerned about this immediately after the inspection, due to the comments made at the time of the visit. We were notified by Castelan, that they had sent over the report to Sofa & Friends on the day of inspection. Again after multiple chasing we received the report on the 20th October, and to our surprise, the inspectors comments during the inspection did not match what was issued in the report, which contradicted what was actually said in person. Despite clear evidence that the sofa was not holding up as it should and bearing in mind this sofa is barely used, Sofa and Friends are unwilling to take responsibility for it being a manufacturing fault or provide a satisfactory resolution. The earlier photo's clearly show that it is not 'possible accidental damage' and the comments by the inspector contradicted this outcome. (It would be useful if I could actually upload all of the photographs) The customer service and experience has been disappointing and we're in the process of escalating this issue further. I would strongly caution others to think twice before purchasing from this company.

Absolutely amazing, answered all my questions as its to far to go to the shop.Delivery was great messaged with date and called half hour before, delivery men were brilliant took all packaging away .Fantastic service...im telling everyone i know about them .👏👏👏👏

Good service, lovely large sofa. Hope there are no issues further down the line.

Great sofa great service right the way through good comunication and made quicker then expected.
The delivery drivers went above and beyond and made sure everything was right and took all packaging away 10/10

Delivery was ok got it in myself mostly, sofa was insanely comfortable every night i fell asleep on it 😅 now its so uncomfortable I can feel what feels like a cross batten inside the sofa about half way? Not sure if that's normal or if anyone else has it? The electric extendable tignes one.

I think the batten has to be there to support the sofa as the base is soo big but its awful on my backside. Other people have noticed it aswell. If you scoot forward its soft. Backwards its soft but like you are sat in a dip.

Brilliant sofa, quality and sofa is excellent and exactly as shown in the store, which is more than can be said about larger retailers

Fantastic sofa and chair the Tignes in Mocha (more dark grey which suits us). Communication via WhatsApp worked well and the guys answered swiftly. Delivery a little over 2.5weeks, lads assembled and took rubbish away. Measure your doors into your house, had to remove a unit to get it in..massive. Looks amazing and good quality. Well happy.

Our sofa is amazing and delivery time was outstanding, also the workers was polite and handled the sofa with care.

Sofa is absolutely fabulous!! Love it !! Customer service exceptional, was kept informed about the order, also on the day of delivery service was great, two guys unpacked it checked and took all the rubbish with them, the only thing that is not so perfect its the storage is hard to open as its so heavy but l don't use it daily anyway, thanks for my super sofa

Lovely sofa, huge! Sooo comfy