Great way to borrow or lend your car especially if you don't need it. Cheaper than regular car rental agencies
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s a good experience - sharing a car with someone. It feels personal. Of course, most cars aren’t pristine but they do a great or decent enough job. People on the app (my experience is in the Neth... See more
Simple and quick rental experience, rented a van in less than 30 minutes between signup, finding the van, and actually renting it. The app and the whole system is well engineered and easy to use, w... See more
Company replied
The car is easy to drive, neatly and provided cloth and belt for transportation. Top! I forgot my hat and Melvin was patiently accommodate my request of time to collect my item. He is the best. Defi... See more
Company replied
4.2
Great
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 67% of negative reviews
Typically replies within 48 hours
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It was great experience
It was great experience. Seamless check-in and Check-out process.
2 January 2026
Unprompted review
Reply from SnappCar
Thank you for your review! We’re happy to hear you had such a positive experience. We hope to welcome you again soon!
Team SnappCar
waste of time👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
I've submitted my driver's license for verification 18 times! I paid €10 for verification. I booked a car. The website requires me to inform the owner of the car; I have to send him a private message. No response. The car is still listed as available on the website. It would probably be easier to ask someone on the street if they want to rent a car! I don't recommend it!👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
3 January 2026
Unprompted review
Reply from SnappCar
Thank you for your feedback. We’re sorry to hear about this frustrating experience and understand how disappointing it must be, especially after multiple verification attempts. Our apologies for the inconvenience caused. We also understand your concern about the car still appearing as available. Please contact our support team via the live chat in the app or by emailing us on support@snappcar.nl, we can look into this for you and help clarify or resolve the situation.
Team SnappCar
Reply from SnappCar
Thank you for your review! We’re happy to hear you had such a positive experience. We hope to welcome you again soon!
Team SnappCar
Good front-facing, Needs improvement for backend
The app and services are good. 2 key things I ddidnt like:
1. Car condition is not getting certified by Snappcar, which is a shame.
2. Early return policy is too restricted especially when you dont like the car.
29 December 2025
Unprompted review
Reply from SnappCar
Thank you for your feedback. We’re glad to hear that you find the app and our services good overall.
We understand your points about car condition and early returns. Cars on SnappCar are privately owned, which means their condition can vary, and we rely on owners to provide accurate information. We see how clearer expectations could improve the experience. We also understand that the early return policy can feel restrictive in situations where the car doesn’t meet your expectations.
Your feedback is valuable and has been shared internally, as it helps us identify where we can improve. Thank you for taking the time to let us know.
Team SnappCar
Great owner and good car
27 December 2025
Unprompted review
Reply from SnappCar
Thank you for your review! We’re happy to hear you had such a positive experience. We hope to welcome you again soon!
Team SnappCar
Nice, flexible car and owner
Flexible, good communication, suitable car for the occasion (moving). Fits quite some furniture, about half of a regular van.
21 December 2025
Unprompted review
Reply from SnappCar
Thank you for your review! We’re glad the car suited your move well and that everything went smoothly. We are happy to help again anytime!
Team SnappCar
One star because its not possible to…
One star because its not possible to unsubscribe from post-usage email surveys begging for a rating
21 December 2025
Unprompted review
Reply from SnappCar
Thank you for your feedback. We’re sorry to hear that the post-usage emails were frustrating. These surveys are sent to help us improve our service, but we understand they may not be for everyone. To unsubscribe, please email us on support@snappcar.nl. We would like to help you further.
Team SnappCar
Reply from SnappCar
Bedankt voor je positieve beoordeling! Fijn om te horen dat je tevreden bent over je ervaring met SnappCar. We hopen je snel weer terug te zien voor een volgende rit!
Team SnappCar
Vehicle wiper stopped working
The vehicle i rented for a week to travel to Germany , the wipers stopped working on the second day and I could not drive any further since it was rain and I could not risk waiting for the rain to stop and continue to Germany and risk running into rain again. Roadside assistance arrived and informed me that the wiper-motor was not working and there is nothing they can do and they cannot provide me a replacement to take take to Germany. I had to return the vehicle and check out and find alternative transport (train). I understand the issue is out of everyone's control and would just like to refund the amount of the duration of the rental period that was not utilised. Hopefully this scenario will be taken a look at so that better alternatives will be present for future customers.
19 December 2025
Unprompted review
Reply from SnappCar
Thank you for sharing your experience. We’re sorry to hear about the inconvenience you encountered during your trip and we understand how frustrating this must have been, especially while travelling abroad.
While some technical issues can unfortunately occur unexpectedly, we appreciate your understanding and your constructive feedback. Your request regarding a refund for the unused rental period has been noted, and we recommend contacting our support team directly if this hasn’t yet been handled, so they can review your case in detail.
Team SnappCar
Perfect Renting Platform
Easy to use. All details thinked in advance.
20 December 2025
Unprompted review
Reply from SnappCar
Thank you for your review! We’re happy to hear you had such a positive experience. We hope to welcome you again soon!
Team SnappCar
Variety of options in budget and types.
You are almost always able to find a car for your need and can be cheaper than the cheapest rentals available in the whole country. Happy with the experience.
15 December 2025
Unprompted review
Reply from SnappCar
Thank you for your review! We’re happy to hear you had such a positive experience. We hope to welcome you again soon!
Team SnappCar
Reply from SnappCar
Thank you for your review! We’re happy to hear you had such a positive experience. We hope to welcome you again soon!
Team SnappCar
Reply from SnappCar
Thank you for your review! We’re happy to hear the booking process was easy. Thanks as well for the helpful tip, booking enough time can definitely make the experience even smoother. We hope to welcome you again soon!
Team SnappCar
Reply from SnappCar
Thank you for your great review! We’re glad you had such a positive experience and we hope to welcome you again soon!
Team SnappCar
Everything was Ok.
7 December 2025
Unprompted review
Reply from SnappCar
Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!
Team SnappCar
The best very good
6 December 2025
Unprompted review
Reply from SnappCar
Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!
Team SnappCar
Reply from SnappCar
Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!
Team SnappCar
The van is almost new and equipped
The van is almost new and equipped. the owner is helpful and quick to respond.
2 December 2025
Unprompted review
Reply from SnappCar
Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!
Team SnappCar
Bad support from the company
Bad support from the company. Still haven't received any news about my demand for refund since the vehicle was broken from the moment I got it.
29 November 2025
Unprompted review
Reply from SnappCar
Thank you for your review. We’re sorry to hear about your experience. Some cases, especially those involving a refund request or when we need to consult the owner, can take a few days to process. We understand this can be frustrating.
If you feel your case is still not being picked up, please send us an email so we can look into it right away. We’re here to help and want to resolve this for you as soon as possible.
Team SnappCar
Reply from SnappCar
Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!
Team SnappCar
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