Shineyhub Reviews 

59
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Appalling company/scammers! unable to return the apparent fake trainers as the so called customer service have been messing me about for weeks. No answer when I call and now no response from emails. I... See more

Rated 5 out of 5 stars

Had a hard job to find these Nike trainers found them at respectful price at sneakersdotlondon.com.Their service was second to none, keeping my undated with the process & delivery spot on, thank you H... See more

Rated 1 out of 5 stars

Do not order any shoes/trainers from these crooks.i emailed before I bought to ask for there authenticity to which they replied and sai I can purchase with confidence(I can show the email)they took m... See more

Rated 1 out of 5 stars

Fake trainer scam DO NOT ORDER. Ordered these on 15th January turned up mid February and quality is shockingly bad, currently going through fraud with my credit card company fighting for a refund. DO... See more

Company replied

Company details

  1. Shoe Store
  2. Footwear Wholesaler

Written by the company

Shiney Hub brings you the latest in style and comfort with a premium collection of shoes across the UK. Discover iconic designs and unmatched quality for every step you take.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

59 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(59)

6 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAMMERS !

SCAMMERS ! SCAMMERS ! SCAMMERS !

If you’ve bought anything from this joke company then have them checked professionally because you’ve been taken for a ride !! They advertise with genuine shoes on their website then send stinking poorly built replicas. You buy from a uk website then have to return them to VIETNAM ! That should tell you all you need to know

Dispute raised with PayPal on March 7th 2025 ! I sent these horrid replicas to Vietnam and the seller has twice ignored the door

STAY WELL CLEAR ! YOU HAVE BEEN WARNED ! Unless you’re happy paying top money for replica shoes

7 March 2025
Unprompted review
Shineyhub logo

Reply from Shineyhub

Respected Customer,
I’m really confused about why you sent the return to Vietnam. Did I authorize this? We clearly provided a UK return label. Why did you disregard the instructions and send the package elsewhere? This is not how we handle returns, and I don’t understand why you chose to do this.

We have clear policies in place, and I would appreciate it if you followed them.
Regards.

Rated 1 out of 5 stars

Fake!

they sent me a video and I have only just come across the video.. the trainers are fake. I told them I will not be accepting the trainers.. they said if I don't accept them I won't get a refund, I won't be accepting them! and I will get a refund.
( no refund has been issued still fighting for it. had a email off use to say to take this review down I will post your emails you rat!)

21 April 2025
Unprompted review
Shineyhub logo

Reply from Shineyhub

Respected Customer,
I have just reviewed the video you sent regarding the trainers. Please note that your order was successfully delivered, and upon your request, we provided a return label. The item was returned as per our policy, and a full refund has already been issued.

We take pride in following our policies and doing our best to ensure customer satisfaction. I kindly ask that you refrain from spreading negative reviews or making accusations, as we have done everything according to the process.

Thank you for your understanding and cooperation.

Rated 1 out of 5 stars

ABSOLUTE SCAM

ABSOLUTE SCAM
Avoid at all costs. They send you fake trainers, and upon returning the trainers they don’t even issue the refund.

1 February 2025
Unprompted review
Shineyhub logo

Reply from Shineyhub

Respected Customer,

Your refund has already been issued after the return was processed as per our policy. Please refrain from making false accusations, as we’ve followed all procedures to resolve the issue.

Thank you for your understanding.

Best regards.

Rated 1 out of 5 stars

SCAMMERS!!!!!!!!

SCAMMERS!!!!!!!!

THIS IS A FRAUDULENT SITE PLEASE DO NOT ORDER !!!!

ITS FAKE !!THEY TAKE YOUR MONEY AND GIVE U FAKE INVOICE AND NO MERCHANDISE.

PLEASE DO NOT ORDER!

5 April 2025
Unprompted review
Shineyhub logo

Reply from Shineyhub

Respected Customer,

We could not find any order details associated with your review. Please provide your order information so we can investigate further. If you’re a competitor, we ask that you refrain from spreading false claims, as it negatively impacts our business.

We are committed to resolving any genuine issues and appreciate your cooperation.

Best regards.

