prompt delivery, well packaged,no complaints on that front. only complaint is certain tobacco's are constantly out of stock, i know this is due to demand, but can't you acquire more stock to cover thi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick delivery, well packaged and a boveda pack in the bag of cigars then that inside a box..... tried the whole of their range of their own cigars "smoke king cigar" I was pleasantly surprised will d... See more
Company replied
Your old man, uncle or grandpa can't make it to shops for his favourite pipe tobacco cigarettes or rollies? You need to use the Smoke-King on-line delivery service. Get your favourite tobac... See more
Company replied
The pipe smoking auxiliaries were ordered early on Monday and received on Tuesday afternoon. There was a bit of a issue with Royal Mail, mainly to do with location in Securable Box by my front door b... See more
Company replied
Company details
About Smoke-King Online Tobacconist
Written by the company
Welcome to Smoke-King, the online tobacconist stocking the biggest range of Cigarettes, Pipe, Hand Rolling and Tubing Tobacco, Cigars and more.
Established in 1989 by the Green family in Leeds, we've quickly become the largest UK's tobacconist with our Smoke-King.co.uk online shop launched in 2010.
You can shop in confidence that our products are genuine, with all taxes and duty paid.
We deliver seven days a week, order by 2.30pm weekdays for same-day dispatch.
We're proud to be rated #1 in the Tobacco category on Trustpilot.
Established in 1989 by the Green family in Leeds, we've quickly become the largest UK's tobacconist with our Smoke-King.co.uk online shop launched in 2010.
You can shop in confidence that our products are genuine, with all taxes and duty paid.
We deliver seven days a week, order by 2.30pm weekdays for same-day dispatch.
We're proud to be rated #1 in the Tobacco category on Trustpilot.
About Us
Written by the company
- Exceptional Customer Service
- We would love to hear your feedback so that we can continue to offer the best customer service.
Contact info
Unit E2 Otley Mills, Ilkley Road, Otley, LS21 3EE, Leeds, United Kingdom
- 0113 2177723
- enquiries@smoke-king.co.uk
- www.smoke-king.co.uk
4.9
Excellent
37K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I liked the ease of verifying your age…
I liked the ease of verifying your age and fast delivery. Website is well structured too
22 August 2026
Reply from Smoke-King Online Tobacconist
Hello Scott,
Thank you so much for your lovely review! 😊
We're glad to hear you found the age verification process straightforward, our website well structured, and the delivery nice and speedy.
We really appreciate your kind words and support. Thank you for choosing Smoke-King, and we look forward to helping you again soon
Vicky
Smoke King
I can't always get out so Smoke king…
I can't always get out so Smoke king will deliver. This really is the most trusted tobacco online shop in the UK. Been using them for about two years now. Also my friend needs stuff for his pipe and I look and see what to buy him for XMAS!!
21 July 2026
Reply from Smoke-King Online Tobacconist
Hello Marti,
Thank you so much for your wonderful review! 😊
We're pleased to hear that Smoke-King has become a trusted online tobacconist for you over the past two years. We're pleased that our delivery service makes things easier when you're not always able to get out.
It's also lovely to hear you're using us to find treats for your friend and his pipe — sounds like his Christmas shopping is already sorted! 🎄🎁
Thank you for your continued support and for such a fantastic recommendation. It really means a lot to the whole Smoke-King team!
Vicky
Smoke King
Reply from Smoke-King Online Tobacconist
Hello Richard,
Thank you so much for your lovely review! 😊
We're glad to hear you found our website easy to use and well thought out, and that you're happy with the products we offer.
We really appreciate your support and look forward to helping you again soon!
Vicky
Smoke King
Reply from Smoke-King Online Tobacconist
Hello Mr Hamilton,
Thank you so much for your fantastic review! 😊
We're glad to hear you're pleased with the quality of our products and our selection. We really appreciate your support and look forward to helping you again soon!
Vicky
Smoke King
Rapid delivery. Great quality.
Rapid delivery, exactly as the website said it would be. Quality cigars. Well packaged and good quality. Description was spot on.
22 August 2026
Reply from Smoke-King Online Tobacconist
Hello Ryan,
Thank you so much for your fantastic review! 😊
We're glad to hear your order arrived rapidly and exactly as promised. It's great to know you were impressed with the quality of the cigars, secure packaging and that the product description was spot on.
We really appreciate your kind words and support. Thank you for choosing Smoke-King, and we look forward to helping you again soon!
