Socket Store Reviews 5,352

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness of the staff and the overall efficiency of their interactions. Many people appreciate the high quality of the products, noting they are exactly as described and often uniquely crafted. Reviewers frequently mention the prompt and quick delivery, with orders arriving well-packaged and often ahead of schedule. However, some people mentioned issues with delivery going to the wrong address and suggested that the website could be improved, especially concerning different delivery and customer addresses. A few other people also felt that some products were a bit smaller than expected, requiring minor adjustments during installation.

What people talk about most

Product

Clients share positive opinions on product quality, frequently describing items as exactly as described and... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting quick and... See more

Service

Users describe positive interactions with service, frequently highlighting it as first-class, excellent, and... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and efficient.... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the products as good, superb, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is hard to believe in todays economic climate that a company has such a good returns policy. The very helpful lady (Olivia) in sales could not have been more accommodating. I contacted her on a Tu... See more

Company replied

Rated 5 out of 5 stars

Had a few orders previously for my house when i looked to purchase more noticed sockets were not showing white switches. One call to your office and the lady said items being fazed out with white swit... See more

Company replied

Rated 5 out of 5 stars

Items arrived quickly and well-packaged. Lovely quality - will look great (along with my previous order via Etsy) in my new kitchen! Will definitely order from here again if I need to for another room... See more

Company replied

Rated 5 out of 5 stars

The customer service team assisted me in being able to order and pick up my products on the same day. Which was really helpful as my electrician was waiting for the items.

Company replied



Company details

  1. Electrical Supply Store
  2. Electrical Wholesaler
  3. Electronics Store
  4. Lamp Shade Supplier
  5. Light Bulb Supplier
  6. Lighting Store

About Socket Store

Written by the company

30 Day No Quibble Guarantee

Whatever you order we offer you a no quibble guarantee on any item. As long as it's unused and with the original packaging we'll give you a full refund for the item.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very helpful staffHad a few orders previously for my…

Had a few orders previously for my house when i looked to purchase more noticed sockets were not showing white switches. One call to your office and the lady said items being fazed out with white switches she checked stock. Items available for what I required and they were put back on the website for me . Excellent service thank you very much 10/10

21 October 2025
Socket Store logo

Reply from Socket Store

Hello Stephen,
Thank you for your great feedback, we're really pleased our team could help you get the exact items you needed. It’s good to hear the stock check and quick website update made things straightforward for your order. We appreciate your support and your 10/10 rating.
Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

Great company

Great company for keeping the customer informed from start to finish of order, dispatch and delivery as well as having a easy to navigate website and good quality products.

6 October 2025
Rated 5 out of 5 stars

Fast Shipping great customer service

The website is easy to use, products are well-packaged, and the quality is excellent for the price. Very reliable, with fast shipping — I would definitely order from them again

24 September 2025
Rated 5 out of 5 stars

First class service !!

23 September 2025
Socket Store logo

Reply from Socket Store

Hello Michael

Thank you for your 5* review! We are glad that the service was first class and we hope you enjoy your products!

Kind regards,

The Socket Store Team

Rated 5 out of 5 stars

Socket's and light switches

Easy to order and order dispatched very quickly and good quality products

1 September 2025
Socket Store logo

Reply from Socket Store

Hello Carl,

Thank you so much for your 5* review! We are glad that you are happy with our products and that the ordering process was easy and dispatch was quick.

Kind regards,

The Socket Store Team

Rated 5 out of 5 stars

Excellent fast and efficient

Excellent fast and efficient. good quality product

29 August 2025
Socket Store logo

Reply from Socket Store

Hello,
Thank you so much for your kind words! We're thrilled you’re happy with the quality and speed, and we look forward to serving you again.
Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

Great website, great service, perfect

From start to finish my experience was excellent, a easy to use, clear and well laid out website, with great value and quality products, great communication and fast postage, various payment methods was definitely a plus also⭐⭐⭐⭐⭐ recommended

26 August 2025
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Reply from Socket Store

Hello Paul

Thank you so much for your 5* review! We really do appreciate it.