Rated 1 out of 5 stars

If I could leave 0 stars I would

If I could leave 0 stars I would! Possibly the worst company I have ever bought from. I ordered a pair of airmax 95s from the website around the middle of January for £161 (through paypal just incase) and they sent the fakest pair I have ever seen. They even sent me an ‘authentication video’ of the exact same shoes and they were horrendous. After 12/13 days they arrived and I requested a return label the following day. They said they would send me it in 2 weeks time due to ‘complications’. After this I informed paypal and they (sneakersdotlondon) bribed me asking me to close the case in order to receive the return label. Eventually however many weeks later they sent me a ‘return address’ which in fact was another one of their customers’ houses. I told paypal and they gave me the exact return address which was in vietnam… So I had to pay an extra £35 out of my own pocket to send them back and they had the cheek to not even answer the door to royal mail, and didn’t go to the depot to receive them. Eventually Paypal have sent me the refund which blows my mind how it’s taken so long but atleast I got there in the end. Trust me, never ever buy from this company. They steal from customers and try to make you return your shoes to someone else in order for them to not lose out on money.

6 April 2025
Unprompted review
Shineyhub logo

Reply from Shineyhub

Hi there,

We issued a return label as per our policy, and the "Made in Vietnam" label does not imply fraud—Nike manufactures in both Vietnam and China. Your failure to follow the return instructions caused confusion.

Please follow our return policy in the future. We’ve made efforts to resolve the issue, but ignoring our process is not acceptable.

Thank you.

Best regards.

Rated 1 out of 5 stars

After 3 months of fighting i finally…

After 3 months of fighting i finally got my refund from klarna through PayPal for some fake trainers I received, these are scam sellers please do not buy from these

1 April 2025
Unprompted review
Shineyhub logo

Reply from Shineyhub

Hi there,
We have already processed your refund, and the return label was provided as requested. We have all records you asked £100 for removing review, never seen such type of greedy customer.
We’ve done everything according to our return policy, and we kindly ask that you stop spreading misleading information.

Rated 1 out of 5 stars

SCAMMERS

SCAMMERS! SELL FAKE TRAINERS! they also blackmailed my partner saying if he doesn't take his negative reviews down he would not get a refund! This has been going on since 15th Jan and we still haven't got money back! They have now blocked us on facebook and keep changing their business name, SNEAKERS DOT LONDON YOUR A SCAM and I will make everyone aware! We aslo have proof of the whole process!!

21 March 2025
Unprompted review
Rated 1 out of 5 stars

Just don't order

Just don't order. The shop is a fake and you can tell by the language of the positive reviews that they are not written by customers. They all use similar non British English and over the top language.

16 March 2025
Unprompted review
Shineyhub logo

Reply from Shineyhub

Hi There,

We could not find any order details associated with your review. Please provide your order information so we can investigate further. If you’re a competitor, we ask that you refrain from spreading false claims, as it negatively impacts our business.

We are committed to resolving any genuine issues and appreciate your cooperation.

Best regards.

Rated 1 out of 5 stars

Not a legit company ignoring my emails…

Not a legit company ignoring my emails and not received the product I ordered tracking number has said the same thing for 2 weeks saying it’s waiting to be scanned

Don’t order from here

1 March 2025
Unprompted review
Shineyhub logo

Reply from Shineyhub

respected Customer,

We’ve checked, and your order has been successfully delivered. Please kindly remove your review as the issue has been resolved.

Thank you for your understanding.

Best regards.

Rated 1 out of 5 stars

ordered a pair of 95s a few weeks back…

ordered a pair of 95s a few weeks back as website looked authentic and were selling them at good prices. After trying to pay with paypal they emailed me asking if i could pay with my bank card (obviously trying to get it so it wouldn’t be as easy to refund. After reading all of the reviews it’s fair to say this is a total scam website. Also if you call there phone number some indian man picks up from a call centre 🤣. Don’t even try to hide it anymore the scammy bastards

12 March 2025
Unprompted review
Shineyhub logo

Reply from Shineyhub

We take false accusations seriously. After thoroughly checking our records, we have found no order under your name. Posting fake reviews and spreading misinformation is unacceptable.