Vicky
Smoke King
Very straight forward website
Very straight forward website, great varied selection, good prices than my previous site I used to use and great delivery options.
Very nice people to deal with.
Keep up the great work.
Highly recommend.
17 August 2026
Reply from Smoke-King Online Tobacconist
Hello Paul,
Thank you so much for your fantastic review! 😊
We're pleased to hear you found our website straightforward to use and were impressed with the variety of products, prices and delivery options. It's especially lovely to hear that you found our team so nice to deal with!
Thank you for making Smoke-King your new go-to tobacconist and for recommending us. Your support really means a lot to the whole team.
We'll certainly keep up the great work!
Vicky
Smoke King
Lovely people
21 August 2026
Reply from Smoke-King Online Tobacconist
Hello,
Thank you so much for your lovely review! 😊
We're happy to hear you found our team so friendly. Your kind words mean a lot to us!
Thank you for choosing Smoke-King and for your support. We look forward to helping you again soon!
Vicky
Smoke King
Excellent
Excellent, quick service. I haven't actually lit a cigar yet, but they smell great and look good in my humidor!
28 August 2026
Unprompted review
Reply from Smoke-King Online Tobacconist
Hello Dan,
Thank you so much for your lovely review! 😊
We're pleased to hear you were impressed with our quick and efficient service. It's great to know the cigars are looking and smelling fantastic in your humidor!
We hope you thoroughly enjoy them when you eventually light one up. We look forward to hearing what you think!
Thank you for choosing Smoke-King and for your support
Vicky
Smoke King
Great cigars
Great cigars, swift delivery and website easy to use what more can we say 👍👍👍👍
21 August 2026
Reply from Smoke-King Online Tobacconist
Hello Kerry,
Thank you so much for your fantastic review! 😊
We're pleased to hear you're happy with the cigars, swift delivery and easy-to-use website. Sounds like we've got the important things covered!
Thank you for choosing Smoke-King and for your brilliant support. We look forward to helping you again soon!
Vicky
Smoke King
Prompt and efficient service
Prompt and efficient service, with a wonderful standard of proxy
21 August 2026
Reply from Smoke-King Online Tobacconist
Hello Andrea,
Thank you so much for your lovely review! 😊
We're glad to hear you were pleased with our prompt and efficient service, and that you were happy with the quality of our products.
We really appreciate your support and look forward to helping you again soon!
Vicky
Smoke King
I have used the company for sometime
I have used the company for sometime. Thr cigars are always delivered on time. I am disappointed that DPD are no longer delivering as they were excellent.
20 August 2026
Reply from Smoke-King Online Tobacconist
Hello Phyllis,
hank you for your continued support and for taking the time to leave us a review! 😊
We're pleased to hear that your cigars have always arrived on time and that you've been happy with our service over the years.
We completely understand your disappointment regarding the change in delivery arrangements, especially as you had such a good experience with DPD previously. We really appreciate you sharing this feedback with us, and we'll certainly take your comments on board.
Thank you again for your loyalty to Smoke-King. We look forward to continuing to help you with your orders!
Vicky
Smoke King
Clear website and quick delivery
Clear website and quick delivery. Placed two orders but one by mistake. Call back received and because the wrong order had not been processed I was given a refund with no quibble.
21 August 2026
Reply from Smoke-King Online Tobacconist
Hello David,
Thank you so much for your fantastic review! 😊
We're delighted to hear you found our website clear and easy to use, and that your deliveries were quick.
We're also pleased we were able to catch the duplicate order before it was processed and arrange your refund without any hassle. We're always happy to help where we can!
Thank you for choosing Smoke-King and for taking the time to share your experience. We really appreciate your support and look forward to helping you again soon!
Vicky
Smoke King
Absolutely Brilliant fantastic 🥇🎖🌟👍😎
Absolutely Brilliant fantastic 👏 👌 superb 🎖.
🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
10 🌟rated for quality at its very very best 🥇
The tobacco is amazing it so smooth it's the best I've tasted 😋.
The prices are so much cheaper than the shops too.
Plus next day delivery is spot on 🎖.
Many many thank to all the staff
🎖🎖🎖🎖🎖🎖🎖🎖🎖🎖
29 July 2026
Reply from Smoke-King Online Tobacconist
Hello Paul,
Thank you so much for your absolutely fantastic review! 😊
We're pleased to hear you think our tobacco is amazing and that you've found it to be the smoothest and best you've tasted! It's also wonderful to know you're happy with our prices and that the next-day delivery was spot on.
