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Review summary

Created with AI, based on recent reviews

Looking at 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently describe the staff as exceptional, caring, professional, and helpful, often highlighting their ability to handle challenging situations with expertise and a positive attitude. The service provided is frequently praised for being incredible, efficient, well-organized, and punctual, with many people appreciating the smooth process and excellent communication from start to finish. People are particularly impressed with the delivery service, noting the team's ability to successfully move large items into difficult spaces, often through windows or awkward hallways, without causing any damage. While the overall sentiment is highly positive, some customers initially faced product delivery challenges with other companies before turning to this service, indicating that the product itself sometimes presents fitting issues that require specialized assistance.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, efficiency, and... See more

Service

Customers consistently report exceptional and highly efficient service, with many praising the... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers initially concerned about large items... See more

Delivery service

People report positive experiences with delivery service, especially when facing challenging situations like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These guys are absolutely exceptional! We had a sofabed delivery from loaf and the delivery guys couldn't get it in, loaf suggested calling sofa assist and frank and his team were amazing. Phoned me s... See more

Rated 5 out of 5 stars

Our new Loaf sofa wouldn't fit through the hallway to get into its correct spot and Loaf recommended Frank to help move it. He turned up the same day, worked tirelessly to disassemble and reassemble... See more

Rated 5 out of 5 stars

Honestly can’t fault this company, so caring and professional. Frank and his colleague are great, Frank answered all my questions and I had a few, nothing was too much trouble. I had two armchairs del... See more

Rated 5 out of 5 stars

Frank & his team were excellent! I was given Sofa assists number by the delivery team who brought in a Loaf sofa that wouldn't fit through the door down to the basement. I spoke with Frank on the phon... See more


Company details

  1. Moving and Storage Service

Information provided by various external sources

Sofa Assist are sofa hoist, dismantling and reassembling specialists. If you are struggling to move your sofa, get in touch we can help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

307 reviews

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1-star

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Rated 5 out of 5 stars

Amazing

Amazing - Frank was very professional, efficient and fast. Got our large sofa through a first floor window, including removing and refitting the window. Extremely highly recommended. Thanks!

14 July 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. They came on the day that I called (even though it was a Saturday) and got my sofa into the flat to save it from the rain. Very professional and polite. I would fully recommend their services and will use them again

23 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - Frank was very helpful on our first conversation and all follow up communication. On the day Frank & Adrian needed to dismantle the sofa (as expected) to get it into our flat on the 3rd floor with no lift. They were very friendly and worked hard to achieve this for us. There is absolutely no way of knowing by a visual inspection that it was taken apart and the sofa feels more robust than before. I would definitely use their services again

9 June 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service!

We had a bed delivered on Sunday and we had that nightmare where the damn thing wouldn't fit up the stairs. I came across Sofassist whilst frantically looking for someone to help with our problem. Frank answered my enquiry almost immediately and after sending through some details and pictures, he arranged to come the very next morning! Extremely impressed with how quickly the situation was dealt with and before we knew it our base and mattress were up over the balcony and in our bedroom. Absolutely outstanding and would recommend to anyone that has a problem like this. Thanks again guys!!

17 May 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service!

I had just bought a new sofa that wouldn’t fit through our narrow doorway. I sent an email to Sofa Assist, and Frank replied. He offered to FaceTime me, free of charge, to talk through how to remove the back of our recliner in order to fit it through our front door. Thanks to him and his outstanding customer service, our sofa is now comfortably in our living room! Will highly recommend!

14 May 2021
Unprompted review
Rated 5 out of 5 stars

100% give Sofa Assist a ring!

This morning my new sofa arrived and didn't fit through my hallway. We rang Frank and he was able to come round straightaway. He and his colleague were able to get my sofa through the window on the first floor WITHOUT any kind of crane device - just strength. It was actually insane and they made sure my sofa was fully protected throughout and even attached the new feet at the end. I can't thank them enough. They saved a very stressful situation. Highly highly recommend!!

6 May 2021
Unprompted review
Rated 5 out of 5 stars

I cannot thank Frank and co for…

I cannot thank Frank and co for travelling from London to the Midlands to help out our small business.
Expert; fairly priced and no nonsense; can do approach. Extremely satisfied. Highly recommended.
Team Medi-spa 28

22 April 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Charming, efficient and fast. Two big sofas and a bookcase up and over a first floor balcony as if they were feather-light. Frank and his assistant have a great attitude. Highly recommended.

9 April 2021
Unprompted review
Rated 5 out of 5 stars

Superheroes to the rescue!

I didn’t even realise company like this existed! But thank God it does!
Frank & Adrian came to the rescue when my long awaited Loaf sofa wouldn’t fit neither in the lift nor the staircase. They are incredibly skilled and professional! The hoisted my sofa up to the 4th floor and delivered it safe and sound into my living room! I am so so grateful! Thank you!

16 March 2021
Unprompted review
Rated 5 out of 5 stars

Excellent sofa move!

Frank was really helpful and had great communication throughout. Frank and his team were really efficient and it was completely stress free. Would definitely recommend and will be using Sofa Assist in the future.

13 March 2021
Unprompted review
Rated 5 out of 5 stars

Couldn’t fault them!

Frank and team were fantastic. A seamless experience from booking to sofa in place! Thank you. We thought the job would be nearly impossible but they made it seem so easy! Highly recommend. Libbi and Harry

13 March 2021
Unprompted review
Rated 5 out of 5 stars

5* Service

Fantastic service! I would thoroughly recommend. Both Frank and his helper could not have been more professional and made removing the sash window to put my sofa in the living room look easy! Thanks again - 10/10.

2 February 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, I was so impressed with the extreme care and attention taken. Not only did they get my sofas through an impossible space, they were so careful and respectful in my home. Thank you for such wonderful service!

31 January 2021
Unprompted review

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