Appalling company/scammers! unable to return the apparent fake trainers as the so called customer service have been messing me about for weeks. No answer when I call and now no response from emails. I... See more
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Had a hard job to find these Nike trainers found them at respectful price at sneakersdotlondon.com.Their service was second to none, keeping my undated with the process & delivery spot on, thank you H... See more
Do not order any shoes/trainers from these crooks.i emailed before I bought to ask for there authenticity to which they replied and sai I can purchase with confidence(I can show the email)they took m... See more
Fake trainer scam DO NOT ORDER. Ordered these on 15th January turned up mid February and quality is shockingly bad, currently going through fraud with my credit card company fighting for a refund. DO... See more
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Company details
Written by the company
Shiney Hub brings you the latest in style and comfort with a premium collection of shoes across the UK. Discover iconic designs and unmatched quality for every step you take.
Contact info
58 Peregrine Rd, Ilford, IG6 3SZ, United Kingdom
- 07449087819
- support.sneakers.com
- www.sneakersdotlondon.com
1.6
Bad
59 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Scam site ❌ didn’t receive trainers
Scam site ❌ didn’t receive trainers
23 January 2025
Unprompted review
Scammmmm they sell fake trainers
24 January 2025
Unprompted review
Reply from Shineyhub
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to make things right. Unfortunately, we’re unable to locate your order without additional details. Could you please reach out to us at support@sneakersdotlondon.com with your order information? We’re committed to resolving this promptly.
A great service
I read some average reviews of this company, but the opposite is true. It’s an outstanding service. They actually RESPOND to emails and do their very best to address questions. The video with your address label being applied to the box is a lovely touch too.
19 January 2025
Unprompted review
AVOID
Absolute scam!!! Took my money and did not send the trainers, had to raise a dispute and waited ages on it being resolved as they were ignoring emails! Avoid!!!!
edit - I see the company has responded. Funnily enough their response on here is very different to what they told me 😂 absolute joke! Very reluctant to give a refund too. Avoid at all costs!!!!
12 December 2024
Unprompted review
Reply from Shineyhub
Respected Customer,
Thank you for your feedback. After reviewing your order, we found that the product was unfortunately out of stock at the time of purchase. As a result, your order was canceled, and a refund was processed.
We kindly ask you to check your email, including your spam or junk folder, for the refund confirmation and any updates regarding your order. If you have any further questions or require additional assistance, please don’t hesitate to reach out to us directly at support@sneakersdotlondon.com.
We appreciate your understanding and are here to help if you need anything further.
Kind regards.
I ordered these and nothing ever…
I ordered these and nothing ever arrived. I contacted them and was told PayPal payment had not been received but had come out my account and PayPal confirmed had been paid.
Contacted them several times to resolve with nothing… have now started a refund via PayPal and am glad I used them.
This was a birthday present so also Rui ed my son’s 16th. Not a good company to deal with. Very disappointed.
26 December 2024
Unprompted review
Reply from Shineyhub
Respected Customer,
Thank you for sharing your feedback, and we sincerely apologize for any inconvenience caused.
After reviewing your order, we found that the product you requested was unfortunately out of stock at the time of purchase. As a result, your order was promptly canceled, and a refund was processed. We kindly ask you to check your email, including your spam or junk folder, for the refund confirmation and any updates regarding your order.
We deeply regret that this situation impacted your son’s birthday, as we strive to provide a seamless shopping experience for all our customers. If you still have any unresolved concerns or require further assistance, please don’t hesitate to contact us directly at support@sneakersdotlondon.com.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Kind regards.
Please please do not use this site
Please please do not use this site ! They are falsely advertising that they sell legitimate trainers they are fake ! I don’t know how they are getting away with claiming these trainers are real thankfully I’ve ordered through psypal and I’m in the process of being refunded please be very careful!
7 January 2025
Unprompted review
Reply from Shineyhub
Respected Customer,
Thank you for your feedback. After reviewing your order, we found that the product was unfortunately out of stock at the time of purchase. As a result, your order was canceled, and a refund was processed.
We kindly ask you to check your email, including your spam or junk folder, for the refund confirmation and any updates regarding your order. If you have any further questions or require additional assistance, please don’t hesitate to reach out to us directly at support@sneakersdotlondon.com.
We appreciate your understanding and are here to help if you need anything further.
Kind regards,
SCAM SITE, DO NOT USE
SCAM SITE, SCAM SITE, SCAM SITE ....
Do not order from this site, as per previous reviews - do your homework, completely fictitious - don't be tempted to place an order.
23 December 2024
Unprompted review
Reply from Shineyhub
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to make things right. Unfortunately, we’re unable to locate your order without additional details. Could you please reach out to us at support@sneakersdotlondon.com with your order information? We’re committed to resolving this promptly.
Fack trainers do not buy
What ever you do do not buy from hear. The trainers are fake and they say there coming from America as the London store doesn't have the size. It's a load of crap they don't have a shop in England at all. The trainers are fake I do not no how they are still operating. Iv tried contacting them regarding sending them back and have heard nothing back. Avoid buying from hear as all cost. Scammers
7 November 2024
Unprompted review
Reply from Shineyhub
We’re truly sorry to hear about your experience, and we take feedback like yours very seriously. Our goal at Sneakers Dot London is to provide authentic, high-quality sneakers and exceptional service to each and every customer.
Please be assured that our products go through rigorous quality checks, and we stand by their authenticity. While some items may ship from our international warehouse, our team is always available to clarify any questions or concerns regarding shipping or stock.
We apologize if there was any difficulty in reaching us regarding a return, and we’d be more than happy to assist you personally with any outstanding issues. We encourage you to reach out to our customer support team again, as we aim to resolve this matter to your satisfaction.
Thank you again for your feedback—it helps us improve, and we appreciate the chance to address your concerns directly. To our valued customers, please feel free to contact us with any questions as we are committed to transparency and quality.
Fantastic all round experience with…
Fantastic all round experience with customer service and product, I’m so happy with my trainers, will definitely recommend them.
8 October 2024
Unprompted review
Reply from Shineyhub
Thank you so much for your amazing feedback! We're thrilled to hear that you're happy with both our service and your trainers. We look forward to your next visit and appreciate the recommendation!
Order cancelled when I asked about…
Order cancelled when I asked about authenticity of sneakers and no ETA on day 3.
7 October 2024
Unprompted review
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