Your kind words and generous rating mean a great deal to the whole team. We'll be sure to pass your thanks on to everyone.
Thank you for choosing Smoke-King and for your fantastic support. We look forward to helping you again soon!
Vicky
Smoke King
Deliveries
Although I think Smoke King is a convenient and offers a good service I would query your use of DPD as a courier. Your service is next day delivery, however 3 times now DPD have not delivered as promised and my last order they delivered to a post office instead of my home. This was extremely difficult for me to collect.
According to the Post Office, DPD do this many times as it saves them time rather than deliver to home addresses. This matter should be resolved or customers will move away from using Smoke King
28 August 2026
Unprompted review
Reply from Smoke-King Online Tobacconist
Hello Lynn,
Thank you for taking the time to leave such detailed feedback.
We're pleased to hear that you find Smoke-King convenient and that you're happy with the service we provide, but we're very sorry to hear about the repeated problems you've experienced with DPD.
We completely understand your frustration, particularly as this has now happened on three occasions and your latest parcel was taken to a Post Office rather than being delivered to your home. We appreciate how difficult this must have been for you to collect.
We take comments like yours very seriously, especially when the delivery service affects your overall experience with us. We will pass your feedback on to our delivery team and raise your concerns with DPD, particularly regarding parcels being redirected to collection points rather than being delivered to the customer's address.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention. We hope we can restore your confidence in our service and continue to have you as a Smoke-King customer.
Vicky
Smoke King
Quick delivery
Quick delivery, great price, tasty cigars i buy at least 2 boxes of these every xmas but this box is for my husbands 60th birthday as he loves the flavour so much
21 August 2026
Reply from Smoke-King Online Tobacconist
Hello Brian,
Thank you very much for your lovely review! We’re pleased to hear that you’re happy with the quick delivery, great prices, and, of course, the cigars!
It’s wonderful to know these are a firm favourite and that you buy them every Christmas. We hope your husband has a fantastic 60th birthday and really enjoys his special birthday box!
Thank you for your continued custom, and we look forward to supplying you again at Christmas!
Dan
Smoke King
Service
I placed my order,not expecting it until after the August bank Holiday and i was surprised to receive it within 2 days.
It was excellent service and tobacco was fresh and securely packaged.
28 August 2026
Unprompted review
Reply from Smoke-King Online Tobacconist
Hello Tim,
Thank you very much for your fantastic review! We’re pleased to hear that your order arrived sooner than expected and that you were happy with the fresh tobacco and secure packaging.
We always aim to get orders out as quickly and safely as possible, so it’s great to know this was appreciated.
Thank you for choosing Smoke-King, and we look forward to serving you again soon!
Dan
Smoke King
Gawith Original Apricot Snuff
The snuff came back which I have been using for many years (you had a long break).
Deliveries are always fast.
5 with +
21 August 2026
Reply from Smoke-King Online Tobacconist
Hello Adam,
Thank you very much for your review! We’re pleased to hear that your favourite snuff is back in stock after the long break, and that you’re happy with our fast delivery service.
It’s great to have you back, especially after so many years of enjoying the product. We really appreciate your continued custom and look forward to serving you again!
Dan
Smoke King
Brilliant Company.
A very easy to navigate website, great selection of products at very good prices, and super fast delivery options available, I would recommend Smoke-King to anybody and I for sure will be ordering more from them in the future.Brilliant
25 August 2026
Unprompted review
Reply from Smoke-King Online Tobacconist
Hello S Newton,
Thank you very much for your brilliant review and recommendation! We’re really pleased to hear that you found our website easy to navigate and were happy with our product selection, prices, and fast delivery options.
It’s fantastic to know you’ll be ordering from us again, and we really appreciate your support. We look forward to welcoming you back soon!
Dan
Smoke King
Easy to order & fast delivery.
28 August 2026
Unprompted review
Reply from Smoke-King Online Tobacconist
Hello Aileen,
Thank you for your review! We’re pleased to hear that you found it easy to place your order and that your delivery arrived quickly.
We really appreciate your custom and look forward to serving you again soon!
Dan
Smoke King
Swift and professional delivery
Swift and professional delivery. Purchase was a gift for someone else, so can't comment on that.
21 August 2026
Reply from Smoke-King Online Tobacconist
Hello Gillian,
Thank you for your kind review! We’re pleased to hear that you found our delivery swift and professional.
We hope the gift was well received, and we really appreciate you choosing Smoke-King. We look forward to serving you again in the future!
Dan
Smoke King
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.