We have reported this matter to the police for further investigation. If you have a genuine concern, provide valid order details in public instead of making baseless claims. Otherwise, stop spreading falsehoods immediately.

Consider this your final warning. Further defamation will result in legal action.

Best regards.

Rated 1 out of 5 stars

AVOID AVOID AVOID AVOID AVOID AVOID AVOID

As per the previous customer of Sneaker Dot London.

Avoid Avoid Avoid, Paid £175.00 for a Pair of Trainers which I believe to be counterfeit anyway - After I purchased and saw there video of the trainers they were sending from Viet Nam.

I too received a tracking number on the 8th of February still saying sender has sent it but no further detail than this some 3 weeks ago.

Tried calling and Emailing and nothing, now a dispute with my Credit Card Provider.

Please don't purchase from this horrible company as you will only be disappointed.

Was given a Tracking Number

8 February 2025
Unprompted review
Rated 1 out of 5 stars

This is clearly a scam website buyers…

This is clearly a scam website buyers beware!
I have purchased a pair of trainers for my son and have not received them 2 weeks later. They went through the trouble of providing me with a tracking number and link with royal mail. When you click on the link it clearly states waiting for package to be received. They are now ignoring my requests for further information and proof of postage.

15 February 2025
Unprompted review
Shineyhub logo

Reply from Shineyhub

We noticed your review was left while your order was in transit. Now that it’s delivered, could you kindly update or remove it? We've reached out multiple times on emails and whatsapp and would appreciate your response. Let us know if you need any assistance.

Rated 1 out of 5 stars

Fake trainer scam DO NOT ORDER

Fake trainer scam DO NOT ORDER. Ordered these on 15th January turned up mid February and quality is shockingly bad, currently going through fraud with my credit card company fighting for a refund. DO NOT ORDER YLU WILL BE SCAMMED. I will continue to leave bad reviews every day until I have refund

15 January 2025
Unprompted review
Shineyhub logo

Reply from Shineyhub

We are sorry to hear about your concern. Please be assured that we source our inventory only from authorized dealers, and we stand by the authenticity of our products. We are happy to provide you with proof of authenticity upon request.

If you believe there is an issue, kindly share any evidence regarding your concerns by emailing us at support@sneakersdotlondon.com. We are committed to resolving this matter fairly and promptly.

We request you to avoid sharing misleading reviews until we have the opportunity to assist you properly. Looking forward to your response.

Rated 1 out of 5 stars

Sneakers London are a joke

Sneakers London are a joke . Back in October I bought 2 pairs for my son . He was extremely disappointed as one pair were damaged & the other pair looked so plastic. I took them to JD SPORTS & they thought it was hilarious these people are allowed to sell this rubbish . Trainers are FAKE FAKE FAKE & shit fake , bashed boxed . I sent them back not able to speak to a human . Unfortunately I paid with Clearpay although my bank stopped payments. Clearpay are still looking for money I’m getting constant calls with them looking for nearly £600 . PayPal is much better as I would have got an instant refund ….

20 October 2024
Unprompted review
Shineyhub logo

Reply from Shineyhub

We take all feedback seriously and strive to provide high-quality products and service. However, we are unable to locate any order under the name Elizabeth Lennox in our system. If you have a genuine concern, please provide your order number publicly or contact our customer support so we can address it properly.

We do not sell fake products, and any claims suggesting otherwise are misleading. Posting false reviews damages businesses unfairly, and we kindly ask you to refrain from spreading misinformation.

Looking forward to your response with valid order details.

Best regards.

Rated 1 out of 5 stars

DEFINITELY DON'T DO IT - SCAM, SCAM, SCAM!

DO NOT EVEN THINK ABOUT IT! (even if they do pretend they care. As if).

I bought - or thought I had bought - a pair of trainers from Sneakers Dot London. I paid over £165. They even charged me P&P!!!
I did not get the trainers, nor did I get any response to my emails and texts. I should have realised the site was dodgy as the 'customer service' number is a mobile, and it turns out that when you ring it you get a message that it doesn't accept incoming calls...! I have had no response and no trainers and I am currently £165+ out of pocket.

Also, notice how all of the so-called ‘positive’ reviews are exactly the same format - totally made up. They are scamming people all over and then adding fake ‘good’ reviews to hide the bad ones.