We are glad that you found the website well laid out and that our products are great value and quality products.

We would be happy to supply you again in the future!

Kind regards,

The Socket Store Team

Rated 5 out of 5 stars

Excellent product and service

Excellent product and service

19 August 2025
Socket Store logo

Reply from Socket Store

Hello Peter,

Thank you for your 5* review!

We really appreciate your feedback and are glad you like our products.

We’d be delighted to help again if you place an order in the future!

Kind regards,

The Socket Store Team

Rated 5 out of 5 stars

Item was as described and arrived…

Item was as described and arrived promptly

18 August 2025
Socket Store logo

Reply from Socket Store

Hello Margaret,

Thank you so much for your 5* review!

We are pleased that the items were to your liking and the delivery was prompt.

Kind regards,

The Socket Store Team.

Rated 4 out of 5 stars

Good choice

I needed non-standard size light switches, chose from a good selection. Very prompt delivery.

11 August 2025
Socket Store logo

Reply from Socket Store

Hi Rosemary,

Thank you for your 5* review!

We’re delighted you found the switches you needed and that delivery was prompt.

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

Lovely quality

Items arrived quickly and well-packaged. Lovely quality - will look great (along with my previous order via Etsy) in my new kitchen! Will definitely order from here again if I need to for another room. Love these!

7 August 2025
Socket Store logo

Reply from Socket Store

Hello Clare,

Thank you for your wonderful review!

We’re so pleased you love the quality and that our products will have a place in your new kitchen. We’d be delighted to help again when you’re ready for your next room!

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

Caring Socket Store

Socket Store was very efficient from phone order to next day delivery. They even made the effort to put two separate orders into one package saving on delivery cost.

I would definitely have no problem recommending Socket Store to others.

29 July 2025
Socket Store logo

Reply from Socket Store

Hi Geoff,

Thank you for your 5* review.

We’re so glad we could make your order process smooth and save you on delivery costs. Your recommendation means a great deal to us!

Kind regards,
Olivia Diggins

Rated 5 out of 5 stars

This company was more than helpful

This company was more than helpful. Great communication with a quick response.
I am absolutely over the moon with the new sockets they are spot on.
Thank you so much. I will definitely recommend this company for sure.

29 July 2025
Socket Store logo

Reply from Socket Store

Hello Yvonne,

Thank you for your 5* review and recommendation!

We’re delighted to hear you’re over the moon with your new sockets and that our team could provide the helpful, responsive service you deserve.

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

excellent selection

excellent selection , very quick delivery

28 July 2025
Socket Store logo

Reply from Socket Store

Hi Tim,

Thank you so much for your kind words! We’re thrilled you were happy our selection and that your order arrived quickly.

Kind regards,
The Socket Store Team

Rated 5 out of 5 stars

Excellent product and service

Excellent product and service

21 July 2025
Socket Store logo

Reply from Socket Store

Hello Anne
Thank you so much for your 5* review! I am glad to hear that our products and service were excellent. We really appreciate your lovely feedback.
Kind regards
The Socket Store Team

Rated 5 out of 5 stars

Quality so you can buy cheaper…

Quality products you can buy cheaper but quality and finish not as good in my experience

7 July 2025
Socket Store logo

Reply from Socket Store

Hello Keith
Thank you so much for your 5* review we really appreciate it! We are glad that you like our products and hope to supply you again in the future.
Kind regards
The Socket Store Team

Rated 5 out of 5 stars

great site all you need in one place…

great site all you need in one place and all matching, very quick service will be back for more when we change the next room!

4 July 2025
Socket Store logo

Reply from Socket Store

Hello Wendy
Thank you for your 5* review! We are glad that the service you received was quick and we look forward to supply you again!
Kind regards
The Socket Store Team

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