Social Care TV Reviews 

1,096
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the informative training modules and clear videos that allow people to learn easily at their own pace. Reviewers also deeply appreciate the helpful staff members who consistently provide patient assistance whenever help is required. People find the purchasing process quick and efficient when buying new training credits. However, some people mentioned that navigating the website and finding where to begin training sessions can sometimes be quite confusing. A few consumers noted difficulties when trying to log into accounts or locating course start buttons after purchasing credits.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting that courses are easy to navigate,... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, polite, and... See more

Website

Reviewers mention ambiguous feedback about website experiences. Many people report significant difficulties... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Product

People report positive experiences with product, finding the courses really good and comprehensive. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The social care TV trainings are very easy to understand also you can watch the video until you can understand it. Have been using this company for a long time it helps me to do my refresher course... See more

Company replied

Rated 5 out of 5 stars

Talking to a member of staff who was patient and efficient made my experience great. All companies should have staff like that, to put customers at ease while addressing their concerns at the same t... See more

Rated 5 out of 5 stars

Social care tv services are excellent. Whenever I ring them there is always someone who answers the phone. They listen and ready to help until you are satisfied. They never rush you about. Very patien... See more

Rated 5 out of 5 stars

I have been using Social Care TV for several years through my employer and found each module extremely informative, with the video element easy to follow and practical. Being on long term sick I have... See more

Company replied


Company details

  1. Educational Institution
  2. Career and Education Provider
  3. Education Center
  4. Aged Care
  5. Training School

About Social Care TV

Written by the company

Social Care TV

Social Care TV is the UK’s first and leading accredited e-learning provider for health and social care providers of all types. Our high quality audio-visual e-learning has been trusted by more than one million customers across the UK for over 20 years.

We take great pride in the standard of the resources we offer and, as a result, we have been awarded accreditation by Continuing Professional Development (CPD) UK and are fully endorsed by Skills for Care. We care about cyber security and are Cyber Essentials accredited.

Our portfolio of over 70 courses, developed specifically for the care sector, is consistently updated and expanded. Subtitles have been added for accessibility and we provide high quality workbooks to consolidate the candidate’s learning.

Ever-evolving, our cutting edge online platform embraces new advances in technology. This, alongside our finely honed in-house research and production department and gold standard customer support keeps Social Care TV at the forefront of training provision.

At Social Care TV, you are in great company. We are proud to be the most widely used e-learning provider for training for the health and social care sector, working alongside some of the largest providers in the UK including the NHS, regional and county councils, and several key care home groups and agencies in the sector.

Innovative, flexible and affordable e-learning, available for you, anywhere, any time.

For further information give us a call between 9am and 5pm, Monday to Friday, or email us at: info@socialcare.tv

Gold Standard Customer Service Guaranteed

Our Experienced Team Are Here For You

Our Experienced Team Are Here For You
At Social Care TV, our customers are at the heart of all we do. We provide gold standard customer service with our experienced, knowledgeable team from Monday to Friday.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,096)

167 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional training

Professional, easy-to-follow training with practical information useful in real care work.

28 April 2026
Social Care TV logo

Reply from Social Care TV

Dear Aggie,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you found the training to be professional and easy-to-follow with practical information useful in real care work.

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 4 out of 5 stars

Medicine training

It was very hard for me to register I struggled till l asked a friend to help me
All in all the training was good

4 May 2026
Social Care TV logo

Reply from Social Care TV

Dear Ms Dube,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear that you found the training to be good. We are so sorry that you found it difficult to register and so pleased to hear that your friend was able to help you. Our brilliant customer care team are always on hand during business hours on 01953 853070 should you encounter any further issues and will guide you through over the telephone ensuring that you are 100% clear and happy. They can also be contacted via LiveChat on our website. We want to ensure that your experience runs smoothly at all times.

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 5 out of 5 stars

Smooth purchase.

Smooth purchase.

29 April 2026
Social Care TV logo

Reply from Social Care TV

Dear Lynne,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you experienced a smooth purchase.

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 5 out of 5 stars

Great training for all

Great training for all

22 April 2026
Social Care TV logo

Reply from Social Care TV

Dear Scott,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you feel the training is great for all.

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 5 out of 5 stars

The detail of the course is exceptional

The detail of the course is exceptional

28 April 2026
Social Care TV logo

Reply from Social Care TV

Dear Vincent,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you found the course detail to be exceptional!

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field.

Thank you again and have a great day.

Team SCTV

Rated 5 out of 5 stars

Easy to book and complete courses.

Easily contacted the company to discuss my needs.
Booked and paid for the courses I needed.
Easy to select courses and work through them. Certificates can be saved or emailed to you as soon as the course has been completed. Courses can be worked through at your own pace.

28 April 2026
Social Care TV logo

Reply from Social Care TV

Dear Claire,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you found the experience to be easy.

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 5 out of 5 stars

Easy

Easy , cheap , informative and helpful .

21 April 2026
Social Care TV logo

Reply from Social Care TV

Dear Marie,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you found the courses to be easy, cheap, informative and helpful.

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 4 out of 5 stars

Only one hiccup for me beginning the…

Only one hiccup for me beginning the update modules .. the instructions on how to start didn’t make clear that you had to click on your name in order to access ‘Choose module’ ( my granddaughter said it should be common knowledge ! ) I emailed for help & was able to continue the sequence . The modules were an excellent refresher - one correction I still disagree with but a minor quibble . Immediate results which were great.

17 April 2026
Rated 5 out of 5 stars

Efficient member of staff.

Talking to a member of staff who was patient and efficient made my experience great. All companies should have staff like that, to put customers at ease while addressing their concerns at the same time.
My concerns were promptly dealt with and an update was given to me via email.

22 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look