Totally fraudulent. Have reported to police/Action Fraud.

UPDATE: Before first posting this review, based upon my unfortunate experience with this sham company, I sent them two emails, sent two texts and rang (or tried to ring) the no shown for customer services, and I got absolutely no reply - oh, and also got no trainers or refund. But since I posted this bad review, about what a scam this company is, they have added the below saying that I need to get in touch. Hilarious. How's about you just send me my trainers or refund me my £165 instead?

DO NOT FALL FOR THE PROFESSIONAL LOOKING WEBSITE.
TOTAL SCAMMER...!

31 January 2025
Unprompted review
Shineyhub logo

Reply from Shineyhub

We are sorry to hear about your experience and want to resolve this matter as soon as possible. Please provide us with your order number so we can look into your case immediately.

We take customer satisfaction seriously and assure you that we are here to help. Kindly reach out to us at support@sneakersdotlondon.com, and we will address your concern promptly.

Looking forward to your response.

Rated 1 out of 5 stars

Would not recommend

Hugely disappointed with the customer service. My teenage son ordered trainers on the 28th December. They never arrived, and no update given on order. Turns out they are out of stock. After struggling to get an answer, we've been told a refund was provided. Completely untrue. Instead of assisting with this, they've advised raising a dispute with my bank. A painful and unnecessary process and my son currently remains out of pocket.

To update following the reply below, I have already emailed several times with no responses received.

7 February 2025
Unprompted review
Shineyhub logo

Reply from Shineyhub

We are sorry to hear about your experience and want to resolve this matter as soon as possible. Please provide us with your order number so we can look into your case immediately.

We take customer satisfaction seriously and assure you that we are here to help. Kindly reach out to us at support@sneakersdotlondon.com, and we will address your concern promptly.

Looking forward to your response.

Rated 1 out of 5 stars

FAKE TRAINERS BEWARE

FAKE TRAINERS
all pictures on website are legit. These are not the shoes you receive . Got a battered box containing fake shoes. Thankfully I sent the links and pictures to PayPal and got my money refunded but please don't go thru ordering what u think are real shoes. Had a very upset 15 year old thinking he had lost his hard earned cash. Emailed company and they said they wouldn't refund unless I sent pictures and videos explaining. When I did they just ignored me. PayPal opened an investigation and we got our money back.

4 February 2025
Unprompted review
Shineyhub logo

Reply from Shineyhub

We are sorry to hear about your concern. Please be assured that we source our inventory only from authorized dealers, and we stand by the authenticity of our products. We are happy to provide you with proof of authenticity upon request.

If you believe there is an issue, kindly share any evidence regarding your concerns by emailing us at support@sneakersdotlondon.com. We are committed to resolving this matter fairly and promptly.

We request you to avoid sharing misleading reviews until we have the opportunity to assist you properly. Looking forward to your response.

Rated 1 out of 5 stars

GUYS THIS GUY IS A SCAMMER HIS…

GUYS THIS GUY IS A SCAMMER HIS INSTAGRAM IS _Sneakersdotlondon_ HE HAS ME BLOCKED RIGHT NOW,I HAVE 5 DIFFERENT PICS OF EVIDENCE IGNORE ALL THE FAKE REVIEWS!!!

21 January 2025
Unprompted review
Shineyhub logo

Reply from Shineyhub

We take all feedback seriously and strive to provide high-quality products and service. However, we are unable to locate any order under the name Zia Mohammed in our system. If you have a genuine concern, please provide your order number publicly or contact our customer support so we can address it properly.

We do not sell fake products, and any claims suggesting otherwise are misleading. Posting false reviews damages businesses unfairly, and we kindly ask you to refrain from spreading misinformation.

Looking forward to your response with valid order details.

Best regards,

Rated 1 out of 5 stars

Fake trainers and scammers

Waited 16 days and still did not arrive. I also questioned the authenticity to which they did not reply with a positive answer and just sent me a video of the trainers which could have been done anywhere with a genuine pair. No guarantee of authenticity and no trainers after 16 days. Had to go through PayPal for a refund as well. Avoid this seller they are scammers.

15 January 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look